Food is somehow downgraded specifically meat not good quality and not cooked properly

Stayed in January 2025

There many things that need to be improved: - the beach volleyball field is built on a piece of concrete, rocks and iron stingy stuff covered with little no sand. For such reason I injured my knee on the second day at Catalonia while playing volleyball because no one informed me that was dangerous which by the way a proper beach volleyball field should be 100% secure and full of sand. 3 other people got injured on the same field in the same week and no one did anything to improve such thing or stop people from playing. I got my holiday ruined since the very beginning due to the knee injury I had to cure every day… - food quality is very poor in all the restaurants, even the one we were supposed to reserve our spot: sometimes the meat had a weird soft texture or a weird taste. Broccolis, fish and meat were often overcooked, the pizza wasn’t event supposed to be called pizza. It was more like a piadina with bad toppings on it. - drinks were served too slowly. We usually received our drinks after we ate already our dishes - Room service for privilege clients was almost inexistent. When I got injured at my knee and felt sick for a local virus I got, my mom asked at 6:00pm the room service to get a roasted chicken serves in my room so that I could take my medicine. At 9:00pm I was still waiting the food. We had to call 10 times the reception and I had to sent my mom physically to the reception to get it finally at 9:40pm - as for the animation, the dominican staff was very kind and inclusive, they might just tried to involve more proactively the people. Who were completely inexistent were the Italians (not all of them) and French animation from Fram and Francorosso. Usually the animation is supposed to talk to all the guests, some of them didn’t even speak to me (which I was very active in dancing, etc..) nor to other group of people. Some of them almost didn’t smile at all and were wearing bored faces.

It was clean, very well organized and right on the beach. The room were spacious and the dominican staff was extremely friendly and kind to us all the time. Kudos to Guerina the receptionist and to Pachenko the doctor for the professionalism shown. The position was great, not very far from Bayahibe and excursion places. The seaside was stunning and the pool itself was very beautiful. The barman Allen was doing the best cocktails ever!

Stayed in January 2025

Inability to book restaurants in advance & food in many of the individual restaurants was not that good.

Beautiful resort & nicely appointed

Stayed in November 2024

Only 1 bar in the center and 1 bar on the beach so takes 10 Minutes to get a drink. You can time it to go when there are no crowds. What really upset me was being denied a 30 minute late checkout so 12.30 PM instead of 12.00 PM , after staying 8 days here. Was told how I can be charged $50 Automatically. There is only 1 pool in the center which gets overrun by kids so beware - I love kids (have my own ) but this was overrun with kids ..

Good customer service everywhere and buffet area was clean. I have been going to all inclusive in DR for 3 years now and this was one of the best places. The beach here beats Punta Cana , no waves and no Sargasso! Perfect beach with white sand…

Stayed in November 2024

The rooms need restoration. The doors are peeled and the bathrooms have mole and with corrosion. I booked 2 rooms are both have the same issue. I had to call twice to reception as the A/C was not working. I had to wait 3 days to get the TV repaired as there was not signal.

The beach is amazing as well as the food

Stayed in November 2024

There are not enough showers by the pool and beach, you have to walk a lot from the beach to the first shower. The taxi from the hotel is too expensive. If you need transportation to the airport, I recommend not using the taxi from the hotel. If you order a regular taxi to the airport, it will cost three times less. Not enough entertainment for young people, lack of party organization.

The rooms are clean and regularly maintained, hygiene is up to standard. The beach is 5 minutes from the room, along the way there are bars with drinks and a large swimming pool in the middle with a bar inside the pool. There you can drink traditional Dominican drinks and cocktails that are made for you on the spot by friendly and always smiling baristas. As for the food, it is very diverse, the menu covers all types of diets, from vegan to keto. There is also a bar with freshly squeezed fruit without sugar.

Stayed in October 2024

The food is average.

The location is beautiful. Beach is clean and no seaweed. The pool is has 3 sections and was clean. The shallow section of the pool was used mostly by kids.

Stayed in September 2024

We were in the most basic room which was a bit old/worn looking, although clean and functional. Checkin took over an hour, not sure why.

Incredible beach, great place for families

Stayed in September 2024

Booking.com was an utter disappointment this time. It was a nightmare checking in due to a mistake with booking.com. What I reserved and paid for did not match what the resort had confirmation for. I had to book another room and it cost me 1.5 hours to straighten out the mistake!! I will say that the hotel attempted to correct the error and add a few bonus features to offset the huge mistake!

I liked the resort but it was massive! The food was excellent. Service was excellent. I would not recommend it for couples/honeymooners. I would recommend it for families and large groups.

Stayed in August 2024

The bathroom of the standard room is poor and there is no picture of it in Booking. It’s tricky. Also, the restaurants have no A/C. We moved to Royal La Romana.

In general, nice facilities.

Stayed in June 2024

Bartenders were very friendly . Front desk personnel were friendly , hostess at Tuscany very un friendly all 3 days we inquired , made reservation to day we ate there , server also not present . Very few servers at buffet were friendly . Including juice bar and crepe stand .

Beautiful property! Beach party was a nice touch , had a great facial at spa !

Stayed in April 2024

Our room infested with ants, the buffets were better than the a la carte restaurants

Everyone friendly

Stayed in April 2024

The buffet didnt have a big selection of food. And they close too early.

Very nice and clean.. the rooms were comfy. The rodeo steakhouse was very tasty.

Stayed in April 2024

I was not thrilled with the catering. We have been in other hotels in DR, and the catering was better there. Also the concept of open restaurants looks good in theory, but it does not feel as clean and comfortable in person (there are no walls in any of the restaurants). I think something should be done about food quality as well, as three out of a party of four people had health issues from food. My wife ended up at the doctor in the hotel due to dehydration, our friend had the same problems while flying... Most of the stuff does not speak English - I do not mind that, if there is at least one person at each restaurant that can speak, but there was nobody. I very much do not like the people from hotel "exclusive" programs (whatever it is called in each hotel), as they are quite aggressive when trying to "get" you. We know about it, so we just ignored them... A small design thing - the path to beach and bars is blocked by a fountain, so you always need to walk around through the shops.

The beach is as beautiful as expected from this destination. The hotel itself is very nice - a few "villas" scattered around the premises, nothing too far away. The pool area is really nice, and there was always enough places for us. We had to visit the local doctor (medical), yet it turned out to be a great experience - they had all the necessary stuff at the hotel, the doctor (doctoress?) was very friendly with great bedside manners, so it improved the bad situation a lot. Guest services ladies were very helpful and could speak English really well

Stayed in February 2024

Very watered down drinks. so bad that I could only drink beer or wine. rooms are worn out but spacious. clean

property is beautiful

Stayed in February 2024

Reservations for the restaurants was difficult. Paper work said 24 hours advance reservations required but it ended up being 48 hours in advance. Also you could not make a reservation at the restaurant in person, you had to use an app. We are elderly & not tech savvy, so impossible for us. Language barrier was difficult ( but that is our fault not the resorts or staff) we are in a Spanish speaking Country.

Beach was wonderful. All staff were great. House keeping did a great job. Extra towels, water, soda, beer, were all brought promptly at our request. The resort souvenir shops were not over priced at all and carried what we wanted & needed.

Stayed in January 2024

Entertainment is limited… a disco would be great.

The beach was so beautiful.

Stayed in December 2023

The room is very underwhelming for the price. We didn't end up paying (a small amount) for an upgrade, which might have changed our experience. They were quite hawkish about surcharges, and I didn't want to, despite it being tens of USD. We got used to it though, and enjoyed the overall experience.

Food is amazing. Buffet was solid to great every day. Carribbean restaurant was great! English proficiency wasn't amazing, but we could get by. Pool was okay. Clean overall. Okay beach. Considering it's probably one of the cheaper all inclusive resorts, I'd recommend it.

Stayed in October 2023

The room felt old, as the property is. Certain details as the back door not locking completely, the plug situation in the room was a mess, the AC was as loud as it could be and was not cooling much, etc... I asked for a quiet room and was placed right next to the bar and a new construction area. Also, I wish we could have known in advance that we needed to make reservations for most of the restaurants in the property prior to arriving so that we could have made proper arrangements.

I liked the direct access to the beach. The restaurants where you have to make reservations, the food was great but I was not a fan of the buffets. I wish we could have known in advance that we needed to make reservations for most of the restaurants in the property prior to arriving so that we could have made proper arrangements.

Stayed in October 2023

Size for the room! Restaurant to small for the hotel. Long waiting time in the restaurant.

Thanks

Stayed in October 2023

The bed was a little too hard for me. If you like ice it could be difficult to come by.

The breakfast buffet always had something different. The pool was amazing and the beach was so close! The sunsets were beautiful!

Stayed in September 2023

The food

Stayed in September 2023

They don't have any activities, such as jet ski, etc......and our balcony didn't have shade.

The room was spacious, the staff was friendly and but everything was great.

Stayed in September 2023

Beautifully property well maintained

The staff is very friendly and helpful. The room service is great. They just need more ventilation on the restaurants and more variety at the buffet

Stayed in September 2023