Reviews of Catalonia Bayahibe - All Inclusive 5 stars
Carretera Bayahibe, 21000 Bayahibe, Dominican Republic
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Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewFacilities, location, beach.
Untrained, rude employees, they speak poorly to guests, the bed broke the first night and we slept on our side with the bed broken, receptionist named Guerina was the most rude and unpleasant with us
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewOne big positive point was the beach — it was clean, beautiful and free from sargassum, which has spoiled many other beaches in the Dominican Republic lately. The only other thing we truly enjoyed was the evening entertainment — the performers really put in the effort and the shows were well done.
Starting with the food: we mainly ate at the buffet. Most dishes were far from fresh, heavily oversalted and swimming in oil. The pastries were all ultra-processed, the typical store-bought kind that can sit on shelves for months without spoiling. Most desserts were covered in heavy, greasy cream with an artificial taste. There was no clear allergen information anywhere — a serious oversight for a hotel that calls itself 5-star. The fruit selection was another disappointment: the mango tasted like it was imported from Norway, not grown locally in the Dominican Republic. Avocado was offered only once during our entire stay. Overall, the fruit choice was very limited — which is surprising for a Caribbean resort. Drinks at the bars were served only in cheap plastic cups and loaded with sugar. The beer tasted watered down. The coffee was terrible. Room service food didn’t help either — the Caesar salad was drowning in mayonnaise, and the chicken leg I ordered for my child was not fresh and undercooked inside. Another big issue: it was almost impossible to find a free sunbed by the pool or on the beach. Guests would reserve sunbeds with towels early in the morning and leave for hours — the hotel should change its policy and control this. One more negative surprise was how the hotel handled our reservation. I had originally paid in advance for 5 nights for myself and my child. For the last 2 nights, my husband joined us and paid directly at the hotel as an additional adult. According to the hotel’s own policy, when there are two adults in the room, the child stays for free. However, the hotel refused to adjust my original booking or refund the child’s fee for the last 2 nights — meaning we ended up paying twice for our child. I felt this was unfair and the front desk staff were unhelpful and rude when I asked about it. I often felt like I was an inconvenience to some of the hotel staff.
Dear Guest: Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed our clean, sargassum-free beach, a true privilege in this region, as well as the evening entertainment, where our artists strive to deliver vibrant and memorable shows. We also appreciate your comments on the dining experience, including the buffet, desserts, and room service. We also noted your comments regarding the use of plastic cups at the bars, the quality of the coffee and beer, and the availability of sun loungers in the common areas. Regarding the management of your reservation, we regret that your experience was not satisfactory and appreciate your feedback on the treatment you received. Your words help us identify areas for improvement in our processes and customer service. Thank you again for your time and for allowing us to hear your perspective. Sincerely, Social Listening Team - Social Listening Team, ENJL.
Dear Guest: Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed our clean, sargassum-free beach, a true privilege in this region, as well as the evening entertainment, where our artists s… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe staff was amazing. The hotel is in amazing condition. Super comfortable and nice place to stay. I highly recommend it
Nothing, everything was great
Thank you for taking the time to share your experience! We are pleased to know that you enjoyed your stay and that you found our facilities to be in excellent condition, comfortable, and pleasant. We are proud to know that our staff contributed to making your experience so special. Comments like yours motivate us to continue providing quality service. Thank you for recommending us so highly; we will be happy to welcome you again soon. Sincerely, Social Listening Team - Social Listening Team, ENJ.
Thank you for taking the time to share your experience! We are pleased to know that you enjoyed your stay and that you found our facilities to be in excellent condition, comfortable, and pleasant. We are proud to know that our staff contrib… Show more
Reviewed: 15 March 2025 · Stayed in February 2025
Verified reviewLet's start with the good. Most of the staff at the main restaurant, the bars, the lobby and pool were nice and courteous. The location is amazing, the beach is spectacular and the pool was really nice.
Supposedly there is an adjacent hotel "Catalonia La Romana" however it is part of the same campus and "regular" guests are barred from there by signs or rude ground staff. Once we wanted to go to the lobby and passed through the "barred area" not noticing the sign and only when we were almost there a guard popped out and in made us go all the way back. Also, within the regular campus of Catalonia Bayahibe, there were areas and services (pool bars and snack bars) available to "exclusive members" only. Off course this was not explained ahead, and we weren't offered the option. This made our stay feel segregated and uncomfortable. In terms of the room, prior to arrival we got multiple emails urging us to check-in online in advance to save time upon arrival. Still we waited over 30 minutes only to get the wrong room and then wait another hour for a different room. The room itself was not maintained well with paint peeling of the ceiling and falling on my 4 y/o daughter's bed, or wood chipping of the floor of cupboard which was dangerous with our 1 y/o son. Cleaning of the room was ok, if the cleaners came. The food was mediocre, the 4 of us got gastroenteritis.
Thank you for your kind words and recommendation! We are pleased to know that most of the staff in the main restaurant, bars, lobby, and pool were friendly and courteous. We are glad to hear that you enjoyed the incredible location, spectacular beach, and pleasant pool. We deeply regret the inconvenience you experienced during your stay. We apologize for the lack of access to the adjacent Catalonia La Romana hotel and for any rude behavior from the maintenance staff. We understand this made your stay feel isolated and uncomfortable. We also regret the issues with your room and check-in, as well as the hazards you encountered in the room and the quality of the food. We appreciate your feedback and will work to improve these aspects. We look forward to the opportunity to welcome you again and provide you with a much more enjoyable experience. Sincerely, Social Listening Team
Thank you for your kind words and recommendation! We are pleased to know that most of the staff in the main restaurant, bars, lobby, and pool were friendly and courteous. We are glad to hear that you enjoyed the incredible location, spectac… Show more
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 15 February 2025 · Stayed in January 2025
Verified reviewReviewed: 2 February 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewFood is somehow downgraded specifically meat not good quality and not cooked properly
Dear Rozita, Thank you for your wonderful feedback and for highlighting the aspects you enjoyed during your stay. We are delighted to hear that you found our resort an excellent place for vacation. Your comments are invaluable to us, and we will continue working to enhance our offerings to provide an even better experience in the future. We hope to welcome you back soon. Best regards, Social Listening Executive Catalonia Bayahíbe
Dear Rozita, Thank you for your wonderful feedback and for highlighting the aspects you enjoyed during your stay. We are delighted to hear that you found our resort an excellent place for vacation. Your comments are invaluable to us, and … Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewIt was clean, very well organized and right on the beach. The room were spacious and the dominican staff was extremely friendly and kind to us all the time. Kudos to Guerina the receptionist and to Pachenko the doctor for the professionalism shown. The position was great, not very far from Bayahibe and excursion places. The seaside was stunning and the pool itself was very beautiful. The barman Allen was doing the best cocktails ever!
There many things that need to be improved: - the beach volleyball field is built on a piece of concrete, rocks and iron stingy stuff covered with little no sand. For such reason I injured my knee on the second day at Catalonia while playing volleyball because no one informed me that was dangerous which by the way a proper beach volleyball field should be 100% secure and full of sand. 3 other people got injured on the same field in the same week and no one did anything to improve such thing or stop people from playing. I got my holiday ruined since the very beginning due to the knee injury I had to cure every day… - food quality is very poor in all the restaurants, even the one we were supposed to reserve our spot: sometimes the meat had a weird soft texture or a weird taste. Broccolis, fish and meat were often overcooked, the pizza wasn’t event supposed to be called pizza. It was more like a piadina with bad toppings on it. - drinks were served too slowly. We usually received our drinks after we ate already our dishes - Room service for privilege clients was almost inexistent. When I got injured at my knee and felt sick for a local virus I got, my mom asked at 6:00pm the room service to get a roasted chicken serves in my room so that I could take my medicine. At 9:00pm I was still waiting the food. We had to call 10 times the reception and I had to sent my mom physically to the reception to get it finally at 9:40pm - as for the animation, the dominican staff was very kind and inclusive, they might just tried to involve more proactively the people. Who were completely inexistent were the Italians (not all of them) and French animation from Fram and Francorosso. Usually the animation is supposed to talk to all the guests, some of them didn’t even speak to me (which I was very active in dancing, etc..) nor to other group of people. Some of them almost didn’t smile at all and were wearing bored faces.
Dear Carola, Thank you for your detailed feedback. We are glad to hear that you appreciated the cleanliness, spacious rooms, and the friendly service from our team, especially Guarina and Allen. Your comments regarding areas for improvement have been shared with the respective teams, and we sincerely apologize for any inconvenience caused during your stay. We hope to have the opportunity to welcome you back and provide a better experience in the future. Best regards, Social Listening Executive Catalonia Bayahíbe
Dear Carola, Thank you for your detailed feedback. We are glad to hear that you appreciated the cleanliness, spacious rooms, and the friendly service from our team, especially Guarina and Allen. Your comments regarding areas for improvemen… Show more
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewNo food! Stuff is very lazy and not very helpful
Dear Julia, Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations. Please accept our apologies for any inconvenience you encountered during your stay. Your comments are extremely important to us, and we will share them with our team to ensure improvements are made. We sincerely hope you will give us another opportunity in the future to provide the level of service and experience that you deserve. Best regards, Social Listening Executive Catalonia Bayahíbe
Dear Julia, Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet your expectations. Please accept our apologies for any inconvenience you encountered during your stay. Your comments are … Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewBreakfest was o.k.
I was ordering room , but in the room was dirty smell, no WIFI ,just 10min pro day, telefon doesnt work The didnt change my room , only to another hotel úconnected with Catalonia and ask me for 210 USD !!! even the didnt give me whar they have on page and by ordering !! So i wil ask money back, I mean the extra for 4 nights from 21 to 25 !!
Dear Pavel, Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet expectations. Your comments have been shared with our management team, and we are reviewing the areas you highlighted to ensure improvements are made. We value your feedback as it helps us enhance our guest experience and sincerely hope to have the opportunity to provide you with a better stay in the future. Kind regards, Social Listening Executive Catalonia Bayahíbe
Dear Pavel, Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet expectations. Your comments have been shared with our management team, and we are reviewing the areas you highlighted to … Show more
Reviewed: 14 December 2024 · Stayed in November 2024
Verified reviewBeautiful resort & nicely appointed
Inability to book restaurants in advance & food in many of the individual restaurants was not that good.
Dear Susan, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our beautiful resort and its well-appointed facilities. We value your comments and will review the areas mentioned to improve our guests' experience further. It would be a pleasure to welcome you back and ensure your next stay is even more enjoyable. Kind regards, Social Listening Executive Catalonia Bayahíbe
Dear Susan, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our beautiful resort and its well-appointed facilities. We value your comments and will review the areas mentioned to improve our gu… Show more
Reviewed: 2 December 2024 · Stayed in November 2024
Verified reviewGood customer service everywhere and buffet area was clean. I have been going to all inclusive in DR for 3 years now and this was one of the best places. The beach here beats Punta Cana , no waves and no Sargasso! Perfect beach with white sand…
Only 1 bar in the center and 1 bar on the beach so takes 10 Minutes to get a drink. You can time it to go when there are no crowds. What really upset me was being denied a 30 minute late checkout so 12.30 PM instead of 12.00 PM , after staying 8 days here. Was told how I can be charged $50 Automatically. There is only 1 pool in the center which gets overrun by kids so beware - I love kids (have my own ) but this was overrun with kids ..
Dear Sudhindra, Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re thrilled to hear that you appreciated the clean buffet area, excellent customer service, and the beauty of our beach, which we’re glad exceeded your expectations. We’ve noted your concerns regarding the availability of bars, pool usage, and the late check-out policy. Please know that your feedback is invaluable to us, and we will share it with the relevant departments as we strive to improve our services and ensure a better experience for all our guests. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable stay in the future. Best regards, Social Listening Executive Catalonia Bayahíbe
Dear Sudhindra, Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re thrilled to hear that you appreciated the clean buffet area, excellent customer service, and the beauty of our beach, which… Show more
Reviewed: 20 November 2024 · Stayed in November 2024
Verified reviewReviewed: 18 November 2024 · Stayed in November 2024
Verified reviewThe beach is amazing as well as the food
The rooms need restoration. The doors are peeled and the bathrooms have mole and with corrosion. I booked 2 rooms are both have the same issue. I had to call twice to reception as the A/C was not working. I had to wait 3 days to get the TV repaired as there was not signal.
Dear Alice, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the beach and our dining options during your stay. We appreciate your detailed feedback regarding other aspects of your visit and assure you that we take such matters seriously. Your comments will be reviewed with the relevant teams to ensure we address any areas that need improvement and provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and offer you an enhanced experience. Kind regards, Social Listening Executive Catalonia Bayahíbe
Dear Alice, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the beach and our dining options during your stay. We appreciate your detailed feedback regarding other aspects of your visit and assure … Show more
Reviewed: 3 November 2024 · Stayed in October 2024
Verified reviewThe rooms are clean and regularly maintained, hygiene is up to standard. The beach is 5 minutes from the room, along the way there are bars with drinks and a large swimming pool in the middle with a bar inside the pool. There you can drink traditional Dominican drinks and cocktails that are made for you on the spot by friendly and always smiling baristas. As for the food, it is very diverse, the menu covers all types of diets, from vegan to keto. There is also a bar with freshly squeezed fruit without sugar.
There are not enough showers by the pool and beach, you have to walk a lot from the beach to the first shower. The taxi from the hotel is too expensive. If you need transportation to the airport, I recommend not using the taxi from the hotel. If you order a regular taxi to the airport, it will cost three times less. Not enough entertainment for young people, lack of party organization.
Dear NikolaBTasic, Thank you for your detailed feedback and for choosing us for your vacation. We’re thrilled to know that you enjoyed our location, the beach, the variety of food and drink options, and our attentive staff. It’s wonderful to hear that our offerings met your dietary preferences. We appreciate your comments regarding the shower availability near the pool and beach, transportation options, and entertainment for young guests. Your suggestions are valuable as we continually work to enhance our services and amenities to meet the needs of all our guests. We hope to welcome you back for an even better experience. Best regards, Social Listening Executive Catalonia Bayahíbe
Dear NikolaBTasic, Thank you for your detailed feedback and for choosing us for your vacation. We’re thrilled to know that you enjoyed our location, the beach, the variety of food and drink options, and our attentive staff. It’s wonderful … Show more
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewpool and food
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Dear Rossi, Thank you for your perfect rating and for sharing your kind words about our pool and food. We are thrilled that you enjoyed your stay with us and hope to welcome you back soon! Best regards, Social Listening Executive Catalonia Bayahíbe
Dear Rossi, Thank you for your perfect rating and for sharing your kind words about our pool and food. We are thrilled that you enjoyed your stay with us and hope to welcome you back soon! Best regards, Social Listening Executive Catalo… Show more
Reviewed: 13 September 2024 · Stayed in September 2024
Verified reviewEverything, starting from the menu and drinks and ending up with the beach and activities exceeded our expectations. Hotel territory is clean and beautiful! Food served is wide in variety and very tasty for all the meals and a la cart. We also liked the possibility to take masks for snorkelling for an hour to see the fishes (and there are quite many)
Everything was great! Nothing to say here
Dear Diana, Thank you so much for your fantastic review! We are thrilled to hear that everything, from the food and drinks to the beach and activities, exceeded your expectations. It’s wonderful to know that you enjoyed the cleanliness of our hotel and the snorkeling experience as well. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back in the future for another memorable stay. Warm regards, Social Listening Executive Catalonia Bayahíbe
Dear Diana, Thank you so much for your fantastic review! We are thrilled to hear that everything, from the food and drinks to the beach and activities, exceeded your expectations. It’s wonderful to know that you enjoyed the cleanliness of … Show more
Reviewed: 7 September 2024 · Stayed in September 2024
Verified reviewThe location is beautiful. Beach is clean and no seaweed. The pool is has 3 sections and was clean. The shallow section of the pool was used mostly by kids.
The food is average.
Dear Serban, Thank you for your positive review! We are delighted to hear that you enjoyed our beautiful location, clean beach, and well-maintained pool. We appreciate your feedback about the food and will share your comments with our team as we continue to improve. We hope to welcome you back soon for another wonderful stay. Best regards, Social Listening Catalonia Bayahíbe
Dear Serban, Thank you for your positive review! We are delighted to hear that you enjoyed our beautiful location, clean beach, and well-maintained pool. We appreciate your feedback about the food and will share your comments with our team… Show more
Reviewed: 3 September 2024 · Stayed in September 2024
Verified reviewIncredible beach, great place for families
We were in the most basic room which was a bit old/worn looking, although clean and functional. Checkin took over an hour, not sure why.
Dear Eliza, Thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed the incredible beach and found our resort to be a great place for families. Your kind words about our staff and facilities are greatly appreciated. We apologize for the delay you experienced during check-in and for any inconvenience caused by the room's appearance. While we're glad to know it was clean and functional, we understand your concerns about its condition. Please know that we are continuously working to improve our accommodations and services. We hope to have the opportunity to welcome you and your family back in the future for an even better experience. Best regards, Social Listening Catalonia Bayahíbe
Dear Eliza, Thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed the incredible beach and found our resort to be a great place for families. Your kind words about our staff and facilities are greatly apprec… Show more
Reviewed: 19 August 2024 · Stayed in August 2024
Verified reviewI like the staff. I really liked how they made us feel. Specifically JC from entertainment and the bartenders. The entertainment was exceptional. The live music was great, and the DJs are out of this world. Amazing people you have working for this resort. I highly recommend this resort for the staff.
The segregation or division of levels was confusing. The division between whether I buy exclusively or not. Place all the people who by exclusive in one area where the other regular people don’t have access and vice versa. It was confusing.
Dear Giselle, Thank you so much for your wonderful review and for the perfect score! We are thrilled to hear that you had such a great time with us and that our staff, especially JC from entertainment and the bartenders, made your experience exceptional. We will be sure to pass on your kind words to them—they will be delighted to know they made a positive impact on your stay. We appreciate your feedback regarding the segregation of levels and the confusion it caused. Your insights are valuable to us, and we will certainly consider them as we work to improve the clarity and flow of our services. Thank you again for your recommendation. We look forward to welcoming you back for another fun and memorable stay! Best regards, Social Listening Catalonia Bayahíbe
Dear Giselle, Thank you so much for your wonderful review and for the perfect score! We are thrilled to hear that you had such a great time with us and that our staff, especially JC from entertainment and the bartenders, made your experien… Show more
Reviewed: 4 August 2024 · Stayed in August 2024
Verified reviewI liked the resort but it was massive! The food was excellent. Service was excellent. I would not recommend it for couples/honeymooners. I would recommend it for families and large groups.
Booking.com was an utter disappointment this time. It was a nightmare checking in due to a mistake with booking.com. What I reserved and paid for did not match what the resort had confirmation for. I had to book another room and it cost me 1.5 hours to straighten out the mistake!! I will say that the hotel attempted to correct the error and add a few bonus features to offset the huge mistake!
Dear Victoria, Thank you for sharing your feedback and for your rating of 7.0. We are pleased to hear that you enjoyed the food, service, and shows during your stay. We appreciate your comments about the resort being well-suited for families and large groups. We regret to learn about the issues you encountered with your booking and the check-in process. We understand how frustrating this must have been and appreciate your patience as we worked to resolve the situation. Your feedback regarding this experience is valuable and will help us improve our coordination with booking platforms to prevent such occurrences in the future. Thank you for your understanding, and we hope to have the opportunity to welcome you back and provide you with a smoother experience. Best regards, Social Listening Catalonia Bayahíbe
Dear Victoria, Thank you for sharing your feedback and for your rating of 7.0. We are pleased to hear that you enjoyed the food, service, and shows during your stay. We appreciate your comments about the resort being well-suited for famili… Show more
Reviewed: 31 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewEverything!
Restaurant La Toscana, poor italian cuisine
Dear María Eugenia, Thank you for your fantastic review and perfect score! We are thrilled to hear that you had such an enjoyable stay and that your vacation was perfect. We appreciate your feedback regarding the Italian cuisine at La Toscana and will share your comments with our culinary team for further improvement. We look forward to welcoming you back for another amazing stay. Best regards, Social Listening Catalonia Bayahíbe
Dear María Eugenia, Thank you for your fantastic review and perfect score! We are thrilled to hear that you had such an enjoyable stay and that your vacation was perfect. We appreciate your feedback regarding the Italian cuisine at La Tos… Show more
Reviewed: 18 July 2024 · Stayed in July 2024
Verified review