Reviews of Emotions by Hodelpa - Juan Dolio 4 stars
Blvd Juan Dolio, 21004 Juan Dolio, Dominican Republic
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe staff was great, I am a bit concerned about the food, are you guys trying to cut off expenses? I mean, the food was disgusting bad really bad compared to the 4 times I had been here, you guys need to get yourself back on track with the food. It was si disgusting food was awful! This resort is no longer withing my list. Thanks.
Food!
Dear mmrivera, thank you for taking the time to share your feedback. We sincerely appreciate your kind words regarding our staff, as they strive to provide exceptional service. However, we regret to hear that your recent experience with our food did not meet your expectations. Please be assured that your comments will be taken seriously, and we will review our culinary offerings to ensure they align with the high standards we aim to uphold. We value your loyalty and hope you might consider giving us another opportunity to provide you with the quality experience you have come to expect. Thank you once again for your insights.
Dear mmrivera, thank you for taking the time to share your feedback. We sincerely appreciate your kind words regarding our staff, as they strive to provide exceptional service. However, we regret to hear that your recent experience with our… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe property is charming and well-maintained. Everything was super clean, and the employees were friendly!
There is not much to choose from when it comes to breakfast, never mind lunch or dinner. The quality of the meals is inferior. warranty anyone can be very disappointed! I will never go back to this place. checking in was a nightmare!
Dear Guest, thank you for taking the time to share your feedback. We are pleased to hear that you found our property charming and well-maintained, and that our staff provided friendly service. Your comments regarding the dining options and check-in experience are invaluable to us. We strive to enhance our guests' experiences, and your insights will be taken into consideration as we continue to improve our offerings. We hope you might reconsider and give us another opportunity to provide you with a more satisfying stay in the future.
Dear Guest, thank you for taking the time to share your feedback. We are pleased to hear that you found our property charming and well-maintained, and that our staff provided friendly service. Your comments regarding the dining options and … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLa playa
Check in tedioso habitaciones humedad
Dear Mr. De Filippi, thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the beach during your stay. However, we regret that your experience did not meet your expectations in other areas. Please be assured that we take your comments seriously and will address the concerns raised to enhance our services. We are committed to providing a better experience for our guests in the future. We hope you will consider giving us another opportunity to serve you better. Thank you once again for your valuable insights.
Dear Mr. De Filippi, thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the beach during your stay. However, we regret that your experience did not meet your expectations in other areas. Please be … Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe beach is nice and this hotel is very easy to navigate.
The food is average.
Dear Guest, thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the beautiful beach and found our hotel easy to navigate. Your feedback is invaluable to us, and we appreciate your insights regarding the dining options. We are continuously striving to enhance our services and offerings to ensure a memorable stay for all our guests. We hope to have the pleasure of welcoming you back in the future, where we aim to exceed your expectations. Thank you once again for your comments.
Dear Guest, thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the beautiful beach and found our hotel easy to navigate. Your feedback is invaluable to us, and we appreciate your insights regar… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewRoom and food
You have to pay early checking in order to use the facilities
Hello mr. Reynoso, We are extremely grateful for your positive words. It is a true pleasure to know that you have enjoyed our spacious rooms and our cuisine. Your satisfaction motivates us to continue working hard to provide the best possible experience for our guests. We greatly value your comment and thank you for sharing it with us." Hodelpa Management.
Hello mr. Reynoso, We are extremely grateful for your positive words. It is a true pleasure to know that you have enjoyed our spacious rooms and our cuisine. Your satisfaction motivates us to continue working hard to provide the best possib… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewThe structural design and gardens
Everything else was bad: cleanliness, food, rooms, unqualified staff. We had all sorts of issues with our room, from the running water (completely brown), to the key not working, the humidity smell and hard pillows. I assume it had to do with the construction happening, but after I saw the water I had trust issues even with how clean the food was. I couldn’t shower, so I left drenched in salt water. Even though they apologized, they never offered to give us any sort of refund or anything. Very disappointed.
Hello appreciated Akari; We thank you for staying with us and enjoying your vacation. We thank you for taking the time to leave your comment. We deeply regret that we were unable to meet your expectations at our hotel and that you did not inform us of your situation or dissatisfaction during your stay with us. It would have been a priority for us to find solutions to any situation that arose. We value your opinions and are committed to taking your suggestions into account to improve our services. Your feedback is invaluable to us, and we hope you will give us another opportunity to improve your experience. Hodelpa Management.
Hello appreciated Akari; We thank you for staying with us and enjoying your vacation. We thank you for taking the time to leave your comment. We deeply regret that we were unable to meet your expectations at our hotel and that you did no… Show more
Reviewed: 13 May 2025 · Stayed in March 2025
Verified reviewworst of all is that it is almost impossible to find a reservation in other Restaurants than the regular one. It is almost unacceptable to me that you have a category that is not allowed to have room service.
Dear Miguel; At Emotions Juan Dolio by Hodelpa, we are grateful for your visit and stay. Thank you very much for your high rating and for sharing your valuable feedback. We are sorry to hear that the difficulty in booking reservations at our alternative restaurants and the limited room service did not meet your expectations. Occasionally, high demand at certain restaurants can result in reservation limitations. Regarding room service, there are specific policies for each room category, which we strive to clearly communicate at the time of booking. However, we understand your frustration and will review how we can improve communication and flexibility in our services. We would love another opportunity to demonstrate the quality of our service in all aspects of your stay. Hodelpa Management.
Dear Miguel; At Emotions Juan Dolio by Hodelpa, we are grateful for your visit and stay. Thank you very much for your high rating and for sharing your valuable feedback. We are sorry to hear that the difficulty in booking reservations at ou… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewIt was nice.
N/A
Hello Mariel, Thank you for choosing Emotions Juan Dolio by Hodelpa for your vacation. We greatly appreciate your excellent review of our services. We are pleased to know that you enjoyed exceptional service at our all-inclusive beach resort. We will continue to serve you with the same care as always. Hodelpa Management,
Hello Mariel, Thank you for choosing Emotions Juan Dolio by Hodelpa for your vacation. We greatly appreciate your excellent review of our services. We are pleased to know that you enjoyed exceptional service at our all-inclusive beach reso… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewI paid adults only , but the area was full of kids and noise
Dear RAFFI, Thank you for choosing Emotions Juan Dolio and thank you for sharing your opinion. We appreciate your constructive comments, which help us identify areas for improvement and continue to offer an ever-improving experience at Juan Dolio. We are very sorry to hear that your experience in the adult area was affected by the presence of children and the noise. We completely understand, as this is not the experience you expected when booking an adults-only section. We hope to have the opportunity to surprise you on your next visit and we look forward to welcoming you back with the same warmth and affection as always. With pleasure, Hodelpa Management
Dear RAFFI, Thank you for choosing Emotions Juan Dolio and thank you for sharing your opinion. We appreciate your constructive comments, which help us identify areas for improvement and continue to offer an ever-improving experience at Ju… Show more
Reviewed: 7 April 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewThe beach area was decent. Place was very clean.
The room was runned down and food was ok.
Dear Luis, we appreciate your feedback regarding your recent stay at our hotel. We are glad to hear that you found the beach area decent and that the place was very clean. However, we apologize for the issues you encountered with the room and the food. Please rest assured that we will address these concerns to improve the overall experience for our guests. Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future.
Dear Luis, we appreciate your feedback regarding your recent stay at our hotel. We are glad to hear that you found the beach area decent and that the place was very clean. However, we apologize for the issues you encountered with the room a… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewThe beach is nice and the rooms are very comfortable.
The food variety at the buffet.
Hello Michel, We are delighted that you stayed with us at Emotions Juan Dolio. We are so glad you enjoyed our beach and found the rooms amazingly comfortable! We are so glad you liked those aspects. We hope to welcome you back soon so you can continue enjoying the beauty of our beach and the comfort of our rooms here in Juan Dolio. With pleasure, Hodelpa Management.
Hello Michel, We are delighted that you stayed with us at Emotions Juan Dolio. We are so glad you enjoyed our beach and found the rooms amazingly comfortable! We are so glad you liked those aspects. We hope to welcome you back soon so you c… Show more
Reviewed: 25 December 2024 · Stayed in November 2024
Verified reviewThe crew was very generous
Small selection on the food on the lunch
Dear oscarilly, We greatly appreciate that you chose Emotions Juan Dolio for your vacation experience. We greatly appreciate your wonderful review of the entertainment staff. They work very hard to ensure our guests' satisfaction, so this is a recognition of excellence. We also thank you very much for taking the time to write about your experience with us. We look forward to welcoming you back with great pleasure. Hodelpa Management.
Dear oscarilly, We greatly appreciate that you chose Emotions Juan Dolio for your vacation experience. We greatly appreciate your wonderful review of the entertainment staff. They work very hard to ensure our guests' satisfaction, so … Show more
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewReviewed: 4 December 2024 · Stayed in December 2024
Verified reviewNothing
The worst hotel I never been
Much appreciate Paola, Thank you very much for choosing our accommodation for your vacation! We are deeply sorry to know that we could not meet your expectations in our hotel. We strive to provide exceptional service to all our guests and are saddened to know that we did not live up to your expectations. We appreciate you taking the time to detail the aspects that were not pleasant. We apologize if we have any deficiencies in service. We hope you will give us the opportunity to demonstrate our commitment to continuous improvement and offer you a satisfactory experience on a future visit. Hodelpa Management.
Much appreciate Paola, Thank you very much for choosing our accommodation for your vacation! We are deeply sorry to know that we could not meet your expectations in our hotel. We strive to provide exceptional service to all our guests an… Show more
Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewThe food & staff were excellent. Many swimming pools to choose from. Air conditioner in room was perfect.
Loved everything
Hi Brysyn, Thank you very much for choosing Emotions by Hodelpa for your stay in Juan Dolio. Thank you very much for your time to publish such an excellent observation of our accommodation and for leaving us your opinion! We are happy to read your comment about our tasty cuisine, as well as the large number of swimming pools available to our guests. We would love for you to come back again for another memorable experience with us! Warm greetings. Hodelpa Management
Hi Brysyn, Thank you very much for choosing Emotions by Hodelpa for your stay in Juan Dolio. Thank you very much for your time to publish such an excellent observation of our accommodation and for leaving us your opinion! We are happy to… Show more
Reviewed: 2 November 2024 · Stayed in October 2024
Verified reviewReviewed: 19 October 2024 · Stayed in October 2024
Verified reviewFriendly staff
Roaches,the air conditioner was not working properly and the food wasn’t as nice as in the past
Distinguished William, We thank you for having been in our accommodation to enjoy your vacation. We appreciate your time taking to make your comment, We are deeply sorry to know that we could not meet your expectations in our hotel. We strive to provide exceptional service to all of our guests and are saddened to know that we did not live up to your expectations. We value your opinions and are committed to taking into account your suggestions to improve our services. Your feedback is invaluable to us and we hope you give us another opportunity to improve your experience. Hodelpa Management.
Distinguished William, We thank you for having been in our accommodation to enjoy your vacation. We appreciate your time taking to make your comment, We are deeply sorry to know that we could not meet your expectations in our hotel. We… Show more
Reviewed: 21 September 2024 · Stayed in September 2024
Verified reviewLocation, beach and cleanliness, personal is is very willing to help.
They will charge U$20 for checking before 3pm. We checked in after 3 pm and the room was not ready. We had to wait about an hour. No hot water for three days. We inform the receptionist but nothing happened. After all the place is nice and clean, but they can improve those details
Hello dear italo, We are pleased to share this opinion about your stay with us, We appreciate your visit to our hotel and we hope to see you again very soon. We also greatly appreciate your comments about the cleanliness of our beaches and the comfort of our facilities. Above all, our dedication to clean and neat areas. Regarding the mentioned check-in service, it is the standard that operates in the all-inclusive service, but we will review your observations, Thanks for your opinion. With great pleasure ! Hodelpa Management
Hello dear italo, We are pleased to share this opinion about your stay with us, We appreciate your visit to our hotel and we hope to see you again very soon. We also greatly appreciate your comments about the cleanliness of our … Show more
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewVery relaxing
Breakfast and Lunch good Dinner so so
Hi very appreciated Linda, Thank you for choosing Emotions Juan Dolio! We thank you greatly for such an excellent assessment of our facilities as well as your time taken to rate us. We are very happy to have met your expectations and we hope to have you back home soon. with great pleasure. Hodelpa Management.
Hi very appreciated Linda, Thank you for choosing Emotions Juan Dolio! We thank you greatly for such an excellent assessment of our facilities as well as your time taken to rate us. We are very happy to have met your expectations and we h… Show more
Reviewed: 11 September 2024 · Stayed in August 2024
Verified reviewOnly the breakfast was good No transportación for the Room, and was in 9114 I walking to much
Customer service, my Room phone dindt worked
Hello Lesly, We are deeply sorry to hear that we were unable to meet your expectations at our hotel. We strive to provide exceptional service to all of our guests and are saddened to hear that we did not deliver on what we expected. We greatly appreciate that you took the time to detail the aspects that were not pleasant. Your feedback is very important to us and will help us improve our areas of opportunity. We hope that you will give us the opportunity to demonstrate our commitment to continuous improvement and provide you with a satisfying experience on a future visit. With great pleasure. Hodelpa Management.
Hello Lesly, We are deeply sorry to hear that we were unable to meet your expectations at our hotel. We strive to provide exceptional service to all of our guests and are saddened to hear that we did not deliver on what we expected. We gr… Show more
Reviewed: 30 August 2024 · Stayed in August 2024
Verified reviewFood was ok
Celeste the housekeeping is rude and makes you feel not safe.
Hello Mrs. Jacqueline, We cordially thank you for having chosen Emotions Juan Dolio to enjoy your time of rest. We thank you for sharing your opinion of your stay with us. We also greatly appreciate your comments about the quality and satisfaction of our meals and even more the team is proud to be able to provide a different and memorable experience. Regarding the mentioned service, we will review your observations and take them into account to offer a better experience to our guests. Thanks for your opinion. With great pleasure !
Hello Mrs. Jacqueline, We cordially thank you for having chosen Emotions Juan Dolio to enjoy your time of rest. We thank you for sharing your opinion of your stay with us. We also greatly appreciate your comments about the quality and sat… Show more