Reviews of Lumina at Jardines Punta Cana Village
Edificio VI Jardines de Punta Cana, Calle Coralillo, 23000 Punta Cana, Dominican Republic
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 August 2024 · Stayed in July 2024
Verified reviewReviewed: 28 July 2024 · Stayed in July 2024
Verified reviewIts safe and private
The ubers can’t get inside the urbanisation
Thank you very much for your review! Hope to host you again soon
Reviewed: 8 July 2024 · Stayed in June 2024
Verified reviewLocation was great. Minutes' walk away from restaurants and easy drive to airport and shopping.
Thank you for your review, we're very glad you liked the location of our apartment!
Reviewed: 11 March 2024 · Stayed in March 2024
Verified reviewI loved to be close to everything. This apartment was very spacious and the pool area was really nice, quiet and relaxing. Sheets and towels were crystal clean.
Although it was fixed for the second night, the A/C was not working for the main room. Also, the fridge was not cooling and the kitchen could've used a bit more cleaning.
Thank you for taking the time to share your experience! We're so glad you enjoyed the location, the spaciousness of the apartment, and the peaceful pool area. We’re sorry for the inconvenience with the A/C and fridge, and we appreciate your patience while we got the A/C sorted out. Your feedback helps us improve, and we’d love to welcome you back again!
Thank you for taking the time to share your experience! We're so glad you enjoyed the location, the spaciousness of the apartment, and the peaceful pool area. We’re sorry for the inconvenience with the A/C and fridge, and we appreci… Show more
Reviewed: 3 February 2024 · Stayed in January 2024
Verified reviewVery big and comfortable apartment with a huge balcony, located in a safe area with nice restaurants close by. I recommend it for families and group of friends. Good starting point to explore all the beautiful beaches. Very close to the car rental office and the airport.
Thank you so much for your kind review! It’s great to know it worked well for your group and made a good base for exploring the beaches. We’d love to host you again in the future!
Reviewed: 22 October 2023 · Stayed in October 2023
Verified reviewReviewed: 25 July 2023 · Stayed in July 2023
Verified reviewIt was a safe residential area had a lot of fun and staff was very quick and responsive
Did not like that there was no washer available
Thank you for your review! We're so glad you had fun and felt safe in the area. We also wanted to let you know that we’ve now added a washer for guest use—thanks for the helpful feedback! We'd love to host you again soon.
Reviewed: 20 July 2023 · Stayed in July 2023
Verified reviewThe property is in a great location in the Dominican Republic, offering an authentic local experience. The customer service was exceptional and communication was smooth throughout the stay. Furthermore, the high level of security, including 24-hour surveillance, offered peace of mind and a sense of safety.
There were a few areas in the property that could use improvement: The apartment lacked effective air conditioning in the main areas and the unit in the bedroom was underperforming. This made the overall comfort level less than ideal due to the heat. The kitchen was not well-equipped for daily tasks. It was missing basic amenities such as paper towels and soap, which are essential for any stay. The patio doors were difficult to lock securely. Even though there was 24-hour security, ensuring all entrances can be properly secured would further enhance peace of mind for guests.
Thank you for your thoughtful review! We’re glad you enjoyed the location, local experience, and felt well taken care of. We appreciate your detailed feedback and are already working on improvements to make future stays even better.
Reviewed: 26 March 2023 · Stayed in March 2023
Verified reviewcomfortable beds, hot water needed turned up, kitchen was not very well equipped. No dishwasher soap no laundry no grill as advertised no toaster and you cannot get Uber pick up at door
see above
Thank you for your review, we've taken in consideration your comments and we're working on being better!
Reviewed: 21 February 2023 · Stayed in February 2023
Verified reviewReviewed: 15 January 2023 · Stayed in January 2023
Verified reviewReviewed: 10 January 2023 · Stayed in January 2023
Verified reviewThe location is really great with all the important things a short 15 min walk away, including the shopping mall. Also the airport is really close which was the main selling point for us. The host was very kind and quick to help us out with a few things at the start
it looks like the cleaners did a poor job as we did not have toilet paper at the property. The host did arrange that quickly when I told him. However after some time we found that there was no soap as well, the sponge for washing the dishes was quite dirty so we bought our own. I think the property could benefit from having some guidance in how to find the property because that's also unclear - we asked the people on the way, which took more time than it should be.
Thank you so much for your review, we´ve taken your comments into consideration and improved thanks to them, hope we can host you again soon!
Reviewed: 24 December 2022 · Stayed in December 2022
Verified reviewThe location is perfect is you want to be close to the airport.
The water not really hot, the kitchen has windows the can be not close .
Reviewed: 19 December 2022 · Stayed in December 2022
Verified reviewReviewed: 20 November 2022 · Stayed in November 2022
Verified review