Reviews of Cayo Levantado Resort - All Inclusive 5 stars
Isla Cayo Levantado, 32000 Santa Bárbara de Samaná, Dominican Republic
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 May 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewPretty much everything
Dear Mr. Nimo, We sincerely appreciate your kind review. We are pleased to hear that your experience was exceptional and look forward to having the pleasure of hosting you again in the near future. Cordially, Mariela Mansilla, Guest Relations Department
Dear Mr. Nimo, We sincerely appreciate your kind review. We are pleased to hear that your experience was exceptional and look forward to having the pleasure of hosting you again in the near future. Cordially, Mariela Mansilla, Guest Relatio… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewEverything was absolutely perfect! I can't recommend it enough... this place is a true paradise!
Dear Leonardo, We sincerely appreciate your glowing review and for giving us the highest score. We are thrilled to hear that you had a wonderful time at our hotel, as your satisfaction means the world to us. Looking forward to your next visit! Warm regards, Javier Gomez, Guest Relations Department
Dear Leonardo, We sincerely appreciate your glowing review and for giving us the highest score. We are thrilled to hear that you had a wonderful time at our hotel, as your satisfaction means the world to us. Looking forward to your next … Show more
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewAmazing service, amazing location
I liked everything
Dear Wanda, We thank you very much for sharing your fantastic review with us. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back very soon. With kind regards, Javier Gomez, Guest Relations Department
Dear Wanda, We thank you very much for sharing your fantastic review with us. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back very soon. With kind regards, Javier Gomez, Guest Relations Departmen… Show more
Reviewed: 12 February 2025 · Stayed in February 2025
Verified reviewWell maintained , designed and played out
Can’t really think of anything
Dear Mr. Walter, We sincerely appreciate your kind review. We are pleased to hear that your experience was exceptional and look forward to having the pleasure of hosting you again in the near future. Cordially, Mariela Mansilla, Guest Relations Department
Dear Mr. Walter, We sincerely appreciate your kind review. We are pleased to hear that your experience was exceptional and look forward to having the pleasure of hosting you again in the near future. Cordially, Mariela Mansilla, Guest Relat… Show more
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewPool area was lovely as were parts of the hotel. Clean and well kept.
Beware that a Junior suite advertised as having a separate living room and bedroom is actually not a suite at all. It is only one room, this was incorrectly sold to us (not as advertised on booking.com) and the hotel would not move us to remedy the situation. In addition there were several a la carte restaurants on site, none of which we could eat at on any night as there were no spaces. The buffet we were given was passable but not worth what we’d paid. For the most part the staff didn’t seem that happy and the service was painfully slow most of the time, which isn’t really acceptable at an expensive all-inclusive hotel. We wanted to treat ourselves to a couple of nights of luxury but felt mislead and pretty disappointed. Perhaps it was partly to do with the time of year being busy (New Year) but overall the experience was disappointing.
Dear Mr. Richard, We are truly sorry to hear about your negative experience. Thank you for your feedback, and we will work diligently to address your concerns and improve. We regret the incorrect information you received about our Junior Suites. On our website we have all the typologies published and even includes a 3D visit to see how each room is. Sincerely, Carol Jurado, Guest Relations Department
Dear Mr. Richard, We are truly sorry to hear about your negative experience. Thank you for your feedback, and we will work diligently to address your concerns and improve. We regret the incorrect information you received about our Junior S… Show more
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewThe staff, the food, the rooms and the experience overall were nearly perfect. I'm using the word "nearly" because this is an extremely luxurious hotel with an elevated price point, so I'm rating it accordingly
- The buffet was closed during our stay, which meant less options to eat and every restaurant required a reservation and a precise time. - My husband is allergic to seafood. They asked about allergies and we mentioned it. However, they asked again and again every single time we went to a restaurant. It would be nice if you took note and not ask again. - We were not asked about pillow preferences before our arrival (we heard from other guests that they asked during check in, but that part of the experience was not consistent). The first night I slept terribly because the pillow was too soft for my taste. I asked another kind of pillow and they immediately provided it :) - The airco in the room turns off every xx minutes. I understand this might be more sostainble but the sound it makes when turning off/on was disrupting our sleep constantly. - Last but not least, when leaving the hotel we asked for a boat at a specific time because we had to take our transport. The time of the boat was confirmed and we were there on time. However, they made us wait 30 minutes because of another guest who didnt book a boat and wanted us to wait. The hotel favoured the guest that was late instead of favouring us who were there on time and needed to be on time to catch another transport. Extremely unfair.
Dear Mr./Mrs. [Guest's Last Name], We sincerely appreciate your kind review. We are pleased to hear that your experience was exceptional and look forward to having the pleasure of hosting you again in the near future. We take very much into consideration your comments about how we can improve, as our service is oriented to excellence. Cordially, Mariela Mansilla, Guest Relations Department
Dear Mr./Mrs. [Guest's Last Name], We sincerely appreciate your kind review. We are pleased to hear that your experience was exceptional and look forward to having the pleasure of hosting you again in the near future. We take very much into… Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewEverything was literally perfect.
Dear Mr. Rena, We sincerely appreciate your kind review. We are pleased to hear that your experience was exceptional and look forward to having the pleasure of hosting you again in the near future. Cordially, Mariela Mansilla, Guest Relations Department
Dear Mr. Rena, We sincerely appreciate your kind review. We are pleased to hear that your experience was exceptional and look forward to having the pleasure of hosting you again in the near future. Cordially, Mariela Mansilla, Guest Relatio… Show more
Reviewed: 28 December 2024 · Stayed in November 2024
Verified reviewReviewed: 15 December 2024 · Stayed in December 2024
Verified reviewThe staff made everything so smooth for us and made everything possible to make our experience a positive one. The hotel exceeded our expectations. Great setting, comfortable rooms, delicious food and drinks, stunning aesthetics. We absolutely loved it!
More than one option for dinner...the option they had available was incredibly good, but would like to have at least one more option.
Dear Mrs. Ana, Thank you for sharing your wonderful review with us. We will take into account your opinion about the variety of dinners to try to improve our service every day. We are thrilled to hear you had a great time and hope to welcome you back soon. Sincerely, Carol Jurado, Guest Relations Department
Dear Mrs. Ana, Thank you for sharing your wonderful review with us. We will take into account your opinion about the variety of dinners to try to improve our service every day. We are thrilled to hear you had a great time and hope to welc… Show more
Reviewed: 6 December 2024 · Stayed in December 2024
Verified reviewCayo Levantado Resort is an absolutely phenomenal place. Everything about our stay was perfect. From the friendly staff, beautiful room, exquisite nature to the amazing food. I would recommend everyone to visit this resort
Dear Pepijn, Thank you for sharing your incredible review with us. We are delighted to hear that you had a wonderful experience and look forward to welcoming you back in the near future. Sincerely, Mariela Mansilla, Guest Relations Department
Dear Pepijn, Thank you for sharing your incredible review with us. We are delighted to hear that you had a wonderful experience and look forward to welcoming you back in the near future. Sincerely, Mariela Mansilla, Guest Relations Departme… Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewReviewed: 12 November 2024 · Stayed in October 2024
Verified reviewI usually enjoy the island's beach, it's a paradise.
Dear Mr. Robert, Thank you for sharing your incredible review with us. We are delighted to hear that you had a wonderful experience and look forward to welcoming you back in the near future. Sincerely, Carol Jurado, Guest Relations Department
Dear Mr. Robert, Thank you for sharing your incredible review with us. We are delighted to hear that you had a wonderful experience and look forward to welcoming you back in the near future. Sincerely, Carol Jurado, Guest Relations Depart… Show more
Reviewed: 12 November 2024 · Stayed in November 2024
Verified revieweverything
Dear Mrs. Peguero, Thank you for your fantastic review and for choosing our hotel. We are glad to hear that you had a memorable stay. We look forward to serving you again in the future! Warm regards, Carol Jurado, Guest Relations Department
Dear Mrs. Peguero, Thank you for your fantastic review and for choosing our hotel. We are glad to hear that you had a memorable stay. We look forward to serving you again in the future! Warm regards, Carol Jurado, Guest Relations Departme… Show more
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewReviewed: 3 October 2024 · Stayed in October 2024
Verified reviewEverything! The architecture, decor, the vibes. It was just exceptional!
Coffee quality LOL
Dear Mrs. Camila Thank you for taking the time to share your positive experience with us. Your feedback is very important to us for the continuous improvement of all our services. We are delighted that you enjoyed your stay and hope to have the pleasure of welcoming you back. Best regards, Florence Imburgia, Guest Relations Department
Dear Mrs. Camila Thank you for taking the time to share your positive experience with us. Your feedback is very important to us for the continuous improvement of all our services. We are delighted that you enjoyed your stay and hope to h… Show more
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewReviewed: 7 September 2024 · Stayed in September 2024
Verified revieweverything was perfect.
not a single bad thing
Dear guest, We are so glad that you were able to enjoy the Cayo Levantado experience! We are very grateful for your comments and looking forward to your visit again. Have a nice day. Mariela Mansilla, Guest Relations Department.
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewThe staff was amazing, big thanks to everyone, specially Betty from Carey and miguel, Adrian from the entrance lobby, everyone else from staff in all areas, you guys professionals. The island is incredible beautiful!
Dear Mrs. Yerine Thank you for your kind words about our staff. We are glad to hear they made your stay enjoyable and hope to welcome you back soon. Florence Imburgia, Guest Relations Department
Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewThe whole place, the rooms are exceptional, the food at the restaurants.
the boat
Dear Ramon Thank you for your comments, we are so glad to hear that you had a great stay with us. We apologize for any inconvenience with the boat and will use your feedback to improve our service. Hope we will have the chance to assist you again! Kindest Regards Florence Imburgia, Guest Relations Department
Dear Ramon Thank you for your comments, we are so glad to hear that you had a great stay with us. We apologize for any inconvenience with the boat and will use your feedback to improve our service. Hope we will have the chance to assist you… Show more
Reviewed: 12 August 2024 · Stayed in July 2024
Verified review