Reviews of Majestic Elegance Punta Cana - All Inclusive 5 stars
Playa Bavaro, Bavaro, 23000 Punta Cana, Dominican Republic
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewRoom service needs a separate number to call. When I dial 0 , the person who answered the call he addressed him self as a concierge. And speak directly in Spanish. Most of the time don’t understand what he says.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewNothing the staff was awful not friendly at all
Every thing was awful from service to food, drinks accommodation the pool was old so as the hotel but the worst was the staff not friendly at all I won’t stay there ever
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly value the voice of each of our guests and put a great deal of effort into establishing effective steps for constant improvement. Please accept our apologies for the inconveniences you experienced during your stay. Be assured that we have noted your comments and we have brought them to the attention of our Senior Management for review and improvement. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Jhoneidy Cedano Customer Service at Majestic Resorts.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly value the voice of each of our guests and put a great deal of effort into establishing effective steps for constant improvem… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewThe deluxe swim up accommodations with a private butler were exceptional
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the Majestic Resorts team, we would like to thank you for choosing us! We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic. We are delighted that we had the opportunity to be at your service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Jhoneidy Cedano Customer Service at Majestic Resorts.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the Majestic Resorts team, we would like to thank you for choosing us! We hope you enjoyed every minute of your vacation in… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe food, the staff and the ambiance
No trolly
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the Majestic Resorts team, we would like to thank you for choosing us! We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic. We are delighted that we had the opportunity to be at your service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Jhoneidy Cedano Customer Service at Majestic Resorts.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the Majestic Resorts team, we would like to thank you for choosing us! We hope you enjoyed every minute of your vacation in… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewStaff made us feel at home, best resort I’ve stayed at
I didn’t get to eat at the hibachi restaurant twice
Dear Valued Guest, We are really honoured that you chose Majestic for your recent holiday. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. We would like to extend our apologies for any inconvenience you experienced during your stay. Here at Majestic, we try to make every guests´ stay as special and memorable as possible. We thank you for your patience during this development period and please be assured that we have brought your comments to the immediate attention of Senior Management. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence. Sincerely yours, Cynthia Lebron Majestic Resorts Customer Service
Dear Valued Guest, We are really honoured that you chose Majestic for your recent holiday. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. We would like to extend our apolog… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewNothing was good compared to Rui and other places I satyed around the world- I am never going back.
I specifially booked for two queen beds but I was provided a king bed and a pull up. I had to be changed and that changed did not happedn on the initial provided time but the next day when I threathened to cancel my stay and go somewhere else. The staff were rude will always speak Spanish and when I tiold them I dont they will make no effort to speak English only the ladies at the Guest service and one particular guy at the Steakhouse ( San Diago) the rest of the other staff were rude and only smiled when given a tip. My first time experience in DR I stayed at Rui and this time I brought my family wanting to try a different hotel but that was my biggest mistake. Their entertenaiment was mediocre compare to Rui Hotel.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly value the voice of each of our guests and put a great deal of effort into establishing effective steps for constant improvement. Please accept our apologies for any inconvenience you may have experienced during your stay. Be assured that we have noted your comments and we have brought them to the attention of our Senior Management for review and improvement. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Jhoneidy Cedano Customer Service at Majestic Resorts.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly value the voice of each of our guests and put a great deal of effort into establishing effective steps for constant improvem… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewPools and installation
They offer 2 twin beds in the room for 4 people when it had 2 single beds and one double sofa. That is misleading advertising.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly value the voice of each of our guests and put a great deal of effort into establishing effective steps for constant improvement. Please accept our apologies for any inconvenience you may have experienced during your stay. Be assured that we have noted your comments and we have brought them to the attention of our Senior Management for review and improvement. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Jhoneidy Cedano Customer Service at Majestic Resorts.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly value the voice of each of our guests and put a great deal of effort into establishing effective steps for constant improvem… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewButler service. Club perks.
Spa experience in the hair and nail deoartment and their prices. Quality of food.
Dear Valued Guest, We are really honoured that you chose Majestic for your recent holiday. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. We would like to extend our apologies for any inconvenience you experienced during your stay. Here at Majestic, we try to make every guests´ stay as special and memorable as possible. We thank you for your patience during this development period and please be assured that we have brought your comments to the immediate attention of Senior Management. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence. Sincerely yours, Cynthia Lebron Majestic Resorts Customer Service
Dear Valued Guest, We are really honoured that you chose Majestic for your recent holiday. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. We would like to extend our apolog… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewthe room was spacious. the beach was average, lots of sea weed, plenty of lounge chairs. dinner was plentiful. serce staff was average
Dear Guest, Thank you so much for sharing your kind words and thoughts about your vacation. It will be an honor to welcome you back soon. We are so happy to know that our team took such good care of you, providing the warm and friendly service they extend to all our guests. We are so glad to know that you enjoyed your stay here at our wonderful resort and were able to leave with smiles and fantastic memories. We would love to see you again in the near future. Sincerely, Cynthia Lebron Guest Service at Majestic Resorts
Dear Guest, Thank you so much for sharing your kind words and thoughts about your vacation. It will be an honor to welcome you back soon. We are so happy to know that our team took such good care of you, providing the warm and friendly se… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewI LOVE THE FRENCH TOAST AND THE SWIM UP ROOM WAS GREAT. FOOD WAS GOOD TOO
need more activities. also consider a adult water park or access to the other resort
Dear Valued Guest, We are really honoured that you chose Majestic for your recent holiday. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. We would like to extend our apologies for any inconvenience you experienced during your stay. Here at Majestic, we try to make every guests´ stay as special and memorable as possible. We thank you for your patience during this development period and please be assured that we have brought your comments to the immediate attention of Senior Management. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence. Sincerely yours, Cynthia Lebron Majestic Resorts Customer Service
Dear Valued Guest, We are really honoured that you chose Majestic for your recent holiday. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. We would like to extend our apolog… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewFood was good for all inclusive. Will be coming back
Update rooms
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the Majestic Resorts team, we would like to thank you for choosing us! We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic. We are delighted that we had the opportunity to be at your service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Jhoneidy Cedano Customer Service at Majestic Resorts.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the Majestic Resorts team, we would like to thank you for choosing us! We hope you enjoyed every minute of your vacation i… Show more
Reviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe staff is amazing, friendly, kind. They are always making sure to go above and beyond
Everything was wonderful
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the Majestic Resorts team, we would like to thank you for choosing us! We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic. We are delighted that we had the opportunity to be at your service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Jhoneidy Cedano Customer Service at Majestic Resorts.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the Majestic Resorts team, we would like to thank you for choosing us! We hope you enjoyed every minute of your vacation i… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewOlder property but very well kept. Was concerned about the sargassum this year however, the staff did an amazing job of cleaning it up every morning so that guests could enjoy the beach and swim.
Not much to dislike.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the Majestic Resorts team, we would like to thank you for choosing us! We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic. We are delighted that we had the opportunity to be at your service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Jhoneidy Cedano Customer Service at Majestic Resorts.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the Majestic Resorts team, we would like to thank you for choosing us! We hope you enjoyed every minute of your vacation in… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewEverything… the staff amenities and food was more than expected.
Nothing
Dear Guest, Thank you so much for your wonderful words and for taking the time to tell the Google community about your stay. It is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to welcome you back soon for another memorable vacation we trust you will cherish forever. Sincerely, Cynthia Lebron Customer Care, At Majestic Resorts
Dear Guest, Thank you so much for your wonderful words and for taking the time to tell the Google community about your stay. It is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted t… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewlocation / pools / employees
Rooms are not properly inspected by the staff before guests arrive Cold water was not working in the jacuzzi. power outlets in bad shape and dangerous to interact with. 2 out of 5 restaurants (the best ones) in the resort require you to make a reservation and this is only done in person !! not possible to make reservations by phone which force you out of the room and walk all the way to cuatomer service which in located on the main lobby at the entrance of the resort.... keep in mind that this resort is almost 2 blocks long or a 1/4 mile long and if they put you located close to the sea, then you have to walk this distance just to make a reservation... not good for people with physical difficulties... All this you realize it after checking in and is not properly explained during the check in process. Restaurants very near the lobby close at 10 but you better arrice there early cause main dishes are exhausted pretty soon... and this happens in all restaurants.. Those same buffets in the morning where you can have breakfast close at 10... forcing you to walk all tge way to the beach where is another one open till 11.30 (for breakfast) again walking 1/4" mile... The beach is NOT nice full of algae floating around... if you want to experience large white sand beaches with a pristine blue sea where you can walk 30 meters and the water level is still 3 feet deep then THIS IS NOT YOUR BEACH. Forget about the pictures you see on internet... they are never what you will find. An additional comment... after I complainted about all this to the customer service, they took my complaints reluctantly... Sone resorts on Punta Cana offer small golf carts to help people move around the place... but not in Majestic Elegance... Staff walk around the pool but takes a lot of time for them to get to you and pick up your order. The pools run along the buildings but there is no full bar in them.... All in all experience wasn't good.
Dear Valued Guest, We are really honoured that you chose Majestic for your recent holiday. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. We would like to extend our apologies for any inconvenience you experienced during your stay. Here at Majestic, we try to make every guests´ stay as special and memorable as possible. We thank you for your patience during this development period and please be assured that we have brought your comments to the immediate attention of Senior Management. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence. Sincerely yours, Cynthia Lebron Majestic Resorts Customer Service
Dear Valued Guest, We are really honoured that you chose Majestic for your recent holiday. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us. We would like to extend our apolog… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe room was one of the nicest we have had at an all inclusive. Very spacious, clean and comfortable. The staff was very friendly, attentive and helpful.
The food wasn’t great at the buffets (cold, watery nacho cheese, hot milk) but the sit down dinner restaurants were better quality. There was a ton of seaweed on the beach and in the ocean which made it difficult to enjoy the ocean. There were a ton of vendors on the beach, too many. It made it difficult to relax. The hotel should make the beach private and vendors should have to stay at the edge of the property so hotel visitors have the choice to purchase if they want instead of being harassed. There was a vendor that offered drugs to our teenage children. The pools were cloudy and had tons of debris and hair floating in them, they needed more cleaning attention.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly value the voice of each of our guests and put a great deal of effort into establishing effective steps for constant improvement. Please accept our apologies for any inconvenience you may have experienced during your stay. Be assured that we have noted your comments and we have brought them to the attention of our Senior Management for review and improvement. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Jhoneidy Cedano Customer Service at Majestic Resorts.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly value the voice of each of our guests and put a great deal of effort into establishing effective steps for constant improvem… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewOur room was ok
The food was terrible
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the Majestic Resorts team, we would like to thank you for choosing us! We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic. We are delighted that we had the opportunity to be at your service. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Sincerely, Jhoneidy Cedano Customer Service at Majestic Resorts.
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the Majestic Resorts team, we would like to thank you for choosing us! We hope you enjoyed every minute of your vacation i… Show more