Reviews of Matum Hotel & Casino 3 stars
Las Carreras 1, 0000 Santiago de los Caballeros, Dominican Republic
Loading
Guests also reviewed these properties:
Maumee, United States
Inverness, United Kingdom
Lempäälä, Finland
Jindabyne, Australia
Cieszyn, Poland
Längenfeld, Austria
Yekaterinburg, Russia
Puisseguin, France
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewStaff
Breakfast, pool and gym
Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewWas situated in a quiet area.
Paid for breakfast but had to take an early flight
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe new remodelaction.
The ceiling light is very dim and makes the whole look very dark.
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewRoom 208 was right over disco it was so loud it felt like the room shuck
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewEverything
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewFriendly and helpful staff!
This property needs major renovation, No AC on the rooms corridors , room amenities were awful, old towels and bar soaps…the gym is terrible and no AC.
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewLocation
Room lighting was poor
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewIt was clean very stylish and true to culture service was great very quite, hot water , pool, the breakfast was so good.
The pool stairs were extremely old and does not seem safe. Pool hours not extended enough. Hot water took so long to heat up. Casino was closed and gives an ugly look to the property.
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewIt’s beautiful and it has holds the cultures traditions in its decoration. The rooms are spacious and the lobby and pool view is spectacular of the city’s monument.
The famous casino is closed and abandoned. I was expecting to visit the casino. There were people sleeping on the front steps of the abandoned casino. Broken sign. Facility needs work in it.
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLocation is excellent in the center of town. The breakfast was delicious and the staff was helpful and friendly. The only thing was that I was charged for the coffee at checkout, the charge was minimal, but, I was not told upfront there would be a charge for coffee.
Everything was great, the coffee charge was unexpected.
Reviewed: 21 May 2025 · Stayed in May 2025
Verified review