Bedroom and bathroom need and updated

Food and and the staff

Stayed in June 2025

You ha e to tip people at every step to have the normal service

There were easy transportations every 2 mins from hotel to the the other one..

Stayed in August 2025

No elevators.

The other resort access.

Stayed in June 2025

Food Wasn’t The Best

Stayed in May 2025

All the restaurants should have been all inclusive and the beach should have been closer . Also they should’ve had more water activities on the beach . I thought they would’ve had entertainment at night like shows or clubs . I’m stilll upset they charged $50 per person for some restaurants at a all inclusive hotel

Stayed in April 2025

Room was not ready at 3. Prior to my arrival, I was not aware that I needed to make a reservation to dine at the restaurants other than the buffet one day in advance.

The service from the concierges. The shuttle service. The signage in relation to your location in the resort. The temperature of the pools and the variety of the water slides. General feeling of safety.

Stayed in April 2025

We have been here before and I admit I did not believe recent not so great reviews. Sadly, it is true. Poor and slow service. I wonder what happened that things changed to the worse. Staff appear not interested and demotivated. It can take entire evening or morning before you get a drink in the buffet. If they run of an item, like pancakes, they will not replace it. If you ask, they will pretend not to understand. They show no genuine interest in guests. The app to reserve other dining options only works if you purchase expensive wine. We found it annoying. Rooms are outdated. AC was leaking, shower was also semi broken. AC operates at one speed which makes the room very cold and is very loud. The waterpark needs renovation, stairs are very slippery. If you stay at Splash, and want to go the beach which is about 12 min walk, you can not eat the buffet closer to the beach. Staff seem to look at the colour of the bracelet and will prioritise those from the Diamond Club. Check in was long and our room was only ready at 5 pm.

We liked the overall set up, beautiful and well manicured gardens.

Stayed in April 2025

The room scape need to fix the billar pool is not working

The food

Stayed in April 2025

Not enough umbrellas by the pool, you could see guests skin burning! SORT THIS OUT. Impossible to book the restaurants on the app. Unless you PAY… it’s an all inclusive resort!!! Different staff were trying to overcharge for this - we were quoted anywhere between $70 and $350. Buffet food wasn’t hot. Cold scrambled eggs in the morning along with dried up sausages. Treated ourselves to a cabana on the last day. What a waste of time and money that was. 2 girls had been allowed to access it prior to our arrival, bed was filthy when we got there and they’d helped themselves to our drinks. Had to ask several times for a food menu, took an hour for food to arrive and it was disgusting. Having been to other Royalton resorts, this is one I wouldn’t return to.

Waterpark was great. Staff were fantastic.

Stayed in April 2025

The beds weren't made, neither was the room cleaned during my stay. The fridge in the rooms wasn't working.

The staff was amazing, specially at the snack bar.

Stayed in March 2025

Rooms were not modern; check in was poor. Pool bathrooms smelled of vomit all the time.

Breakfast and the ambience of the hotel

Stayed in April 2025

I was not impressed by a gentleman that approached myself and family stating he will upgrade our breakfast experience next day it was a solicitation to sell me membership into royalton hotelling like a timeshare. The gentleman - Jose Francisco was not upfront about the intentions. He also promised that I would get late check out of the hotel with that offer and this was not the case. After I attended the session (the session was nice and all the participants) the gentleman disappeared. I saw him back on the property and his actions were very shifty. This is a horrible first time impression of your company and I think more transparency and honesty needed to be had should i ever come back

The property is beautiful, very scenic and entertaining for the children. The Karaoke was fun.

Stayed in March 2025

Kids club and teen club were disappointing. The teen club was an empty room with no attendants. Kids club had very few items and looked old and rundown. Lighting in hotel room was very dim. Restaurants at the resort were difficult to book for dinner, and the food was very average. The two restaurants we tried weren’t any better than the buffet restaurants. We felt the price was high for our rooms, but we did enjoy the perks of the Diamond Club (facilities, butler). Wish there were more poolside/snack restaurants accessible during the day with a wider variety of foods besides hamburgers and hot dogs. Coffee at the resort was disappointing.

Breakfast in the Punta Cana hotel was better than in the Splash hotel. Buffet items were replenished regularly and wide variety of foods on offer. Water park was great for the kids. Beds were comfortable. Hotel grounds and beach were nicely maintained. Staff worked hard to serve the large number of guests. Swim up bars were fun but got quite crowded in the late afternoons, so took some time to get drinks. Our butler, Juan, was very helpful and went out of his way to get us dinner bookings, extra blankets for the kids, taxi reservations, etc.

Stayed in March 2025

Le margedom était surper bien he were really good helpful

Bien

Stayed in February 2025

Food was bad!. A lot of selection in buffet but couldn't find one thing out of the 100s of dishes apart from Frosties that tasted even ok. Tried 3 of the a la cartes and they were no better. Staff were ok but could of been much better.

Rooms nice and spacious, pools and grounds were kept nicely

Stayed in February 2025

The management at the end was awful. The manager Anthony at one point threatened us with calling the security over a $30.00 discount voucher for our romantic dinner. This issue was caused by a total lack of explanation at the arrival of our stay and also by our Majordorme (Elvin ) who was absolutely useless and was totally overwhelmed in what he was doing. So what was a good stay we ended up leaving with a very sour taste and will not be going back and would be hard to recommend to anybody else.

We thought the facility was good and the food we thought was very good.

Stayed in January 2025

N/A

Everything

Stayed in December 2024

So initially, when we first got there, I didn’t like the room we were given. I did ask about upgrade and essentially the room that we were given the first time apparently was the upgrade. There could’ve been a misunderstanding with this but regardless of the fact, I didn’t like the initial room that I was given so the next day I made it clear and asked if I could have a room change which they were actually very open to you when I told them my concerns and reasons..They did give us a new room the next day which was amazing and met all my needs and my expectations. The view however was amazing from all rooms.

I liked the overall hotel. It’s lovely. It’s stunning. Everybody is nice. The staff are so attentive so lovely especially the staff at the pool bar. They are amazing. Loved them all. I also liked that you could go to one of the sister hotels the Royalton they do like this mini cart that takes you back-and-forth. It’s just so convenient doesn’t take long at all. I think it’s about five minutes just to wait for one and once you’re at the other hotel you can use all their facilities. They have a lovely pool, jacuzzi etc. Also, the sister hotel has a beachfront so you could also relax at the beach. One thing I will say though is if you do want to go on the beach or do you think you need to go there bit early because we got there around 11 AM and it was quite packed although we did still find available chairs it was still quite packed. But yeah, the drinks selections were nice. The cocktails were great and the people serving it were even better.

Stayed in January 2025

The distance from the beach and gym

Big and clean room, good food

Stayed in November 2024

After check in, no one showed us where the room was. During today’s lunch, a tall heavy set black guy and his supervisor (skinny kind of short guy in green shirt) had a bad attitude with me because they forgot to bring me the coffee and I went to ask for it. Not enough utensils to grab food.

Ok.

Stayed in October 2024

Communication can be better

They have daily activities qnd all types

Stayed in October 2024

The 3 floor building with not elevators 🫤

Everything

Stayed in September 2024

The wait time for the tren 20 to 30 minutes wait time. The food is limited variety.

The room was comfortable

Stayed in September 2024

Little options for food. Not the best choices. small buffet.

Installations

Stayed in August 2024