Reviews of Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive 5 stars
Playa Juanillo, Cap Cana, 21100 Punta Cana, Dominican Republic
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Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewPositive: Large room and comfortable bed, the gym - the best in the hotel! The food and the team in the Capriccio restaurant - not the drinks. Rest areas to suit all tastes.
Negative: everything else. In the room, the decor is impersonal, the furniture of average quality, the bedside rugs are ridiculous. I don't know if the staff in some hotel areas are underpaid, or if they're paid at all. On the first contact, they're all polite, but if we don't tip, we only see their backs... the pressure to tip is constant and the difference between tipping and not tipping is clearly visible. For the price of a night in this place, the quality of the buffets is low, and the quality of the drinks in the hotel is ridiculous, unacceptable. Those in charge of the hotel must think that anyone who pays 600$ or more for a night in their hotel, drinks the cheap junk they offer! The welcome sparkling wine is unpalatable; a supposed greeting is almost an offense. There is a wine list but, of course, absurdly expensive. If you need an invoice, make sure you get it before leaving the hotel, or you may face a nightmare trying to obtain one. I hardly understand how this place can use the "The Luxury Collection" seal...
Thank you for your feedback. We're glad you enjoyed the room size, comfortable bed, gym, and the service at Capriccio. We’re sorry to hear that other aspects of your stay did not meet your expectations. Your comments regarding the room decor, food and beverage quality, tipping experience, and billing concerns have been shared with our management team for review. We appreciate your insights and regret that your experience did not reflect the standards we strive to uphold. Thank you again for sharing your thoughts. Warm regards, Randy Ogando. Social Media Manager.
Thank you for your feedback. We're glad you enjoyed the room size, comfortable bed, gym, and the service at Capriccio. We’re sorry to hear that other aspects of your stay did not meet your expectations. Your comments regarding the room… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewThe food was amazing and the staff were very friendly. Sits on a beautiful property with beautiful architecture. Lots to do on the property we enjoyed the bike tour and spa.
Only downside I would have to say is the beach it is very small, could not sea any wild life, and lots of seaweed/murky water towards the shore. There’s a nicer beach 5 minute walk distance away and we did the la saona island excursion so it was okay.
Thank you so much for sharing your experience with us! We're delighted to hear you enjoyed the food, our friendly team, and the many activities on property—including the bike tour and spa. We appreciate your feedback about the beach. While sea conditions can vary due to seasonal changes and natural factors, we’re glad you were still able to enjoy nearby beaches and the beautiful Saona Island excursion. Your comments help us continue enhancing the guest experience. We hope to welcome you back again soon for another memorable stay in paradise! Best regards, Randy Ogando Social Media Manager.
Thank you so much for sharing your experience with us! We're delighted to hear you enjoyed the food, our friendly team, and the many activities on property—including the bike tour and spa. We appreciate your feedback about the beach. W… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewThe food is fantastic very high class.
Nothing everything was perfect.
Thank you for your wonderful comment! We’re thrilled to know you found the food to be fantastic and of high class. Our culinary team is dedicated to delivering exceptional flavors and refined experiences, and it means the world to us that it resonated with you. We look forward to delighting you again on your next visit! Best regards Randy Ogando Social Media Manager.
Thank you for your wonderful comment! We’re thrilled to know you found the food to be fantastic and of high class. Our culinary team is dedicated to delivering exceptional flavors and refined experiences, and it means the world to us that i… Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewThe staff were amazing! So attentive and anticipated our every need.
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewFantastic stay. Started with a minor error by the reception at check which led to my credit card being blocked due to suspected fraud (which I sorted with my bank the next day but not ideal after a 9 hour flight) and which was apologised for with a bottle of Prosecco and chocolate covered strawberries in our room the next day. We loved a lot of it, great food in the steakhouse, Asian, blue marlin at lunch and pizza in sanctuary town to die for. Our room an ocean view premium luxury suite was wonderful and hot tub great. There is some aging in the spa, it could benefit from being updated but our spa treatments were great themselves. Breakfast and lunch at casa Bella brilliant, room service great. The New Year’s Eve buffet was unfortunately a let down but it was the only choice that night, the blue marlin dinner menu just isn’t good enough and they should consider doing the lunch at dinner or just doing lunch until there are better dinner options. The Italian is well put together, but the pasta needs some work and as an Italian, it’s something you need to get right. Beach and pool are wonderful. Small tips and friendships with the staff are going to get you everything at this type of resort so if you’re fine with that, then you’re all good. Special shout out to Felix at the beach getting us where we wanted to sit everyday, Belen at breakfast getting us our table and full array of drinks for us, Cristian at the pool bar, Maria in the spa and at lunch, Omar with the drinks during the day - all fantastic servers.
See above
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewEverything
Nothing
Thank you for your feedback! We’re thrilled to hear that you had an excellent stay. We look forward to welcoming you back to Sanctuary Cap Cana in the future! Randy Ogando Social media Manager. Your nickname
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewEverything was exceptional! It was also so peaceful! Staff was amazing! Our favorite staff member was Jarod at the PM Pub!
There was nothing that I didn’t like!
Thank you for your wonderful feedback! We’re thrilled to hear that you had an exceptional and peaceful experience at our resort. It's great to know that our staff made a positive impact on your stay, especially Jarod at the PM Pub. We look forward to welcoming you back soon for another fantastic visit!
Thank you for your wonderful feedback! We’re thrilled to hear that you had an exceptional and peaceful experience at our resort. It's great to know that our staff made a positive impact on your stay, especially Jarod at the PM Pub. We l… Show more
Reviewed: 13 October 2024 · Stayed in July 2024
Verified reviewReviewed: 12 October 2024 · Stayed in October 2024
Verified reviewDecoración and cleanest.
We come on vacation to relax and Not hear the employees shouting all the time and talking about their personal problems and even cursing! I would listen for guests to be talking but all I would hear was the employees that don’t know how to talk low specially when next to guests who are relaxing and enjoying the sun. Please take Note on this for a few other guests said the same thing about the employees. We loved this place and planing on returning soon! Thank you
Thank you for sharing your feedback with us. We are thrilled to hear that you loved the resort and are already planning to return! It means a great deal to us that you had an overall positive experience with the decor and cleanliness. We sincerely apologize for the disruption you encountered due to the behavior of some of our team members. Your comfort and relaxation are our top priority, and we will certainly take your feedback into account to ensure that our staff maintains a professional and considerate atmosphere, especially near our guests. We look forward to welcoming you back and providing an even more enjoyable stay. Thank you once again for taking the time to share your thoughts with us. Warm regards, Randy Ogando Social Media Manager.
Thank you for sharing your feedback with us. We are thrilled to hear that you loved the resort and are already planning to return! It means a great deal to us that you had an overall positive experience with the decor and cleanliness. We s… Show more
Reviewed: 22 September 2024 · Stayed in September 2024
Verified reviewEverything is beautiful Clean
Everything is really nice also people really nice
Thank you for your lovely feedback! We're thrilled to hear that you found everything beautiful and clean, and that our staff made a positive impression on you. We take great pride in providing a welcoming and friendly atmosphere for our guests. We hope you continue to enjoy your stay at Sanctuary Cap Cana! Warm regards, Randy Ogando Social Media Manager
Thank you for your lovely feedback! We're thrilled to hear that you found everything beautiful and clean, and that our staff made a positive impression on you. We take great pride in providing a welcoming and friendly atmosphere for our… Show more
Reviewed: 21 September 2024 · Stayed in September 2024
Verified reviewEverything
Nothing
Thank you for your kind words! We're delighted to hear that you experienced perfect service during your stay. Our team strives to provide exceptional hospitality, and your feedback is greatly appreciated. We hope you enjoy the rest of your time at Sanctuary Cap Cana! Warm regards, Randy Ogando Social Media Manager.
Thank you for your kind words! We're delighted to hear that you experienced perfect service during your stay. Our team strives to provide exceptional hospitality, and your feedback is greatly appreciated. We hope you enjoy the rest of … Show more
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewThe grounds are lush and Spanish colonial its a masterpiece. The views from the castle pool are spectacular. 5 stars across the board for all the food and drinks. Rooms were cozy we did the castle which comes with a butler. However it's not necessary all the rooms and just as good. This is a peaceful resort so don't expect a ton of entertainment or music. Bring lots of 1s to tip everywhere you go around the resort. Expect to tip, and they deserve it. Speak spanish when saying your greetings they love it !!
Thank you for sharing such a thoughtful review! We are delighted to hear that you enjoyed the lush grounds and the unique Spanish colonial charm of Sanctuary Cap Cana. It’s wonderful to know that the views from the castle pool and the food and drinks exceeded your expectations, and that you found the rooms cozy, especially with the castle butler service. We take great pride in creating a peaceful and relaxing atmosphere, and your tip on learning some Spanish greetings truly highlights the warm connection between our guests and staff. We appreciate your kind words and look forward to welcoming you back soon for another memorable stay! Warm regards, Randy Ogando. Social Media Manager.
Thank you for sharing such a thoughtful review! We are delighted to hear that you enjoyed the lush grounds and the unique Spanish colonial charm of Sanctuary Cap Cana. It’s wonderful to know that the views from the castle pool and the food … Show more
Reviewed: 10 September 2024 · Stayed in August 2024
Verified reviewBreakfast food was great. Service at breakfast also fine. Staff was great at breakfast however restaurant at dinner jut awful.
Staff at various location was absent terrible. When I went to management they could care less. Steak house has specific rules. I had open shoes on which was wrong. I had not seen that rule.wmy issue was people w going in with beach attire. I asked to speak to the manager and he refused to come out. And when I looked in the restaurant, people were wearing shorts, sandals and other various “non-dress, like clothing“.
Thank you for sharing your feedback regarding your recent stay with us. We’re glad to hear you enjoyed the breakfast and service in the morning. However, we’re truly sorry to learn about the disappointing experience you had during dinner, as this is certainly not reflective of the standards we strive to maintain. Your concerns about the service will be addressed to ensure that this does not happen again. We will reinforce our guidelines and ensure all guests are treated with the same level of respect and professionalism. We truly value your feedback and hope to have the opportunity to restore your confidence in our resort on a future visit. Warm regards, Randy Ogando Social Media Manager.
Thank you for sharing your feedback regarding your recent stay with us. We’re glad to hear you enjoyed the breakfast and service in the morning. However, we’re truly sorry to learn about the disappointing experience you had during dinner, a… Show more
Reviewed: 30 August 2024 · Stayed in August 2024
Verified reviewI loved that everything was very close and accessible. The staff were exceptionally polite and helpful. I also loved the food.
The beds in the room could have been firmer as well as some of the staff seemed to kind of expect a tip.
Dear Natalie, Thank you so much for sharing your feedback with us! We're thrilled to hear that you loved the convenience of our location, the helpfulness of our staff, and the delicious food. We appreciate your comments about the beds and will certainly take that into consideration to enhance our guests' comfort. Regarding tipping, our team strives to provide exceptional service to every guest, and tips are always optional and never expected. We will address this with our team to ensure that all of our guests feel comfortable and relaxed during their stay. We hope to welcome you back soon for another wonderful experience! Best regards, Randy Ogando. Social Media Manager.
Dear Natalie, Thank you so much for sharing your feedback with us! We're thrilled to hear that you loved the convenience of our location, the helpfulness of our staff, and the delicious food. We appreciate your comments about the beds… Show more
Reviewed: 20 August 2024 · Stayed in August 2024
Verified reviewStaff was extremely helpful and positive, always willing to help. Facilities were very convenient
There were certain items excluded from the all inclusive offer.
Dear Sandra, Thank you for your kind words about our staff and facilities. We’re delighted to hear that our team’s helpfulness and positivity made a positive impact on your stay, and that you found our facilities convenient. We appreciate your feedback regarding the exclusions from the all-inclusive offer. We strive to provide a clear and enjoyable experience for all our guests, and your comments will help us improve in this area. Should you choose to return, we’d love the opportunity to ensure an even more seamless and satisfying stay. Warm regards, Randy Ogando Social Media Manager.
Dear Sandra, Thank you for your kind words about our staff and facilities. We’re delighted to hear that our team’s helpfulness and positivity made a positive impact on your stay, and that you found our facilities convenient. We appreciate… Show more
Reviewed: 3 August 2024 · Stayed in August 2024
Verified reviewwe came here for our honeymoon and were very disappointed!!! The property itself is lovely and beautiful. However we struggled multiple times with the service - once with our butler service who, upon check in, told us they would help us make a reservation for the next day at one of the restaurants he recommended. When I checked in with him next day on reservation; no reservation had been made and he told us the restaurants he recommended were closed. We ended up ordering room service which finally came 90 min after ordering a soup and sandwich. But the real incompetence and inability to help came on the second night when we had a giant crab living in the soffit above our bed. We could see him crawling out and back in and when we called the front desk to send someone, no one came. We waited for over 30 min and finally went to the front desk to change rooms as we couldn’t sleep with the noise of the crab crawling and burying over our heads. For TWO Hours they had us back and forth with no solution from 10:30 till almost 12:30am, until finally I broke down yelling and they gave us another room- which they should’ve done the minute they realized the situation couldn’t be repaired.
Thank you for taking the time to share your feedback about your recent stay at Sanctuary Cap Cana. We are truly sorry to hear that your honeymoon experience did not meet your expectations and that you encountered several issues during your stay. While we are glad to hear that you found the property itself lovely and beautiful, we are deeply concerned about the service challenges you faced. We deeply regret that your experience was marred by these issues and that our service did not live up to your expectations. Your feedback is invaluable to us, and we will use it to make the necessary improvements to our service and guest experience. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that Sanctuary Cap Cana is known for. Please feel free to contact us directly if you decide to return, and we will ensure that your stay is nothing short of perfect. Sincerely, Randy Ogando. Sanctuary Cap Cana
Thank you for taking the time to share your feedback about your recent stay at Sanctuary Cap Cana. We are truly sorry to hear that your honeymoon experience did not meet your expectations and that you encountered several issues during your … Show more
Reviewed: 3 August 2024 · Stayed in August 2024
Verified reviewGreat hospitality
Water filtered in my room
Thank you for your feedback and for highlighting the hospitality you experienced at Sanctuary Cap Cana. We're delighted to hear that you appreciated the service provided by our team. We apologize for the issue with water filtering in your room. Your comfort and satisfaction are our top priorities, and we will address this matter promptly to prevent it from happening in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a flawless stay next time. Best regards, Randy Ogando. Sanctuary Cap Cana.
Thank you for your feedback and for highlighting the hospitality you experienced at Sanctuary Cap Cana. We're delighted to hear that you appreciated the service provided by our team. We apologize for the issue with water filtering in y… Show more
Reviewed: 31 July 2024 · Stayed in July 2024
Verified reviewEverything
The beach, it was very muddy.
Dear Aleyda, Thank you for sharing your feedback with us. We're delighted to hear that you found everything excellent during your stay. We continually strive to improve our facilities and services, and your comments are invaluable in helping us achieve this. We hope to welcome you back soon for an even better experience. Best regards, Randy Ogando Social Media Manager
Dear Aleyda, Thank you for sharing your feedback with us. We're delighted to hear that you found everything excellent during your stay. We continually strive to improve our facilities and services, and your comments are invaluable in … Show more
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewReviewed: 22 July 2024 · Stayed in July 2024
Verified review