Reviews of Sunscape Coco Punta Cana - All Inclusive 4 stars
7 Carretera Cabeza de Toro Punta Cana, La Altagracia 23000, Bavaro, 23000 Punta Cana, Dominican Republic
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewFacilities in good shape and for the price not bad.
Food in main dining room Buffett needs to improve, cold, mis labeled, short variety. Staff needs to treat all people equal if they think you are from DR they will be dismissive and inattentive. Dinner at Steak Restaurant was a fiasco. Ordered Land and Sea all We got was Land when told waiter they forgot snd never brought meal the meat was overcooked and burned and seafood never made it we walked out after 40 minutes waiting.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe staff was very kind and welcoming. The pools were excellent, with many options to choose from. The Italian restaurant Damario offered very good food, and the snacks were tasty.
The property lacks comfort and convenience for guests. The rooms did not have smart TVs, comfortable chairs, good lighting, or mirrors to take pictures. The buffet food was of low quality, the drinks were not very good, and there were few activities available. Check-in took too long and the environment was very hot. Having to wake up early at 8 a.m. to make a dinner reservation is inconvenient, and with only a two-night stay, it’s nearly impossible to enjoy more than one specialty dinner.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNothing!
Everything
Dear Jacqueline, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly.
Dear Jacqueline, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your e… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBeautiful resort
Thank you for taking the time to rate us. If you'd like to add more information, please contact us directly.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNumerous pools and family friendly activities throughout the property.
Limited restaurant options on Saturday night, most weren’t open per app. Also slow check in process even with sun club room wasn’t ready on time.
Dear Guest, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. Once again, we sincerely thank you for your kind review of our hotel and we look forward to welcoming you again in the future. Sincerely, Renny Garcia E-Concierge Sunscape Coco Punta Cana
Dear Guest, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. Once again… Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewThe total package
The beach was not clean . And not e ouch activity
Dear Guest, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. Once again, we sincerely thank you for your kind review of our hotel and we look forward to welcoming you again in the future. Sincerely, Renny Garcia E-Concierge Sunscape Coco Punta Cana
Dear Guest, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. Once again… Show more
Reviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewI liked the food of the dinning restaurants, the breakfast, the lunch and the snacks were to simple and non variety
The breakfast, the lunch, the snacks, nobody restocked the minibar or cleaned the room, IT WAS WAY DIFFICULT TO MAKE A RESERVATION FOR DINENE BECAUSE THEY HAVE MORE PEOPLE THAN SPACE
Dear Geneisy, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly at renny.garcia@sunscaperesorts.com. Sincerely, Renny Garcia E - Concierge. Sunscape Coco Punta Cana
Dear Geneisy, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expe… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewEntertainment dancers
The check-in was a 2 hours wait on a lane and the workers are rude when you ask a question about your concerns and they mentioned parking and they park your car on the road outside the resort.
Dear Guest, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly at renny.garcia@sunscaperesorts.com. Sincerely, Renny Garcia E - Concierge. Sunscape Coco Punta Cana
Dear Guest, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expect… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewI did not like this place they don’t care about costumers not air conditioner the room was hot they are not good
Dear Christian, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly at renny.garcia@sunscaperesorts.com.
Dear Christian, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your ex… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewSome of the staff members were really nice
Starting with the check in, we had to wait 2 hours for our rooms, then the front lobby agent forgot to charge us for the room, and started to call us at 7am. Check out was also a chaos!!
Dear Jomairy, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly at renny.garcia@sunscaperesorts.com.
Dear Jomairy, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expe… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewEduardo zapata was amazing, Coco Cafe 2.0 staff all.amazing too
Dear Zully, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. For this reason, we will extend your kind words of appreciation to the mentioned team members as well as the rest of our staff, as we know it will mean a lot to them. Once again, we sincerely thank you for your kind review of our hotel and we look forward to welcoming you again in the future.
Dear Zully, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. For this re… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe food is excellent
The algae at the beach
Dear Hector, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. For this reason, we will extend your kind words of appreciation to the mentioned team members as well as the rest of our staff, as we know it will mean a lot to them. Once again, we sincerely thank you for your kind review of our hotel and we look forward to welcoming you again in the future.
Dear Hector, Thank you for taking the time to share your experience with us. We are very pleased to hear that you enjoyed your stay. Our entire team works hard to ensure a warm, memorable experience with a high level of service. For this r… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThe food.
Aspects of my room appeared to have undergone some work. Some areas of the bathroom could have been better. The room could have better furnishings. The well of dead seaweed was awful and prevent me from using the beach. The English proficiency of workers could be improved as they affected effective communication.
Dear Reynolds, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly at renny.garcia@sunscaperesorts.com. Sincerely, Renny Garcia E - Concierge. Sunscape Coco Punta Cana
Dear Reynolds, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your exp… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe location was okay. As for the food, it was decent. The hotel should have a menu of Dominican food more than one day. My understanding it's only on Tuesdays.
I understand the hotel is going under construction, however, the staff is not friendly, has mood swings and overwhelmed with the amount of tourist. They were some staff that were very nice, friendly and great customer service.
Dear Haydee, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expectations on this occasion, particularly in certain areas. Please rest assured that we will take your comments into consideration and review them with the relevant teams to implement necessary improvements. Once again, we would like to express our gratitude for sharing your observations with us. If there is anything else you would like to share, please do not hesitate to contact us directly.
Dear Haydee, First and foremost, we would like to thank you for taking the time to share your experience with us and providing valuable feedback to help us continuously improve our service. We deeply regret that we did not meet your expec… Show more