The onsite manager while well intentioned was a little to aggressive in wanting to come into the apartment and look around and kept pressing to do this every day when I repeatedly told her we didn’t need anything. She didn’t seem to understand we just wanted our privacy. My Spanish is good and she understood but kept insisting and I had to subsequently contact her boss to tell her to stop

Nicely furnished with everything

Stayed in April 2025

Clean. Safe

Stayed in March 2025

Pool could be bigger

Our top floor penthouse was amazing, modern style with huge patio

Stayed in February 2025

The pictures of the pool are a bit deceiving. It is a bit small and mostly covered in shade.

We had a second floor two bedroom apartment. It was spotless with good beds and linens. We wanted to be part of the city rather than an all inclusive resort. The area is a bit gritty but has great character. We always felt safe and were treated kindly by all locals. The beach is very nice. Walking along it provides a chance to see local Dominican beach culture with small bars and cafes. Again, a bit gritty but fun and interesting. The highlight of our stay at the Sanctuary was our host, Yasha. She is extremely kind, professional and helpful. She was available throughout the stay to assist us. Two thumbs up!

Stayed in February 2025

I love the penthouse.... located in a perfect place. Beach and restaurants are nearby. The place is so clean, spacious and the staff are very friendly and helpful. I will definitely come to this place again

Stayed in December 2024

The construction around the property was a negative. They started very early every single morning which forced us out of bed before 8 a.m. We were on vacation and I was out of bed earlier than if I was at home for work.

The property was very nice, and clean. The very best part was the property manager, Yasha. She was the absolute best host! She took great care of the place and of us. Whatever we needed, she made sure we got. I wish I could take her back with us to the U.S.

Stayed in May 2024

Excellent and competent communication by mail and phone with the host ahead arrival with perfect information and activity booking support. (Excursions, restaurants, etc.) Renae (back-office manager), was an outstanding friendly, competent & helpful contact for all family needs (trip organisation, general questions on specific restaurants & on-site activity booking) On site, Leon (local general manager), welcomed us personally to hand over the keys and to organise the needs for the upcoming days, even we arrived in the middle of the night. The apartment was in perfect conditions and cleaned, there was even sufficient cold water for the family in the fridge present for the first days. It was highly appreciated that Leon came to see us on a regular basis (nearly every day) to check if there is whatever need or potential problem, he could support us with. This man is fantastic and an example for perfect customer care. The stay at the Sanctuary in Punta Cana was excellent, all family members enjoyed nice and relaxing holidays. Thank you Leon. Thank you Renae. Looking forward to seeing you again. Kind regards. Günther, Dr. Walenta

Stayed in January 2024

The smell of the water:(

the property is clean and fancy and quiet place. the stuff was really friendly and helpful. I really enjoyed my vacation, i definitely coming back😊

Stayed in March 2023

The water was turned off for filtration, although this was at nighttime for a few hours so didn’t really impact us.

The property is clean, spacious and very close to a variety of restaurants and the beach 🏝️ Air conditioning worked really well. The staff were all so pleasant, helpful and it was easy to ask them for recommendations or for advice 😃

Stayed in January 2023

The property was perfect literally! great location, super great property manager, and cleaning staff was great. we definitely coming back to stay there again.

Stayed in December 2022

Pool is on the small side.

Apartment spotless and all very new and in good order. Check in friendly and v thorough, Leon is a legend. Well equipped. The area around was a little tatty with some building rubbish dumped - but that is outside the bit that is owned by los corales and to be fair it was being cleaned up as we left. Overall an excellent property.

Stayed in September 2022

I had no hot water had to take cold showers,bad for my arthritic condition,(I require a hip replacement when I get home)from the moment I checked in there was a lack of water pressure and no hot water. After many complaints put forward to the onsite representative yasha and to the company who own this place they finally sent someone to rectify the issue on the 4th day of my stay,I was finally happy to have my first decent hot shower in days.To my dismay today I received an email notification that my last two nights of my stay here were cancelled thru their company claiming I made the request! I did not make any request and in actual fact sent them an email previously today thanking them for resolving the water issues this afternoon. I was in the unit and heard a strange loud bang noise from somewhere down below in the complex and I went to have a shower at suppertime and found out I again have zero water coming out of every faucet in the unit.I was given a refund credit of $212.41 placed in my booking.com account with no explanation from this company I booked with.I am expecting a full refund for my last two nights which Im being forced out this place which has now turned into a blessing because I have no water again. I also expect a full refund for my large damage deposit of $212.46 that was charged to my credit card.I also expect most of the $100 us funds they made me pay them for a deposit on electrical usage,I made a request to see the meter to yasha the rep who took the funds so I could see what numbers were on the meter before and afterwards but was denied,she claimed the building where there meters were kept was locked and it was only accessable by the power company,how do they know my usage amount if she cant access the meter when Im force? Ive documented via photos the water problems every day to the company and after thinking it was fixed I had no water coming out of any faucet again tonight,no use of toilets,its 3am and I now hear them working on it!

Was a nice size unit and within walking distance to the beach but it had serious issues with the water supply Was meet by yasha who initially seemed super nice and even showed me around the area,but her lack of response when trying to resolve the water issues was disappointing when first encountered and entering my unit without my permission to me is a big no no in the rental world

Stayed in February 2025

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Stayed in April 2025

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Stayed in March 2025