Reviews of Crowne Plaza Santo Domingo by IHG 5 stars
Avenida George Washington 218, 2890 Santo Domingo, Dominican Republic
Loading
Guests also reviewed these properties:
Baltimore, United States
Bamberg, Germany
Ansbach, Germany
Inverness, United Kingdom
Nanjing, China
Miami Beach, United States
Guarda do Embaú, Brazil
New Delhi, India
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFrom driver to reception to bar staff at the pool, all were very friendly and welcoming.
Restaurant is always empty and food OK but nothing special for the price. No atmosphere so not very encouraging to go and dine.
Dear Hazel, Thank you for taking the time to share your feedback and for rating us 8 out of 10. We're pleased to hear that our team made you feel welcome and well taken care of. Your kind words about their friendliness mean a lot to us. We also appreciate your honest comments about the restaurant. We're sorry to hear it didn't meet your expectations in terms of atmosphere and value. Your feedback has been shared with our Food & Beverage team, as we’re always working to improve the overall dining experience for our guests. We hope to have the opportunity to welcome you back and provide an even better stay next time. Warm regards, Jonny Redondo
Dear Hazel, Thank you for taking the time to share your feedback and for rating us 8 out of 10. We're pleased to hear that our team made you feel welcome and well taken care of. Your kind words about their friendliness mean a lot to … Show more
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewEverything. We felt that we were home
Nothing. It was amazing
Dear Hazel, Thank you so much for your perfect 10 out of 10 rating! We are truly delighted to hear that you felt at home during your stay with us. Your kind words, mean the world to our team. Creating a welcoming and comfortable experience for our guests is what we strive for every day at Crowne Plaza Santo Domingo. We can’t wait to welcome you back again soon, your home away from home will always be here waiting for you. Warm regards, Jonny Redondo
Dear Hazel, Thank you so much for your perfect 10 out of 10 rating! We are truly delighted to hear that you felt at home during your stay with us. Your kind words, mean the world to our team. Creating a welcoming and comfortable experien… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewExcellent location
People at next room was very loud past midnight, it was a connecting room.
Dear Juan Carlos, We’re pleased to hear that you appreciated our excellent location. However, we sincerely regret the inconvenience caused by noise from the neighboring room, especially during nighttime hours. We understand how important a restful stay is, and we apologize that this impacted your experience. Please know that your comments have been shared with our team so we can take appropriate measures and ensure better comfort for our guests, particularly with connecting rooms. We truly value your feedback and hope to have the opportunity to welcome you back for a much-improved experience. Warm regards, Jonny Redondo
Dear Juan Carlos, We’re pleased to hear that you appreciated our excellent location. However, we sincerely regret the inconvenience caused by noise from the neighboring room, especially during nighttime hours. We understand how important a… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in March 2025
Verified reviewBreakfast was great. Location is great. Chef was great.
Didn't like that ice was not more accessible.
Dear Claudette, Thank you for your excellent rating and for highlighting our breakfast, location, and the great work of our cheff, we’re thrilled you enjoyed those aspects of your stay! We appreciate your feedback regarding the accessibility of ice and will take it into consideration as we continue working to improve the guest experience. Warm regards, Jonny
Dear Claudette, Thank you for your excellent rating and for highlighting our breakfast, location, and the great work of our cheff, we’re thrilled you enjoyed those aspects of your stay! We appreciate your feedback regarding the accessibil… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 11 April 2025 · Stayed in March 2025
Verified reviewThe Staff was very friendly
Dear Monika, Thank you for awarding us a perfect 10 out of 10. We are truly pleased to know that your experience at Crowne Plaza Santo Domingo met your expectations. Our team is committed to delivering high-quality service and creating memorable stays for all our guests. Feedback like yours inspires us to continue improving every day. Cordially, Jonny
Dear Monika, Thank you for awarding us a perfect 10 out of 10. We are truly pleased to know that your experience at Crowne Plaza Santo Domingo met your expectations. Our team is committed to delivering high-quality service and creating me… Show more
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewGiant corporate international modern style hotel devoid of any unique character - could be in Omaha or Algiers. Nice spot on the Malecon / coast boulevard possible longish walk into the Ciudad Colonial - but a 300 peso taxi ride. Great shower and hot water. Nice bathroom. Elevator wait miniscule. Easy checkin and out. Breakfast buffet very good with good service. Quiet. Nice pool w/terrace overlooking ocean Wonderful staff. Good Indian restaurant a (long) block away.
Really nothing to dislike except lack of Dominican atmosphere.
Dear Vrooom, Thank you for your thoughtful feedback! We're glad to hear you had a pleasant stay and enjoyed our location, amenities, and services. It’s great that you found the shower, breakfast buffet, pool, and the overall experience to your liking. We're especially happy to hear you appreciated our wonderful staff! We understand your point about the lack of local atmosphere, and we'll certainly take that into consideration as we continue to enhance the guest experience. Thank you for choosing Crowne Plaza Santo Domingo! Cordially, Jonny
Dear Vrooom, Thank you for your thoughtful feedback! We're glad to hear you had a pleasant stay and enjoyed our location, amenities, and services. It’s great that you found the shower, breakfast buffet, pool, and the overall experience… Show more
Reviewed: 24 March 2025 · Stayed in February 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewN/a
N/a
Reviewed: 23 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 December 2024 · Stayed in December 2024
Verified reviewBreakfast and staff are great
Daily noise from regular parties, a lot of people not from hotel
Dear Aliaksandr, Thank you for sharing your feedback and for the positive comments about our breakfast and staff! We’re happy to hear that these aspects of your stay met your expectations. We also appreciate your constructive feedback regarding the noise from regular parties and the presence of non-hotel guests. We understand how important a peaceful environment is for our guests, and we will review how we manage noise levels during events to ensure it doesn’t impact your experience. We value your input, and we hope to welcome you back for a more relaxing stay in the future. Please feel free to contact us directly for any specific requests or concerns on your next visit. Thank you again for choosing Crowne Plaza Santo Domingo! Cordially, Jonny
Dear Aliaksandr, Thank you for sharing your feedback and for the positive comments about our breakfast and staff! We’re happy to hear that these aspects of your stay met your expectations. We also appreciate your constructive feedback reg… Show more
Reviewed: 25 November 2024 · Stayed in November 2024
Verified reviewReviewed: 6 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 August 2024 · Stayed in August 2024
Verified reviewThe excellent customer service from everyone.
Nothing
Reviewed: 15 July 2024 · Stayed in July 2024
Verified reviewReviewed: 10 June 2024 · Stayed in June 2024
Verified reviewReviewed: 21 May 2024 · Stayed in May 2024
Verified reviewBreakfast was excellent . Victor y Jose Manuel did really great. Friendly and provided good customer service. They are so nice!!
I don’t know your relationship with the casino, but services are really bad. Machines never available due to people sitting and not playing. Waitress have preference with some people given beverages, food etc. sone people playing in two machines at a time. I will never play there no more.
Dear Maria, Thank you for sharing your experience at our Crowne Plaza Santo Domingo Hotel! We are pleased to know that you received excellent service from our staff. We will pass on your kind words to our entire team. We are glad to know that you enjoyed your time at our beautiful hotel and that you would recommend it to others looking to have a nice time, the casino it's a completely separated company, we apologize for the inconvenience caused in the casino. At Crowne Plaza Santo Domingo, we strive to provide exceptional service and create memorable moments for our guests. We appreciate your words again and hope to welcome you again in the future. If you require any other information or assistance, please do not hesitate to contact us. Thank you for choosing us and for your kindness! Cordially Jonny Redondo
Dear Maria, Thank you for sharing your experience at our Crowne Plaza Santo Domingo Hotel! We are pleased to know that you received excellent service from our staff. We will pass on your kind words to our entire team. We are glad to know t… Show more
Reviewed: 18 May 2024 · Stayed in May 2024
Verified reviewA beautiful hotel, everything is very clean. The staff were all very nice and professional. They really try hard to make sure you are satisfied and comfortable.
The only problem I had was that the mini bar in my room was empty. But everything else with my room and the hotel was excellent.
Dear M, Thank you for sharing your experience at our Crowne Plaza Santo Domingo Hotel! We are pleased to know that you received excellent service from our staff. We will pass on your kind words to our entire team. We are glad to know that you enjoyed your time at our beautiful hotel and that you would recommend it to others looking to have a nice time. At Crowne Plaza Santo Domingo, we strive to provide exceptional service and create memorable moments for our guests. We appreciate your words again and hope to welcome you again in the future. If you require any other information or assistance, please do not hesitate to contact us. Thank you for choosing us and for your kindness! Cordially Jonny Redondo
Dear M, Thank you for sharing your experience at our Crowne Plaza Santo Domingo Hotel! We are pleased to know that you received excellent service from our staff. We will pass on your kind words to our entire team. We are glad to know that… Show more
Reviewed: 30 April 2024 · Stayed in April 2024
Verified reviewReviewed: 30 April 2024 · Stayed in April 2024
Verified reviewThe excellent customer service from the staff.
Everything was right on point.
Dear Michael, Thank you for sharing your experience at our Crowne Plaza Santo Domingo Hotel! We are pleased to know that you received excellent service from our staff. We will pass on your kind words to our entire team. We are glad to know that you enjoyed your time at our beautiful hotel and that you would recommend it to others looking to have a nice time. At Crowne Plaza Santo Domingo, we strive to provide exceptional service and create memorable moments for our guests. We appreciate your words again and hope to welcome you again in the future. If you require any other information or assistance, please do not hesitate to contact us. Thank you for choosing us and for your kindness! Cordially Jonny Redondo
Dear Michael, Thank you for sharing your experience at our Crowne Plaza Santo Domingo Hotel! We are pleased to know that you received excellent service from our staff. We will pass on your kind words to our entire team. We are glad to kno… Show more