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Reviews of Viva Heavens by Wyndham, A Trademark All Inclusive 4 stars

Playa Dorada, P.O. Box 576, 57000 San Felipe de Puerto Plata, Dominican Republic

#16 of 20 hotels in San Felipe de Puerto Plata

Guests' Choice

Review score

Based on 96 hotel reviews

7.3

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.0

  • Location

    8.4

  • Facilities

    7.5

  • Staff

    8.2

  • Value for money

    7.0

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 4 July 2025

    7.0
    It was meh!
    • Leisure trip
    • Couple
    • Nirvana Room with One King Bed
    • Stayed 3 nights
    • Submitted via mobile

    The same food everyday, the same Pool for adult, it’s for kids and all the restaurants it’s full even if you want to reserve days laters at the day that you arrives

    The attention of Mrs. Dawin in the restaurant Rosmarino and all the shows everyday that gives the animations. Great work!!

    Stayed in July 2025

  • Reviewed: 14 April 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • Amnesia Queen Room with Two Queen Beds, Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Was extremely busy loud resort

    Stayed in January 2025

  • Reviewed: 3 March 2025

    8.0
    Relaxing
    • Leisure trip
    • Family with young children
    • Nirvana Queen Room with Two Queen Beds, Non-Smoking
    • Stayed 2 nights

    Sometimes service was not quick.

    Good food.

    Stayed in March 2025

  • Reviewed: 8 February 2025

    8.0
    3 day stay fine. Great staff
    • Leisure trip
    • Couple
    • Nirvana Queen Room with Two Queen Beds, Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Getting dated. There is NO place that you can escape from smokers except inside of the restaurants. Poolside smoking, tables outside of restaurants smoking, smokers everywhere even where signs say no smoking. Not fun

    Beautiful place on a short walk to the beach. Spacious rooms

    Stayed in February 2025

  • Reviewed: 23 August 2024

    7.0
    While we had a great time as a family, we will not be returning to this resort.
    • Leisure trip
    • Family with young children
    • Nirvana Queen Room with Two Queen Beds, Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Being an all-inclusive resort, the selection and options of food were limited. Recommend working with management and chef to reassess food and drinks. Drinks were either soda or generically-made “juice” (OJ was most likely powdered drink). Food in general were salty and not tasteful. Room is bare — while it is spacious, it does not have enough furniture to put travel items. For the number of units in the property, there was ONE medium sized pool. The resort feels like an outdated property that needs revamping. Management should stay anonymously and assess on their own.

    Proximity to the airport and city center. Property was in a gated community. Nice and clean beach.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    6.0
    Room for improvement
    • Leisure trip
    • Group
    • Nirvana Queen Room with Two Queen Beds, Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The food wasn’t the best. Not much variety. It’s def something to improve. The music at the pool waaaay too loud, my room was near the pool area and it was impossible to sleep on the afternoon. The phone calls from the staff to ask about the stay is not necessary, some people go to rest to the resorts and I was disturbed in my sleep a few times.

    The room was nice, big and confortable. And staff, I can say it’s the best of this resort, especially Luisa at the front desk and Sara Ines at the little coffee place. The beach at Playa Dorada is one of my fave.

    Stayed in August 2024

  • Reviewed: 2 August 2024

    6.0
    Relaxing
    • Leisure trip
    • Family with young children
    • Amnesia King Room, Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Leaking in the room and not enough Dominican food

    Overall good

    Stayed in July 2024

  • Reviewed: 9 July 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Amnesia King Room, Non-Smoking
    • Stayed 2 nights

    I was at that locations a few years ago it was adults only. At the time of reservation I would of like a big pop up to advise the change to family resort. I would not have gone to this location

    Stayed in July 2024

  • Reviewed: 27 May 2024

    7.0
    Good stay food the money
    • Leisure trip
    • Family with young children
    • Nirvana Queen Room with Two Queen Beds, Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The food was good

    Stayed in May 2024

  • Reviewed: 9 May 2024

    7.0
    It was ok
    • Leisure trip
    • Family with young children
    • Nirvana Queen Room with Two Queen Beds, Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The beach not close enough the room got flooded with the rain

    The people were the best

    Stayed in May 2024

  • Reviewed: 7 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Bliss King Room, Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There are some activities in the night that could finish earlier and not disturb the guest who are near the pool. Beer didn’t tate really like bear, I think there was some water in there

    Beach and facilities in general are good. The menu of the restaurant by the beach could have more options.

    Stayed in January 2024

  • Reviewed: 12 November 2023

    7.0
    Decent
    • Leisure trip
    • Couple
    • Amnesia King Room, Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The beach wad dirty. Couldn't use it. The food can use improvement and variety. There's a restaurant with NO kitchen. It's also advertised as Dominican cuisine but the food served is far from it. That shootings definitely be closed down

    The condensation from AC would sweat and the floor was wet in the room!!!

    Stayed in November 2023

  • Reviewed: 22 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Bliss King Room, Non-Smoking
    • Stayed 2 nights

    Faltan comidas vegetarianas

    la animacion/ recreacion

    Stayed in September 2023

  • Reviewed: 17 October 2023

    7.0
    We had fun and were able to relax :)
    • Leisure trip
    • Couple
    • Bliss King Room, Non-Smoking
    • Stayed 2 nights

    We were not impressed by the staff, in particular the entertainment staff, they were not friendly or polite with us. The entertainment in the evening was also a little disorganized and not as good as other resorts where we've stayed.

    What we liked most was the little cafe. Also, the food at the a la carte restaurants was really good! The path down to the beach was really nice, although it was my first time staying at a resort that wasn't right on the beach.

    Stayed in October 2023

  • Reviewed: 6 October 2023

    7.0
    Very positive experience, I want to do it again next year.
    • Leisure trip
    • Couple
    • Bliss King Room, Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Little food variety, only one restaurant was opened at a time.

    Staff was great, food variety was little, however food tastes very good.

    Stayed in October 2023

  • Reviewed: 3 August 2023

    8.0
    excellent value for money
    • Leisure trip
    • Couple
    • Bliss King Room, Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the drinks were not good

    The best thing about the resort is its employees. excellent service always.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    7.0
    Geeat
    • Leisure trip
    • Family with young children
    • Amnesia Suite – 2 Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Cafeteria a bit too crowded. Food at the snack bar was not the best at all.

    It was a nice location, nice resort, staff friendly

    Stayed in July 2023

  • Reviewed: 17 June 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Amnesia Suite – 1 King Bed
    • Stayed 2 nights
    • Submitted via mobile

    Food wasn't bad but wasn't great

    The Room was nice

    Stayed in June 2023

  • Reviewed: 6 June 2023

    7.0
    good fair place
    • Couple
    • Bliss Room – 1 King Bed
    • Stayed 3 nights
    • Submitted via mobile

    first night i was there the front desk called my room at 12:30 am woke me up told me i had to come down to the front reception to verify my identity which made me and my wife feel real uncomfortable

    good comfortable rooms

    Stayed in June 2023

  • Reviewed: 16 May 2023

    7.0
    it was okay
    • Leisure trip
    • Family with young children
    • Nirvana Room – 2 Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    food, spa services

    beach

    Stayed in May 2023

  • Reviewed: 13 April 2023

    7.0
    decent value for money
    • Leisure trip
    • Couple
    • Bliss Room – 1 King Bed
    • Stayed 2 nights
    • Submitted via mobile

    the food

    golf course on site good beach friendly staff

    Stayed in April 2023

  • Reviewed: 4 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Bliss Room – 1 King Bed
    • Stayed 1 night
    • Submitted via mobile

    The beds , the rooms need renovation Cocktails were awful

    Breakfast was good , a lot of variety Location was beautiful Food in the Mexican Restaurant was very good

    Stayed in January 2023

  • Reviewed: 10 January 2023

    6.0
    Not the best but could be worst . Not a five start resort for sure
    • Leisure trip
    • Couple
    • Bliss Room – 1 King Bed
    • Stayed 2 nights
    • Submitted via mobile

    they don’t provide what they advertise . from 5 restaurants they only keep open 2 or 3 per day . they only perform one show in 2 days .

    front Desk personal was very helpful and polite

    Stayed in January 2023

  • Reviewed: 28 August 2025

    9.0
    It was fun
    • Leisure trip
    • Group
    • Nirvana King Accessible Room, Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Disco air conditioner wasn’t working, a la carte restaurants closed and only open different days

    Staff was great and the people were good

    Stayed in August 2025

Showing 1 – 25

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