Reviews of Viva Heavens by Wyndham, A Trademark All Inclusive 4 stars
Playa Dorada, P.O. Box 576, 57000 San Felipe de Puerto Plata, Dominican Republic
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewStaff was great and the people were good
Disco air conditioner wasn’t working, a la carte restaurants closed and only open different days
Dear Lewanny, Thank you very much for sharing your experience with us and for giving us such great scores in areas like staff, cleanliness, location, and comfort. We are delighted to know you enjoyed our team’s service and had a fun time at the hotel. We regret the inconvenience with the disco’s air conditioning and the availability of the à la carte restaurants. We truly appreciate your feedback, as it helps us improve the experience for all our guests. We look forward to welcoming you back soon for an even more enjoyable stay. Best regards, Customer Care Viva Heavens by Wyndham
Dear Lewanny, Thank you very much for sharing your experience with us and for giving us such great scores in areas like staff, cleanliness, location, and comfort. We are delighted to know you enjoyed our team’s service and had a fun time a… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewGreat 😊
Everything fine
Dear Dario, Thank you very much for your kind review. We are delighted to hear you had a great time with us and that everything met your expectations. We look forward to welcoming you back soon. Kind regards, Customer Care Viva Heavens by Wyndham
Dear Dario, Thank you very much for your kind review. We are delighted to hear you had a great time with us and that everything met your expectations. We look forward to welcoming you back soon. Kind regards, Customer Care Viva Heavens b… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewAmplio, confortable
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe place is nice
They need more entertainment for the night for kids and adults and they need to have more food variety the food is the same every day
Dear Mr. Ramon, Thank you for taking the time to share your comments regarding your recent stay at our resort. We are pleased to hear you found the property to be nice. At the same time, we regret to learn that certain aspects did not meet your expectations. Your observations regarding the cleanliness of the pool, the variety of food, and the entertainment options have been duly noted and will be shared with the respective departments for evaluation and improvement. We value your feedback as it helps us continue to grow and enhance our services for all our guests. Kind regards, Customer Care Viva Heavens by Wyndham
Dear Mr. Ramon, Thank you for taking the time to share your comments regarding your recent stay at our resort. We are pleased to hear you found the property to be nice. At the same time, we regret to learn that certain aspects did not mee… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe location and easy access to the beach
Staff was not friendly at all
Dear Arlette, Thank you for taking the time to share your recent experience with us. We’re glad to hear you appreciated our location and the easy access to the beach. However, we’re truly sorry to learn that the service provided by our staff did not meet your expectations. Friendliness and attentive service are among our top priorities, and we have shared your feedback with the relevant teams to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, Customer Care Viva Heavens by Wyndham
Dear Arlette, Thank you for taking the time to share your recent experience with us. We’re glad to hear you appreciated our location and the easy access to the beach. However, we’re truly sorry to learn that the service provided by our st… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewThe attention of Mrs. Dawin in the restaurant Rosmarino and all the shows everyday that gives the animations. Great work!!
The same food everyday, the same Pool for adult, it’s for kids and all the restaurants it’s full even if you want to reserve days laters at the day that you arrives
Dear Beltran, Thank you for sharing your rating and feedback with us. We’re happy to hear you received excellent service from Mr. Dawin at Rosmarino and that you enjoyed the daily entertainment shows — we’ll be sure to pass along your kind words to the team! We’re sorry to hear that the food variety, shared use of the pool, and restaurant reservation availability did not meet your expectations. Your comments have been shared with the relevant departments as we continue working to improve the overall guest experience. We hope to have the opportunity to welcome you again for a more satisfying stay. Kind regards, Customer Care Viva Heavens by Wyndham
Dear Beltran, Thank you for sharing your rating and feedback with us. We’re happy to hear you received excellent service from Mr. Dawin at Rosmarino and that you enjoyed the daily entertainment shows — we’ll be sure to pass along your kin… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewNice clean beach and pools.
There was a pool activity during the day. Everyone was having fun because it was a foam pool party. Kids and adults were enjoying it. They have a host, dancers, a DJ, and music. The host of the show's dance movement was too sensual and without any type of coordination or choreography. The dancers' movements were too sensual as well. Some of the performers danced as if they didn't want to be there at all.The music played was too explicit. Literally, most of the songs played were too explicit. I believe this type of music could have been played either in the disco or maybe during adult activities only. I don't think this is the kind of ambient I'd like my kids to on vacation. They have to consider the fact that family travel with kids, and it's not fair just to think about only the adults during any day activities.
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the beach, the pools, and the general atmosphere during your stay. We also truly appreciate your comments regarding the entertainment activities. Your concerns are important to us and will be shared with our entertainment team to ensure that all daytime activities are appropriate for guests of all ages, especially those traveling with children. We hope to have the opportunity to welcome you back in the future and to provide an experience that better aligns with your expectations. Kind regards, Customer Care Viva Heavens by Wyndham
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the beach, the pools, and the general atmosphere during your stay. We also truly appreciate your comments regarding the ente… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewthe environment, the food, the people are really friendly
I can't find it
Dear Peter Sterlin Johnson, Thank you so much for your perfect rating and kind words! We’re delighted to hear that you enjoyed the environment, the food, and especially the friendliness of our team. Your satisfaction means a lot to us, and it’s wonderful to know we helped make your stay a great one. We hope to welcome you back very soon! Kind regards, Customer Care Viva Heavens by Wyndham
Dear Peter Sterlin Johnson, Thank you so much for your perfect rating and kind words! We’re delighted to hear that you enjoyed the environment, the food, and especially the friendliness of our team. Your satisfaction means a lot to us, an… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewthe food was good and their workers at the restaurant.
the room was very poor, water liking in the bathroom. I complain three times and nothing was done. also the room didn't have enough towels it looks like a cheap motel room. No trash can in the room only a small one in the bathroom. They didn't stock up on the beverages, like coffee and tea. We were very disappointed about the room.
Dear Mr./Ms. Rodriguez, Thank you for sharing your experience. We sincerely regret that the room did not meet your expectations and that your report did not receive adequate attention during your stay. The comfort and satisfaction of our guests are very important to us, and we take note of your comments to continue improving both our service and the details of our rooms. We are glad to know that you enjoyed the food and service in the restaurant, and we hope to have the opportunity to offer you a much more positive experience in the future. Best regards, Customer Care Viva Heavens by Wyndham
Dear Mr./Ms. Rodriguez, Thank you for sharing your experience. We sincerely regret that the room did not meet your expectations and that your report did not receive adequate attention during your stay. The comfort and satisfaction of ou… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewLoved it
I loved everything
Dear Emilia, We genuinely appreciate your positive review of your vacation and want to express our gratitude for choosing Viva Heavens by Wyndham as your destination. Our primary objective is to offer all our guests a delightful and memorable vacation experience, and we are thrilled to learn that we have succeeded in doing so during your stay. We look forward to welcoming you back soon at our Resort. Best regards, Customer Care Viva Heavens by Wyndham
Dear Emilia, We genuinely appreciate your positive review of your vacation and want to express our gratitude for choosing Viva Heavens by Wyndham as your destination. Our primary objective is to offer all our guests a delightful and memor… Show more
Reviewed: 14 April 2025 · Stayed in January 2025
Verified reviewWas extremely busy loud resort
Dear Jeanette, We appreciate the time you dedicated to write your remarks about your stay at our property. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, Customer Care Viva Heavens by Wyndham
Dear Jeanette, We appreciate the time you dedicated to write your remarks about your stay at our property. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewGreat
Internet
Dear Luisa, Thank you for choosing Viva Heavens by Wyndham. Your feedback helps us to keep improving, we look forward to welcome you back soon! Best Regards, Guest Service Manager Viva Heavens by Wyndham.
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewGood food.
Sometimes service was not quick.
Dear Cheryl, Thank you so much for your valuable comments on your vacation at Viva Heavens by Wyndham. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. Please remember that we will be glad to welcome you back at Viva Heavens by Wyndham. Sincerely, Guest Service Manager Viva Heavens by Wyndham.
Dear Cheryl, Thank you so much for your valuable comments on your vacation at Viva Heavens by Wyndham. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. Please remember that we will be glad to w… Show more
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 19 February 2025 · Stayed in January 2025
Verified reviewReviewed: 8 February 2025 · Stayed in February 2025
Verified reviewBeautiful place on a short walk to the beach. Spacious rooms
Getting dated. There is NO place that you can escape from smokers except inside of the restaurants. Poolside smoking, tables outside of restaurants smoking, smokers everywhere even where signs say no smoking. Not fun
Dear Mark, We really appreciate your review published on. We are grateful for your remarks and especially we are happy to know that you had a great vacation at our resort. We can assure you that all of our clients’ opinions are very important to us as it is the most reliable source of information to improve our services and facilities. We appreciate your good comments. Both your pros and cons comments have been forwarded to the responsible managers. Please be sure that your comments will be taken into consideration as they will assist us to continue improving. Best regards, Guest Service Manager Viva Heavens by Wyndham.
Dear Mark, We really appreciate your review published on. We are grateful for your remarks and especially we are happy to know that you had a great vacation at our resort. We can assure you that all of our clients’ opinions are very impo… Show more
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewBoth of my room have water on the floor liquid from the roof
Reviewed: 2 October 2024 · Stayed in October 2024
Verified reviewEverything was amazing from day one
Everything pool beach restaurants staff so friendly
Dear Raul, We highly appreciate the fact that you took your precious time to write a detailed review. It is a pleasure to know that you were able to enjoy our services and facilities. Your special mention of the staff that enhanced the quality of your trip is greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests. Reviews like yours serve to motivate us even more. We would like to thank you for your preference and we hope to have the chance to welcome you back soon. Best regards, Guest Service Manager Viva Heavens by Wyndham.
Dear Raul, We highly appreciate the fact that you took your precious time to write a detailed review. It is a pleasure to know that you were able to enjoy our services and facilities. Your special mention of the staff that enhanced the q… Show more
Reviewed: 4 September 2024 · Stayed in September 2024
Verified reviewReviewed: 29 August 2024 · Stayed in August 2024
Verified reviewNo good
No good
Dear Margarita, Thank you for sharing your rating with us on your recent vacation at the Viva Heavens by Wyndham We apologize for any inconvenience that you might have experienced during your stay. Again thank you for choosing to stay with us. Kind regards, Guest Service Manager Viva Heavens by Wyndham.
Dear Margarita, Thank you for sharing your rating with us on your recent vacation at the Viva Heavens by Wyndham We apologize for any inconvenience that you might have experienced during your stay. Again thank you for choosing to stay wi… Show more