Reviews of Sheraton Club des Pins Resort 5 stars
Bp 62, Club Des Pins, 16101 Club des Pins, Algeria
#1 of 1 hotels in Club des Pins
Guests' ChoiceReview score
Based on 72 hotel reviews
6.5Score breakdown
-
Cleanliness
7.1
-
Comfort
7.3
-
Location
8.0
-
Facilities
6.8
-
Staff
7.1
-
Value for money
5.8
-
Free WiFi
6.4
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
-
Reviewed: 30 August 2025
Kawther
United Kingdom3 reviews1 helpful vote6.0“It was a nice stay however the staff weren’t attentive. Customer service didn’t match the price. Receptionist was rude a”- • Leisure trip
- • Couple
- • Guest room, 1 King, Sea view
- • Stayed 1 night
- • Submitted via mobile
Clean room. Nice beach.
Stayed in August 2025
-
Reviewed: 10 June 2025
Tariq
Jordan2 reviews8.0“V good”- • Business trip
- • Group
- • Junior Suite, 1 King, Balcony
- • Stayed 2 nights
- • Submitted via mobile
Nothing
People
Stayed in May 2025
-
Reviewed: 6 October 2024
Salem
United States12 reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Solo traveller
- • Guest room, 1 King, Garden view
- • Stayed 2 nights
- • Submitted via mobile
No thing
Stayed in October 2024
-
Reviewed: 1 September 2024
Diana
Czech Republic35 reviews18 helpful votes5.0“Poor service at luxury facility”- • Leisure trip
- • Family with young children
- • Guest room, 1 King, Sea view
- • Stayed 6 nights
What can be improved: - internal communication in the hotel - we traveled as a family and requested two rooms in a high floor near each other already at the time of booking, however, when we arrived we were accommodated in different parts of the hotel (each in a different wing) and in 2nd and 3rd floor. Communication between the reservation/reception department could be improved to accomodate guests requests especially when requested couple of weeks before arrival. - coordinating room switch seemed to be mission impossible for the personnel - service at the reception - nobody picks up the phone - poor cleanliness of the bathroom (mould corners of the bath), completely empty shower gel, empty water bottle in the room upon arrival - empty mini fridge - no choice of snacks and bevarages like it is usual in 5* hotels minibars - housekeeping could collect the used dishes (after dinners etc delivered to the room) from the corridors more than once a day, it´s not very pleasant walking in the beaufitul corridors that are filled with dirty dishes
- Mr. Ouamer and Mr. Yousef from "de Cafe" in the lobby provide an excellent service, big compliments - beautiful building and facilities, luxury style - comfortable beds - quiet room - black out curtains - breakfast has wide selection if you come before 9am - private beach with sunbeds and umbrellas
Stayed in August 2024
-
Reviewed: 22 August 2023
Mohamed
Qatar6 reviews2 helpful votes5.0“Very good location and beach but service was very bad”- • Leisure trip
- • Family with young children
- • Alcove, Club lounge access, Suite, 1 King
- • Stayed 2 nights
- • Submitted via mobile
Service is very bad. Very slow response. Gest desk doesn't answer calls from the room TV not working in the room Towels not available in the beach
Location is good
Stayed in August 2023
-
Reviewed: 4 July 2023
Viatora
Palestinian Territory27 reviews3 helpful votes5.0“Definitely would not stay there if there was another hotel on the seafront.”- • Leisure trip
- • Family with young children
- • Guest room, 2 Twin/Single Bed(s), Garden view
- • Stayed 2 nights
- • Submitted via mobile
Terrible service. Below average food. Waiters misunderstanding orders. Old facilities. Reception Phone never answers when calling from outside. Super slow check in. Poor spa menu. Bad service at spa reception. Shop stocked w old newspapers and magazines. The 5 main hotel restaurants closed...
Nice helpful staff
Stayed in July 2023
-
Reviewed: 19 June 2023
Tootik
Russia16 reviews4 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Guest room, 1 King, Garden view
- • Stayed 1 night
- • Submitted via mobile
There is no any mention in booking that hotel asks 10000 dinar deposit. Without it they will not provide you with room.
Beautiful old hotel
Stayed in June 2023
-
Reviewed: 12 February 2023
James
United Arab Emirates1 review8.0“comfortable for a short stay”- • Business trip
- • Solo traveller
- • Guest room, 1 King, Garden view
- • Stayed 6 nights
- • Submitted via mobile
does not have a wide selection of restaurants
the spa facility is great.
Stayed in February 2023
-
Reviewed: 28 August 2025
Nouha
United Arab Emirates7 reviews1.0Very poor- • Leisure trip
- • Couple
- • Guest room, 1 King, Sea view
- • Stayed 1 night
- • Submitted via mobile
It was a very bad experience, customer service is not good at all ! They keep you waiting, it was crowded and nobody seemed to care to assist people correctly, Breakfast was very bad and we couldn't even stay, there was a queue for coffee ! When we mentioned to the receptionist our concern she didn't even answer and didint care at all, the smell is bad ! The location is very beautiful but they really need to work on the hospitality and the costumer service side ! Definitely will not recommend it for anyone
Stayed in August 2025
-
Reviewed: 26 July 2025
Rabab
Egypt17 reviews4 helpful votes3.0“لا شي. كل شي بطي”- • Leisure trip
- • Couple
- • Larger Guest room, 1 King
- • Stayed 1 night
- • Submitted via mobile
There is no sea view like the one I booked and paid for. Secondly, the service is very slow. Thirdly, there is only one towel, no toothpaste, no brush, and no anything that is present in the bathroom, which is supposed to be present. Even the sandals and slippers are only one, and this is not allowed.
Stayed in July 2025
-
Reviewed: 26 July 2025
Rabab
Egypt17 reviews4 helpful votes4.0“There is no sea view like the one I booked and paid for. Secondly, the service is very slow. Thirdly, there is only one”- • Leisure trip
- • Family with young children
- • Guest room, 2 Twin/Single Bed(s), Sea view
- • Stayed 1 night
- • Submitted via mobile
There is no sea view like the one I booked and paid for. Secondly, the service is very slow. Thirdly, there is only one towel, no toothpaste, no brush, and no anything that is present in the bathroom, which is supposed to be present. Even the sandals and slippers are only one, and this is not allowed.
لا شي
Stayed in July 2025
-
Reviewed: 28 April 2025
Djamel
Algeria57 reviews14 helpful votes4.0“Expected Better”- • Business trip
- • Group
- • Guest room, 2 Twin/Single Bed(s), Sea view
- • Stayed 1 night
- • Submitted via mobile
Some rude staff. Guarantee payment. Poor breakfast compared to other same range hotels Beach and garden closure by night
Sea view
Stayed in April 2025
-
Reviewed: 24 February 2025
Yusuf
United Arab Emirates10 reviews2 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Guest room, 1 King, Garden view
- • Stayed 1 night
- • Submitted via mobile
Super and recommended
Stayed in February 2025
-
Reviewed: 17 February 2025
Hossni
Belgium2 reviews9.0Superb- • Family with young children
- • Guest room, 1 King, Garden view
- • Stayed 5 nights
- • Submitted via mobile
Nothing
The staff and the food
Stayed in February 2025
-
Reviewed: 25 October 2024
Noble
Algeria1 review1 helpful vote10“Quite the place.”- • Leisure trip
- • Couple
- • Guest room, 1 King, Garden view
- • Stayed 1 night
- • Submitted via mobile
Nothing.
Everything!
Stayed in October 2024
-
Reviewed: 31 August 2024
Oussama
Algeria2 reviews2.0Very poor- • Leisure trip
- • Family with young children
- • Guest room, 2 Twin/Single Bed(s), Garden view
- • Stayed 2 nights
- • Submitted via mobile
They got paid twice from many I paid cash and when i arrived they took from my visa card aswell
Stayed in August 2024
-
Reviewed: 1 August 2024
Marie-noelle
United Kingdom3 reviews1 helpful vote1.0“Poor facilities for a 5 star hotel”- • Business trip
- • Solo traveller
- • Guest room, 1 King, Garden view
- • Stayed 3 nights
- • Submitted via mobile
Dirty Poor facilities and everything is broken Not reactive and no customer service
Ouiza from the 8th floor who is the best staff the Sheraton could dream of Very helpful, always smiling and taking care of her customers
Stayed in August 2024
-
Reviewed: 28 July 2024
Nad
Algeria1 review9.0“Would definitely love to comeback soon”- • Leisure trip
- • Couple
- • Guest room, 2 Twin/Single Bed(s), Garden view
- • Stayed 2 nights
- • Submitted via mobile
Mainly the location
The location was great overall a very good place for abit of relax
Stayed in July 2024
-
Reviewed: 6 July 2024
Kamalaldin
Qatar1 review1.0“Very very very bad experience”- • Leisure trip
- • Solo traveller
- • Guest room, 1 King, Garden view
- • Stayed 2 nights
- • Submitted via mobile
The staff forced us to paye the room two times , we asked for smoking room they gave non smoking , and the room was flooded by water coming from the sealing plus we send them email as an answer to their email but no body show up and our money is gone , the don’t care about the costumers at alll , first time I see such 5 stars hotel personnel
The hotel Didn’t believe ys that we payed through booking.com though we showed the payement and they forced us to paye again we did then they said it’s a mistake but they didn’t give the money back
Stayed in July 2024
-
Reviewed: 26 June 2024
Youcef
Algeria1 review1.0Very poor- • Leisure trip
- • Couple
- • Guest room, 1 King, Garden view
- • Stayed 1 night
- • Submitted via mobile
I submitted refund request at the reception the day of check out on May 31st, I didn’t receive my money till now. An awful hotel to stay in. Never again
Stayed in May 2024
-
Reviewed: 4 January 2024
Abdurhman
Canada5 reviews1.0“Bad experience”- • Business trip
- • Solo traveller
- • Guest room, 1 King, Garden view
- • Stayed 4 nights
I was disturbed @ 2am for unusual request by the reception. Knocking on my room and calling!!!! I was sleeping and the guy was asking me to pay although I have put 84000 DZD on the balance and told them that I will be the rest before I leave, upon my checkout. Unprofessional in dealing with guests. the way I was treated as if I was going to escape and not pay the remaining balance. And even after I paid the balance all in cash when I checked out, I later found out that my Visa card was charged 70 CAD. I have been trying to sort this out with the administration but nothing happen yet.
Stayed in December 2023
-
Reviewed: 6 September 2023
Zalmei
United Kingdom4 reviews1 helpful vote1.0Very poor- • Leisure trip
- • Family with young children
- • Guest room, 1 King, Garden view
- • Stayed 6 nights
- • Submitted via mobile
Because the booking suppose to be next to my kids room but it wasn’t
Was clean Not good service
Stayed in August 2023
-
Reviewed: 6 June 2023
Khaled
Malta4 reviews9.0Superb- • Business trip
- • Family with young children
- • Guest room, 1 King, Garden view
- • Stayed 2 nights
- • Submitted via mobile
eating and treatment with respect
Stayed in June 2023
-
Reviewed: 28 May 2023
Abeer
Kuwait7 reviews1 helpful vote10Exceptional- • Business trip
- • Couple
- • Guest room, 2 Twin/Single Bed(s), Garden view
- • Stayed 4 nights
- • Submitted via mobile
I like the restaurant and the sea view with pools
Stayed in May 2023
Showing 1 – 25
