Reviews of Hostal Balcon del Cielo
Entrada al Puente San Francisco a mano izquierda y Av. Amazonas - A una cuadra del terminal, 180250 Baños, Ecuador

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Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewWe loved our stay here! The bed was super comfortable, shower was hot, was close to restaurants etc, and the breakfast in the morning was lovely.
Nothing!
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewWe booked two rooms. The Queen Room with the spa bath was quite the surprise. You could tell the room had been recently renovated and it was a great bang for your buck. The spa in the room was great and the view of the river from the spa bath was nice. The room even had USB-C outlets built into the night stand area. They provided 2 robes which were nice to use after being in the spa. The breakfast was a nice addition. The raspberry juice tasted amazing and the eggs and bread were nice. This seemed like a family ran establishment and they were so nice and helpful. They even held our bags for the day as we completed some tasks. I would recommend this place to anyone. They do take credit card, but there is a fee, so be mindful to bring cash if you want some savings. The location is downtown and an easy walk to the bus station. There are many eateries near by.
There is a fee for credit card transactions, but I do understand. There was no elevator but they did take your bags to the rooms.
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewEverything is as in the photos plus great location and nearby restaurants!
Everything was fine!
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewGreat location in downtown. Super clean! Modest breakfast delivered to your floor. Our room had a small view of the mighty river in the STEEP canyon.
Our room was really noisy. Not just the river, but traffic, too. BUT, our friends in a no-view room found it quiet.
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewStaff was very attentive and helpful and gave great restaurant and tour recommendations. Proximity to the bus terminal was a huge bonus as well!
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in January 2025
Verified reviewI upgraded to the third floor rooms, which were spectacular. Breakfast delivered each day. Location opposite from the bus station.
Hotels and guest houses should have a free water filter for refills #plasticfree No tea tea/coffee making facilties.
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 25 January 2025 · Stayed in December 2024
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewGreat view of the bridge. Simple breakfast was very pleasant. Just a few minutes walk from Banos centre. I had a lovely stay here.
Nothing
Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewThe rooms with the view, incredible. Personal was really gentle and the localisation is perfect
Bottle of Water in the room would be great :)
Reviewed: 2 October 2024 · Stayed in October 2024
Verified reviewBreakfast with a view and lovely staff
Nothing
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewReviewed: 21 September 2024 · Stayed in September 2024
Verified reviewThe location was superb with a lovely breakfast served overlooking the river. Very close to the bus station
The property advertised aircon and a coffee shop - they had neither. We had a room with a view that was very noisy with cars going by at night
Reviewed: 17 August 2024 · Stayed in August 2024
Verified reviewGreat location and staff.
Reviewed: 15 August 2024 · Stayed in August 2024
Verified reviewReviewed: 7 August 2024 · Stayed in August 2024
Verified reviewHost was amazing, super helpful. Went above and beyond!
Reviewed: 29 July 2024 · Stayed in July 2024
Verified reviewReviewed: 16 July 2024 · Stayed in July 2024
Verified reviewReviewed: 19 June 2024 · Stayed in May 2024
Verified reviewGreat view 👌