Section of bumpy roads going up but not bad for what it’s worth

EVERYTHING - Comfortable beds with fire place turned on by staff, good steady wifi, beautiful view, the menu wasn’t massive but everything was delicious (let staff know your order and time you’d want to eat), kind and accommodating staff that was easy to contact via WhatsApp or the front desk, great variety of activities you can pick once at the hotel and AMAZING tour guides for certain activities - specifically Gabriel on the Cotopaxi Day Hike he was so incredibly kind and helpful (wear a jacket or poncho, gloves, hat, and hiking shoes + coca mints help - can get dusty and cold so go prepared but there is a store before you go in if you forgot anything)

Stayed in July 2025

Beautful property with an incredible view of Cotopaxi. It felt like a home away from home. Well appointed, clean, comfortable, tastefully designed rooms. Attentive and courteous staff. Lovely onsite restaurant.

Stayed in July 2025

The wooden stove is really cosy but the rooms get cold quite quickly if you dont keep the fire going overnight.

the setting is really beautiful with amazing views of Cotopaxi. The breakfast was amazing and overall the food was very good.

Stayed in April 2025

The staff were a bit hands off during our stay. For example, when sitting in the lounge area, no one ever checked on us to see if we needed anything, or if we wanted the fire lit. We had to seek out staff frequently, which makes you feel like a bit of a nuisance.

Beautiful property with beautiful views. The rooms are lovely and we all loved the ponchos that were supplied for use. We also appreciated having all meals available at the lodge, which were yummy:)

Stayed in April 2025

Wonderful experience, we got to see the Cotopaxi early in the morning and we were able to horse ride in the National Park. The staff was amazing and food was spectacular. The only downside was our horse ride guide, Rafael, who was very disrespectful and inattentive.

Stayed in April 2025

We loved it here! So peaceful and beautiful. The property was cozy and comfortable. The fireplaces in the room were sufficient in staying warm all night. The kitchen staff were super friendly and the food was pretty good. The desk manager oddly didn’t give us a tour of the property even though we watched him do it with every other guest checking in. He also told us there weren’t any kids ponchos but immediately after one of the kitchen ladies brought us one. Not sure why he said that or why he treated us differently? Overall we had a great stay though.

Stayed in March 2025

Reception manager unhelpful and made the stay stressful , needs to be more relaxing in sync with the environment

The rooms are beautiful and cosy with amazing views

Stayed in February 2025

For all meals the food was good but we could have used more food for breakfast. We were in a family room/suite. Each of the two bedrooms were fine but it would've been better to have a larger and more comfortable shared living room. We couldn't really spend time together in the hotel room as a family.

Loved the location and the view. Staff were friendly and helpful. Beds were comfortable and the wood stove kept the room at a comfortable temperature. The dinner and breakfast foods were very good. The rooms were clean and cozy.

Stayed in March 2025

There was no fan in the bathroom, so it got very wet from condensation even with window open. Room got quite cold, there is a fire place that they will light for you but once it burns out you have to stoke yourself. There was no instruction on this so we didn’t feel comfortable doing it ourselves.

Very friendly and accommodating staff. Excursions booked through hotel were well organized. Beautiful countryside and views of volcano (when not cloudy). Raul our guide for the full day Cotopaxi day trip was amazing! He knew all about the ecosystem and wildlife, and was the perfect amount of engaged but also let us have our own experience. Lennon at the front desk was extremely welcoming and helpful, he made our stay very pleasant.

Stayed in February 2025

Shower temp inconsistent

Brand new and exceptionally clean. The restaurant was outstanding

Stayed in February 2025

Stunning lodge at the foot of Cotopaxi volcano. We had the most special stay here - the front desk is very helpful with tours, guides, transfers. The food is exceptionally good - all home made and delicious with excellent service. Hot drinks available all day, which is needed at this altitude. We enjoyed the BBQ and marshmallows around the fire at sunset. There are woodburners in the rooms, hot water bottles in the beds and log fires in the snug areas of the lodge. A totally unique and special experience - the best in our 3 months in Latin America. The volcano climb and tours are highly recommended with their superb, knowledgeable guides.

Stayed in December 2024

Nothing.

Amazing location, spectacular views, lovely design, a wonderful team.

Stayed in November 2024

The food could use a little more flavor. It was quite bland

Lovely place

Stayed in November 2024

Meals were underwhelming. The food was just fine in taste, portions were fairly small, and price was pretty high for Ecuador.

Rooms and location were great and service was solid.

Stayed in November 2024

Our stay was awesome. Location so near to Cotopaxi is extraordinary and the estate is a beauty, they even have a small local on-site hike. Cannot say anything bad about our stay.

Stayed in October 2024

Location, facilities and an amazing staff

Stayed in October 2024

We wished there were more communal activities like s’mores at night. Also, after the rigorous hiking and biking, a hot tub or sauna would be a great addition.

Loved the location and the cozy lodge-like feel to the property. Jessica at the front desk was especially helpful and welcoming!

Stayed in July 2024

Be aware that the north side of Cotopaxi NP is really remote and a bit difficult to reach (some of the roads from Machachi are pretty bad). But once you are there, it is wonderfully peaceful and quiet, and the staff were really helpful in organising the transport and a tour into the park.

Amazing place near the north gate of Cotpaxi NP. The stay here was a real treat, and we felt really spoilt by the wonderful staff (e.g. finding a fire already lit in our room when coming back in the afternoon). Organising the pick-up from Machachi and a tour into the park (with a great guide) worked very smoothly as well. Food was great too. We loved the view on Cotopaxi from the garden (when it sometimes emerged from the clouds).

Stayed in May 2024

Todo!

Espectacular lugar, atencion, comida y un LUJO de staff

Stayed in June 2024

Breakfast was nice, Dinner (trout) was excellent. Room spacious, with fireplace. Close to the park. Bumpy ride from the north, much more easy to reach from west or from the Cotopaxi itself.

Stayed in May 2024

Every time we go to Chilcabamba we remember why we love it that much. The atmosphere, the staff and especially the view, which is exactly as in the picture.

Stayed in April 2024

Nothing

Spectacular & beautiful an amazing experience

Stayed in April 2024

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We stayed for 4 nights and it was just amazing. The Lodge was absolutely beautiful and the staff very nice. Our room was beautiful and cozy. It has a fireplace which was lovely. The ladies in the kitchen were brilliant! The food was excellent. They offer very cool activities.

Stayed in April 2024

Everything, the place, the rooms, the staff, wish I could stay much longer!

Stayed in March 2024