Reviews of Hotel Casa Santa Lucía
Calle las Cantonizadoras 1, 280001 Baños, Ecuador
#1 of 22 B&Bs and Inns in Baños
Guests' ChoiceReview score
Based on 136 hotel reviews
9.5Score breakdown
-
Cleanliness
9.7
-
Comfort
9.6
-
Location
8.8
-
Facilities
9.3
-
Staff
9.9
-
Value for money
9.6
-
Free WiFi
9.9
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 30 August 2025
Jorge
Ecuador16 reviews2 helpful votes10“This place was amazing. I loved it and would definitely recommend it!”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 2 nights
If you pay with card you get charged a bit more. Cash does not have this problem. I could not get cash in the local ATMs so better come with some extra cash :)
Staff was really accommodating and punctual! They helped me a lot with good local recommendations :) The room was awesome and very clean! Breakfast was great!
Stayed in August 2025
-
Reviewed: 7 August 2025
Marcia
United States13 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 3 nights
- • Submitted via mobile
It was a bit far from the center (walking).
Excellent staff, everyone very friendly and helpful. Very nice place and always clean.
Stayed in August 2025
-
Reviewed: 6 August 2025
Kim
Netherlands1 review8.0Very good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The location was a little bit far from the city centre.
We got a free upgrade to a larger room. The staff was very friendly and accomodating.
Stayed in July 2025
-
Reviewed: 16 June 2025
Kristijan
Switzerland30 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Amazing stay in beautiful Baños! The accommodation is in a good location, a few minutes walk from the city center. It is very easy to find and offers secure parking. It is located in a quiet street so you can sleep well. The beds are comfortable, it is very clean, private, with great wifi. The host was extremely friendly and helpful and they really try to make you feel good. If you need anything, they are available 24 hours. I definitely recommend it!
Stayed in June 2025
-
Reviewed: 31 May 2025
Yeoh
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Budget Double Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing, everything was very exceptional! The service and experience was delightful!
My family enjoyed the breakfast and kindness that the staff offered. The cleanliness of the rooms and bathrooms were exceptional as well! They have auch amazing hospitality!
Stayed in May 2025
-
Reviewed: 26 May 2025
Mariana
Spain5 reviews10“Feeling like staying at home”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing to regret.
Cozy design and decoration, walking distance to downtown
Stayed in May 2025
-
Reviewed: 26 May 2025
Elizabeth
United States10 reviews10“Great stay”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
N/A
It was conveniente and the staff were above and beyond
Stayed in May 2025
-
Reviewed: 24 May 2025
Dafydd
New Zealand42 reviews4 helpful votes10“Great stay! Would highly recommend.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 4 nights
- • Submitted via mobile
Such a great place to stay in Banos! Very comfortable beds and room. Lovely breakfast in the morning. Staff were so kind and welcoming. Amazing value.
Stayed in May 2025
-
Reviewed: 27 April 2025
Janet
United States33 reviews4 helpful votes9.0“We felt like we were at home”- • Leisure trip
- • Group
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Not too close to the downtown
Cozy very comfortable and the staff super friendly
Stayed in March 2025
-
Reviewed: 23 April 2025
Vilma
Lithuania19 reviews10Exceptional- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 2 nights
- • Submitted via mobile
Everything was great
Great location, clean room. Staff is very friendly and nice. Definitely recommend
Stayed in April 2025
-
Reviewed: 22 April 2025
Stephen
United States11 reviews10“Great suggestions made by the staff during our stay and excellent service. Very convenient location a little outside of”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Exceptional customer service providing everything we needed during our stay
Stayed in April 2025
-
Reviewed: 4 April 2025
Amichai
Israel23 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 3 nights
- • Submitted via mobile
The hotel was very nice and well kept. The staff was devoted, helpful and with a very good manner Good breakfast
Stayed in March 2025
-
Reviewed: 19 March 2025
Collins
United States3 reviews10“Great place to stay, especially if traveling with kids.”- • Leisure trip
- • Family with young children
- • Superior Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Very friendly and helpful staff. My wife and I stayed here with our three children. The staff welcomed us immediately and helped us get our luggage to our room. They offered to help with getting transportation and activities planned. The hotel is close to down town (10 minute walk that is safe to do even at night) without having to be close to any of the bars or clubs. A perfect place for families traveling with children. Thank you!!!!
Stayed in March 2025
-
Reviewed: 25 February 2025
Katherine
Canada2 reviews10“A place where I felt safe and welcomed ! An amazing experience !”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Everything was perfect !
It was so clean and quiet ! Very cozy place ! The staff were so amazing and friendly and kind!! They even helped us with a birthday cake we needed last minute and they got us one from a local bakery. They really made us feel welcomed and helped us with anything ! Definitely recommend! It’s close to downtown but not too close where you head all the noise. It’s in a perfect area :)
Stayed in February 2025
-
Reviewed: 24 January 2025
Rudy
Czech Republic3 reviews9.0“Nice, clean, friendly staff. Breakfast OK.”- • Leisure trip
- • Group
- • Twin Room
- • Stayed 1 night
This hotel offers a pleasant and comfortable stay with clean and well-maintained rooms. The staff are friendly and approachable, always ready to assist with. While the breakfast is decent and provides the basics to start your day, it could benefit from a bit more variety or creativity. Overall, it's a great option for those looking for a tidy, hospitable place to stay.
Stayed in January 2025
-
Reviewed: 8 January 2025
Kaylee
United States4 reviews10“Quiet, Clean Accommodation with Excellent Staff in Baños”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
The property was on a very quiet street and the whole city was very safe and calm. The staff was very helpful and even did some laundry for us!
Stayed in January 2025
-
Reviewed: 31 December 2024
Gary
Ecuador4 reviews9.0“Highly recommended!”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 3 nights
Suggest providing butter & jam with breakfast - everything else was really good.
breakfast was good overall. Staff are very helpful & friendly. Close to town, easy access, nice & quite in the evenings, Nice comfortable beds. Everything was nice & clean.
Stayed in December 2024
-
Reviewed: 22 December 2024
Eliza
Australia15 reviews10Exceptional- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
Staff were amazing and really helpful. The breakfast was delicious. There are some small shops where you can buy water/snacks just down the road. It’s about a 15-20min walk into the centre of town.
Stayed in December 2024
-
Reviewed: 22 December 2024
Ged
United Kingdom26 reviews1 helpful vote9.0“Lovely place to stay in Baños”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 4 nights
- • Submitted via mobile
No issues
Nice room, excellent staff
Stayed in December 2024
-
Reviewed: 20 December 2024
John
Germany11 reviews3 helpful votes10Exceptional- • Leisure trip
- • People with friends
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
The service, the location, the room, the friendliness of the staff, the directions given to us, and the facilities. The breakfast and the parking. I don’t understand why the people who rated it a 1 want to harm a family that works hard to promote tourism in Ecuador. It’s a great place to stay, and I recommend it to everyone.
Stayed in December 2024
-
Reviewed: 18 December 2024
Klara
United States1 review10Exceptional- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Very kind staff, great facilities, yummy breakfast, and serene location
Stayed in December 2024
-
Reviewed: 10 December 2024
Ryan
United States2 reviews10“Best customer service hotel. Property is new and clean.”- • Leisure trip
- • Solo traveller
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
Everything was great
Best customer service I've received at a hotel in ecuador hands down after over more than 20 years here.
Stayed in December 2024
-
Reviewed: 10 December 2024
Nikola
France4 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 2 nights
The staff was incredible. In my 2 months traveling this was so far the best staff. Thank you.
Stayed in December 2024
-
Reviewed: 10 November 2024
Marian
Romania261 reviews14 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
We liked everything! The hotel is very clean and comfortable. Close to city center, bus terminal, restaurants etc. They provide hot water all the time. Breakfast is fresh and tasty. And the staff is amazing, they do everything to feel you at home. Also they give all the informations about tours and activities you can do in the area. We can't wait to come back!
Stayed in November 2024
