There is non- covered window on the celling and above the regular windows, so in the morning the sunlight penetrates to the room even if the curtains are closed.

The room is very big. The hotel has a collection of amazing decorative things everywhere, the personnel was very helpful. The room has two balconies with beautiful view.

Stayed in October 2024

Very clean, charming, very quiet at night

Stayed in July 2024

There was alot of street light in our room during the night

Clean & cozy

Stayed in June 2024

Bathroom lighting was dated and the door squeaky. That's about it for complaints.

The staff made all the difference in taking the stay from good to great. They were friendly, accommodating, professional, and willing to help however necessary. The breakfast was also excellent, with plenty of food and good table service. The rooms were clean and comfortable.

Stayed in April 2024

location ok but very noisy due to bar, park, different venues, creating traffic , music noise

breakfast good room good location ok but ,, see below,,,

Stayed in March 2024

that the spa isn't open during week days

The grounds were gorgeous, making good use of a relatively small space. The rooms were very spacious. It was also a great location to explore all of Banos. Easy parking for excursions.

Stayed in December 2023

On weekdays the noise from the neighbouring school was significant in the mornings.

Friendly staff, delicious and large breakfast

Stayed in November 2023

Personal was very friendly and helpful. The Breakfast was very tasty. Room was clean.

Stayed in November 2023

My room was roomy, but it had a couple of weird areas where rooms above you could look down into your room from above.

The staff was very attentive and friendly. The location was great, within walking distance to the plaza, restaurants and stores. I was happy they had laundry service so I was able to have my clothes laundered right before I returned home. The breakfast was more than enough. I was pleased to have a small pot of coffee and not have to wait for refills.

Stayed in October 2023

Very nice and big room, with balcony. Hotel is at a great spot in the centre. Loved the breakfast.

Stayed in September 2023

Nothing

This hotel is located in the best place in Banos. At the end of a street right up against the beautiful cliffs which bodes the town. It only 3 blocks up is the lovely garden square. There is a laundry facility a block up, the Blah Blah cafes serves excellent food at reasonable prices. If you turn right there, there is an excellent massage place that does traditional Chinese massage and reflexology.

Stayed in September 2023

Nice hotel in central Banos. We only stayed for one evening but it was a comfortable stay and we had no issues at all.

Stayed in June 2023

Bad shower water pressure

The room overall was great, location was great and quiet, and the wifi was good.

Stayed in July 2023

Thin walls

Location Breakfast

Stayed in August 2023

Everything was perfect

Excelente, great stuff :)

Stayed in August 2023

The WiFi wasn't very strong but we were only staying one night so it was fine

The rooms, the view, the decorations, the breakfast and the location

Stayed in August 2023

The sky light above the bed (room was very bright in the morning). The lack of air-conditioning. A skylight in the bathroom combined with a window of another room

The reception/breakfast/ concierge person was amazing!!! The location is greta, Breakfast is very good and it's a beautiful hotel. Our room was spacious with a nice balcony.

Stayed in July 2023

Everything was great!

The breakfasts were delicious and the breakfast room was lush with tropical vegetation inside and out the windows. The location was great.... almost everything we wanted we could walk to except one of the thermal baths we wanted to visit.

Stayed in July 2023

Very good breakfast. Bed and bathroom were OK but nothing special. The staff is extremely friendly and helpful. Good location with restaurants and tour operators within a few minutes walk

Stayed in July 2023

Spa was not on during the week, but they offered to turn it on for us.

Grear experience. Beautiful rooms, friendly staff, perfect location, great value.

Stayed in July 2023

Woke up to a hummingbird outside my window…priceless! ❤️

Stayed in July 2023

Some noise at night from dogs, common in Ecuador.

Great location, very easy to walk to town so good for cafes & restaurants but away from late night bars so not too noisy to affect sleep. Easy to park outside, comfortable rooms.

Stayed in July 2023

The balcony was great! The architecture was fun. The garden was beautiful. It was easy to get anywhere.

Stayed in July 2023

Only negative was the anti semitic sign in the adjacent restaurant.

Suzy and staff were very friendly and accommodating. Great spa area. We loved the manicure, pedicures, sauna, etc.

Stayed in July 2023