Reviews of Hostal La Casa Amarilla City 2 stars

The location is good, a few minutes walk from the bus station, the square and shops/restaurants. The rooftop was okay.

My room was very small and faced just a brick wall and a car park. On one of the two days I was there there was no hot water in the shower. There was no daily cleaning so towels stay damp from day to day. When I arrived I paid cash as they charge 5% for card payments. The guy still owed me 7 dollars in change, which he said he'd give me later. I asked him twice for the money and he said 'I am going for change now '.. I still didn't get my money, until I'm leaving the hotel and then he gives me 5 dollars. I can't be bothered to argue with him. Breakfast is good but doesn't start till 8, so you miss it if you go on a trip or have an early bus. If you have a choice stay somewhere else. And it rained constantly, but I can't blame that on the hotel.

Awesome host, super helpful, clean room near the center of the city.

Great location in Banos close to the center. Comfortable room and very good breakfast. The hosts were friendly and provided recommendations about activities around town.

The 7 is because of great staff, I'd give it a 5 otherwise. They gave us great advice on our travel plans and what to see in the area - if you have currency from your home country, the man who runs the place collects this and will be very happy to add your country to his collection.

Bed wasn't very comfortable. The building felt old. The views from the roof are all of run-down buildings or half completed construction (no fault of theirs). It is always raining in the area, and the floors are very slippery when wet.

The family hosting is wonderful, all of them very nice. It felt like home. They helped me to organise my trips. Central location, close to main attractions and public transport. Excellent breakfast included. Good value for money. I definitely would repeat.

The facilities could be improved.

In town, quirky hotel & wonderful helpful owner

No window in room and the bathroom was a little dirty.

Saul and his family went above and beyond to provide us with an excellent service. The room was clean and we felt like being an extended family. We sincerely recommend this hostel and will certainly return if we ever come back to Banos.

This is a hotel owned by a family. It is a wife and husband with 2 children and they are all so kind and welcoming. The husband does more of the tour guides while the wife will be at the hotel. They offer breakfast which is really nice. Is on the top floor and once you are ready for breakfast they will cook it for you. It was egg, fruit, bread, jam, butter, and coffee/tea. They have a laundry which the wife will do for you for about $5 USD for an average size load and can increase based on your load size. We rented bikes with them for about $10 USD per person so we can see some waterfalls and that was really nice. The husband can guide you through the waterfalls for an extra fee or if you want to go on your own he will show you what route to take. This hotel is not located right on the busy area but the busy area is about a 5 minute walk. The room was really nice and a good size.

Decent hostel close to the centre of Banos. Very friendly owners. Good breakfast. Good shower.

Double bed was very small and squeaked with every move.

I liked my first night and booked some more nights that I had to cancel. The owner, a very nice man, was not supportive of his own rule for quiet time after 10 pm. A group of 4 girls were being very noisy and talking loudly in the room next to me. I asked them to be a little mindful but they didn't care. Unfortunately by 11 pm I asked the owner to speak to them and he didn't want to! He eventually did, yet stood by and watched them shout at me and call me names when I asked them to simply follow the owners own rules. He asked me to move rooms. Eventually the girls changed and were openly laughing, noisy and just unpleasant about it. I felt so uncomfortable. I left the next morning as the owner hadn't supported me in any way and I felt very upset and anxious at such a harsh out numbered attack. I didn't feel safe and was concerned I was going to run into them again.

Owners lack of support caused me a lot of mistrust and anxiety. His booking ad states very clearly, 10 pm onwards are silence hours , which is why I chose the place.

Great value and exceptional breakfast.

Uncomfortable bed.

The history was great! He really made it feel like home.

Owner was very friendly and helpful

Exceptionally nice owners who are helpful and friendly. Good location, walking distance to anywhere. Hot water! Adorable poodle (Max!) Everything you need.

There were no giraffes.

Staff was super friendly, recommended attractions, offered tours and gave me advice about the area. The breakfast was beautiful, cosy environment and local goods. Would definitely recommend for the value! The view from my (single) room was stunning and the location is ideal for a short walk to the centre with plenty of shops, cafes and restaurants around.

Nothing, everything was exactly as I expected and needed

I loved this Hostal. The family who runs it is amazing and makes you feel like home. The rooms are very comfortable and you can easily organize tours directly with them. It is very close to the center of banos but the location is nice and quiet. It has a beautiful rooftop to hang out with a nice view to the mountains. I would definitely recommend staying here.

We didn't sleep well. Bedding to be improved.

Super nice people managing the property and ease of access to everything in Baños!

Saul was amazing! He was very helpful in getting us all organized. Breakfast was very good with fresh coffee and a nice rooftop to eat at. The location was very good as well being only a few blocks from the center of town. The hostel is set back from the main road so it is quiet. We enjoyed the artwork and plants. It was a great stay! Thank you!

The beds were a bit hard for our liking but the rooms had great storage.