Reviews of Mateospaxi
Via al chaupi, pasando mecanica suares , a la derecha segunda calle casa esquinera de ladrillo Panamericna sur, sector puente jambeli, Barrio Anita Lucia, 171112 Machachi, Ecuador
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was very good The views were great The staff was excellent The doggos were lovely The space itself was very interesting
I don't think there was any kind of heating and it was quite cold The shower was a bit narrow
Thank you for your comment; To clarify, the room you booked is the cheapest. Also, nowhere in the advertisement does it say that the room has heating. Also, since we're located high up at 3,200 meters, it's quite cold. You could have opted for another room type we have. Regarding the shower, this is the first time there's been a complaint about this issue. The shower is comfortable; it's not a fault that your physical condition doesn't make you feel comfortable taking a shower. We have several room options; it's best to check all the options for another time. Also, you arrived very late, too late, and we took our time to help you with your car. How sad to hear your comment. Best regards.
Thank you for your comment; To clarify, the room you booked is the cheapest. Also, nowhere in the advertisement does it say that the room has heating. Also, since we're located high up at 3,200 meters, it's quite cold. You could have opted… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewSurrounded my mountains, a super cute and very scenic property. The owners are so very friendly and helpful!
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified review.
Bad reception, not adapted for a stay with kids. Not prepared for our group even though all details in the booking. During reception unfriendly comments. Do not understand that small kids can be afraid of their dogs.
Thank you for your comment and rating. Please clarify: 1. We always welcome all our guests with a warm welcome; we make them feel at home. 2. The property is open to children of all ages at the time of booking. 3. Your rooms were ready even though you booked the day of your arrival. Likewise, the rooms you reserved had shared bathrooms; therefore, you would be sharing the bathroom with other guests. I informed you at mateospaxi upon your arrival. 4. When you checked into your rooms, I told you that your rooms had shared bathrooms and that you would be sharing with some friends who were already staying. I told you that you should be quiet, not for you, but for the children, as they were resting after their long day in the mountains. You took this comment to heart and were upset. I told you we have other private, more comfortable rooms and you could change your reservation. However, your comment was not pleasant at all, and I prefer not to emphasize what you mentioned here. 5. I put myself in the role of a father; taking care of a child requires a lot, as does raising one, because I am also a father, but we're talking about eight children. I don't blame them for their upbringing and behavior, but all the guests staying at Mateospaxi had good experiences with our dogs, especially Kaiser, who is adorable and very calm. However, the way your children acted toward him wasn't to your liking, and I apologize if you were upset. 6. Despite offering you other room options, you didn't accept any of them. You preferred to cancel the reservation, and I accepted it free of charge. In the end, you treated us in a manner that wasn't right, threatening to file a complaint, leaving me disappointed and sad. Here at Mateospaxi, several Booking.com guests were present and witnessed the event and were able to explain why we allowed ourselves to be treated in such a humiliating manner. However, our way of treating our guests is with the utmost care and respect, despite the existence of people like you. Therefore, everything mentioned in this comment is true, and I can confirm it. You can check our reviews, and the comments speak for themselves. Note: Before making a reservation, please double-check the room type and features. Regards Franklin
Thank you for your comment and rating. Please clarify: 1. We always welcome all our guests with a warm welcome; we make them feel at home. 2. The property is open to children of all ages at the time of booking. 3. Your rooms were ready even… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe owner was very welcoming kind and bubbly. She took great care of us and we really enjoyed spending time with her and the wonderful dogs. She also told us a lot about Cotopaxi and not only how to spend the time there but also how to prepare for the day. We look forward to returning Sunday and spending more time with her.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewLoved my stay here. It's a peaceful spot with beautiful mountain views — not Cotopaxi itself, but plenty of stunning scenery all around. The guesthouse has a great vibe that matches the calm surroundings. Also a perfect base to explore many nice places nearby. Highly recommend if you want to slow down and take it all in.
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewFit with the pictures. Very nice atmosphere with a lovely landlady !
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewExcellent service, great food, loved the four dogs 🐶.
Nothing
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThis was such a unique and beautiful place to stay. There were stunning views throughout the property. The lodging was very comfy and I felt very safe as a solo traveler. The couple who ran it were very friendly and welcoming. Also, the dogs who live on the property are SO cuddly and sweet and they really helped with missing my pup from home!
The water was a bit chilly, but I learned a key tip- in Ecuador, you have to only rotate the faucet 1/4 of the way to get the hottest water!
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewAracely welcomed us with open arms. She made us feel at home from the moment we met. We had a great time and wonderful memories. There are adorable dogs too. The room is comfy and had just what we needed considering the fact that we were in the countryside. Aracely offers breakfast and dinner. So no need to look for restaurants around. Beautiful views over the mountain from the guesthouse.
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewWe loved everything about the property. It felt secluded but it was the perfect place to stay to access Cotopaxi. Aracely is an amazing host, she is so kind and helpful and makes you feel welcome from the minute you arrive. She helped us arrange a tour to the Cotopaxi refuge. Meals can be provided on site for a small fee and at your convenience. If you love dogs, this is the place for you!! There are four beautiful dogs at the property and we loved all of them.
Nothing
Reviewed: 18 March 2025 · Stayed in March 2025
Verified reviewGreat hostel in a beautiful location. Easy access to cotopaxi and other activities. Fantastic host with some lovely dogs as well.
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewSuper kind host, comfortable amenities (having a kitchen to cook in was awesome!), super close to Cotopaxi with affordable tour package rates. thank you!!
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewThe host was exceptionally friendly and helpful. The owners take obvious pride in what they are building. The common areas and kitchen are large, clean and welcoming. The personalized breakfast was excellent.
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewVery comfortable room with the coziest blankets and a wonderful host. Felt right at home.
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewAra is a wonderful host, friendly and helpful. The facilities are nice, lots of space and a very friendly dog.
The only thing that was disappointing was not having much hot water and the breakfast was just ok.
Reviewed: 8 January 2025 · Stayed in January 2025
Verified reviewWe had a really nice stay here and Aracely was the most amazing welcoming host. The facilities are great too. We did the Cotopaxi hike to the refuge which was booked through Aracely and it was fantastic and great value for money
Nothing
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewAmazing service
Location
Reviewed: 18 December 2024 · Stayed in December 2024
Verified reviewReviewed: 7 December 2024 · Stayed in December 2024
Verified reviewVery reasonable price, Welcoming host, Cozy place & warm blanket!
None!
Reviewed: 26 November 2024 · Stayed in November 2024
Verified reviewReviewed: 31 October 2024 · Stayed in October 2024
Verified reviewLovely stay at Mateospaxi! The owner was super lovely and helpful with any queries/ questions. The sunsets and view from the location was unreal!
Very lovely kind helpful staff