Reviews of Napolitano Apart Hotel 3 stars
Av. Oriente 470 , EC180250 Baños, Ecuador
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Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewBeautiful property in an excellent location - a few minutes' walk from historic center town square. Excellent communication prior to arrival and during stay. Very nice, caring owners/staff. Good breakfast prepared to order. Clean room with comfortable bed.
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Thank you for your positive feedback
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewThey had construction going on from 8a-4pm without letting the guests know. couldnt sleep past 730am.
Hello Thank you for your feedback. We're sorry there was some noise on your last day of your stay due to the torrential rain in the city. We had some last-minute issues with the roof, so we tried to fix it as soon as possible to avoid causing too much disruption. Also, my coworker told you about these minor issues, and we're sorry we didn't explain ourselves properly. Greetings Tomas
Hello Thank you for your feedback. We're sorry there was some noise on your last day of your stay due to the torrential rain in the city. We had some last-minute issues with the roof, so we tried to fix it as soon as possible to avoid causi… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in March 2025
Verified reviewReviewed: 18 October 2024 · Stayed in October 2024
Verified reviewPerfect..I’ll be back next year…Must be the best in Banos….Should be 11 out of 10.
Reviewed: 2 July 2024 · Stayed in April 2024
Verified reviewI like the breakfast, the hospitality of the host, the cleanliness. The bed was very confort, the TV was ok. The bedside lamp was difficult to turn on. But everything else was OK
I didn't like the noise in the morning because my bedroom was next to the kitchen
Reviewed: 7 May 2024 · Stayed in April 2024
Verified reviewReviewed: 29 December 2023 · Stayed in December 2023
Verified reviewAmazing staff!! The staff are all really nice and friendly, will help with anything, and will even arrange a massage if you would like. Great breakfast, and the room is spacious and nice. Overall, I loved the stay and will highly recommend it.
Reviewed: 24 August 2023 · Stayed in August 2023
Verified reviewGood location, very nice, helpful and friendly staff. Good breakfast.
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Reviewed: 21 July 2023 · Stayed in July 2023
Verified reviewService is very good. Very helpfunctie staf. Tidy, good location. Comfortable rooms.
Reviewed: 29 May 2023 · Stayed in May 2023
Verified reviewReviewed: 18 May 2023 · Stayed in May 2023
Verified reviewWorking staff
Price it's too expensive compared to the services
Reviewed: 28 February 2023 · Stayed in February 2023
Verified reviewThe staff was very helpful and accommodating! The breakfast was amazing! Nice grounds and sitting area outside! we would stay there again!!
Reviewed: 27 February 2023 · Stayed in February 2023
Verified reviewwonderful staff. wonderful breakfast. secure property. gave us a better room. very helpful.
sorry, but I didn’t know that the pool n jacuzzi were basically unusable. but, hey, in the twin of thermal hot springs, so no big deal.