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Reviews of Hotel Reina Isabel 4 stars

AV. AMAZONAS N23-44 Y VEINTIMILLA, 170150 Quito, Ecuador

#49 of 163 hotels in Quito

Guests' Choice

Review score

Based on 301 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    8.6

  • Facilities

    9.1

  • Staff

    9.2

  • Value for money

    9.1

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 21 August 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Double Suite
    • Stayed 4 nights
    • Submitted via mobile

    I liked the breakfast, gym and comfortable bed + an option to regulate the room temperature to warmer temperatures. Downside was that somewhere nearby car alarm went on many times during the night. I know hotel can't do nothing about it. So generally very happy with my stay!

    Stayed in August 2025

  • Reviewed: 24 July 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    1. There was no kettle or fridge in the room. 2. There are barely any plug sockets (had to charge my phone by the door).

    1. The room was very spacious 2. The gym is well equipped, and they kindly opened it before 'opening hours' for me (jet lag :,) ) 3. The breakfast has a fairly good selection.

    Stayed in July 2025

  • Reviewed: 8 July 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Clean and centrical

    Stayed in July 2025

  • Reviewed: 4 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Twin Suite
    • Stayed 1 night
    • Submitted via mobile

    Space and comfortable

    Stayed in July 2025

  • Reviewed: 29 June 2025

    10
    This is a great place to spend the night in Quito.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    It was beautiful!!! Lots of space, huge bathroom comfy beds. and breakfast was included. Very good price!!!

    Stayed in June 2025

  • Reviewed: 28 June 2025

    8.0
    Great stay in Quito close to shops, sights and parks
    • Leisure trip
    • Couple
    • Deluxe Double Suite
    • Stayed 1 night
    • Submitted via mobile

    The room temperature was cold. Not sure if the AC was working properly.

    The room was spacious and the king size bed was very comfortable. The staff were very helpful and spoke English very well. They even had bikes we could use for free!

    Stayed in June 2025

  • Reviewed: 24 June 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Suite
    • Stayed 10 nights
    • Submitted via mobile

    The location with lots of shops and restaurants, firm bed, freshly squeezed orange juice for breakfast, friendly staff, especially Jarman who speaks perfect English and is willing to do everything to accommodate you.

    Stayed in June 2025

  • Reviewed: 16 June 2025

    10
    Wonderful place to stay it you’re in Quito. Very safe area and lots of restaurants around.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Everything was absolutely perfect. All staff were very friendly and helpful. They even upgraded my room! I really enjoyed the gym. Had everything I needed. Would for sure stay here again. Thank you!

    Stayed in June 2025

  • Reviewed: 14 June 2025

    9.0
    The Reina Isabel is a very nice hotel in a great location.
    • Leisure trip
    • Couple
    • Deluxe Double Suite
    • Stayed 6 nights

    We choose this hotel for its location and that it had a bar and restaurant. Our first night there we decided to eat at the hotel restaurant. We ordered a couple of drinks that were fine. We ordered an appetizer which was okay but it didn't include what was on the menu. Then we ordered a filet mignon which was literally inedible. The manager who spoke some English finally agreed and offered us anything else on the menu and didn't charge us for the main entre. We had a chicken cutlet parm which was okay. So not a good start. We dared not try anything else so we can't say if anything else on the menu was good or bad. It's a beautiful dining room Complementary breakfast was included with our stay which we took advantage of every morning. Eggs hard boiled and scrambled every day with cold cuts and some kind of bolon and wonderful bread, fruit, tiny croissants. So, pretty good . But I like my coffee hot which I could not get either from the very nice coffee machine that made wonderful espresso nor the carafe, it was just warm. The eggs were also just warm at best. If that doesn't bother you than you will be happy with the breakfast provided.

    We wanted a hotel in between the Historic District and La Carolina so it was perfectly located. The room was kept clean and comfortable with maid service every day. It had a very comfortable King bed and a big screen smart TV. It also had a sitting room with a table and nice chairs. It had a great shower with an overhead and hand held shower wand which is rare.

    Stayed in June 2025

  • Reviewed: 12 June 2025

    9.0
    Great place for your Quito stay
    • Leisure trip
    • Solo traveller
    • Deluxe Double Suite
    • Stayed 2 nights
    • Submitted via mobile

    -

    Great hotel in a good location. Nice, large room. Helpful staff that gave fantastic restaurant recommendations in the area. Excellent value for money.

    Stayed in June 2025

  • Reviewed: 10 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very clean and central location. Staff was very attentive and welcoming.

    Stayed in June 2025

  • Reviewed: 30 May 2025

    10
    Recomended
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    All

    Everything

    Stayed in May 2025

  • Reviewed: 22 May 2025

    9.0
    Good
    • Business trip
    • People with friends
    • Premier Suite
    • Stayed 2 nights
    • Submitted via mobile

    Room is very good, good location

    Stayed in May 2025

  • Reviewed: 19 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Premier Suite
    • Stayed 4 nights
    • Submitted via mobile

    Excellent choice

    Stayed in May 2025

  • Reviewed: 28 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Suite
    • Stayed 2 nights
    • Submitted via mobile

    Good clean hotel with comfortable beds. Friendly and helpful staff. Good breakfast. 2 to 3km away from the old city.

    Stayed in April 2025

  • Reviewed: 20 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Suite
    • Stayed 4 nights
    • Submitted via mobile

    Friendly staff. Clean and comfortable hotel.

    Stayed in April 2025

  • Reviewed: 8 April 2025

    9.0
    Great place- great price!
    • Leisure trip
    • People with friends
    • Deluxe Double Suite
    • Stayed 5 nights
    • Submitted via mobile

    Beautiful well kept hotel. Close to everything. No night life nearby- need a taxi to get to the many wonderful restaurants in Quito. Very good breakfast, safe comfortable and secure hotel. Excellent staff- always helpful for every need.

    Stayed in April 2025

  • Reviewed: 3 April 2025

    8.0
    Good stay
    • Leisure trip
    • Couple
    • Deluxe Double Suite
    • Stayed 4 nights
    • Submitted via mobile

    The room size was amazing including the bathroom. The room was clean and the cleaners were very nice. The food at the restaurant was good. We tried on separate occasions to book a massage though and the reception never got back to us so if you want a massage, maybe book somewhere else. Oh and this room had an amazing tv

    Stayed in April 2025

  • Reviewed: 31 March 2025

    10
    Best hotel in my travels...
    • Leisure trip
    • Solo traveller
    • Premier Double Loft
    • Stayed 2 nights
    • Submitted via mobile

    Excellent hotel, huge rooms, high quality furnishings, very comfortable king size beds, friendly staff, best breakfast I had in my travels through South America.

    Stayed in March 2025

  • Reviewed: 26 March 2025

    10
    Enjoyed it, would stay again next time I’m in Quito
    • Leisure trip
    • Solo traveller
    • Premier Double Loft
    • Stayed 1 night
    • Submitted via mobile

    WiFi was slow

    Friendly staff, good size room, really good shower, breakfast was nice.

    Stayed in March 2025

  • Reviewed: 25 March 2025

    9.0
    Great experience.
    • Leisure trip
    • Couple
    • Deluxe Double Suite
    • Stayed 4 nights

    Nothing in particular.

    Location was good, well connected with public transportation facilities. The staff in the hotel was extraordinary nice, polite and helpful. The hotel is spacious and offers plenty of additional space like lobbies, restaurants, conference facilities, gym,... The breakfast was good, I especially liked a lots of fresh fruits, and fresh squeezed juice...

    Stayed in March 2025

  • Reviewed: 17 March 2025

    8.0
    Good Hotel in Quito but watch out for TV repairman
    • Leisure trip
    • Family with young children
    • Deluxe Double Suite
    • Stayed 4 nights

    In one of our 3 rooms, a glasses case with jewelry inside went missing after a TV technician left the room. We alerted the hotel and they said they trusted all their TV technicians. There are no cameras in the rooms, so not able to catch the man, unfortunately.

    Large rooms with comfortable beds and baths. Great breakfast. Good attention to needs.

    Stayed in March 2025

  • Reviewed: 23 February 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Suite
    • Stayed 1 night
    • Submitted via mobile

    The staff was amazing, the best part was our room, like a dream, the breakfast was ridiculously tasty and delicious. What a nice Hotel...

    Stayed in February 2025

  • Reviewed: 22 February 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Suite
    • Stayed 1 night

    I didn't stay long enough to experience anything "bad".

    I only stayed for one night and wished I had stayed longer. The hotel is HUGE, beautiful and modern. The staff was great. We had an early flight and they prepared breakfast to go, which was very helpful. The hotel is about 45 mins to 1 hour away from the airport.

    Stayed in February 2025

Showing 1 – 25

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