8.9

Reviews of Hotel Reina Isabel 4 stars

AV. AMAZONAS N23-44 Y VEINTIMILLA, 170150 Quito, Ecuador

  • Wei

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review
  • Pablo

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review
  • Juan

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review
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  • Andra

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    I liked the breakfast, gym and comfortable bed + an option to regulate the room temperature to warmer temperatures. Downside was that somewhere nearby car alarm went on many times during the night. I know hotel can't do nothing about it. So generally very happy with my stay!

  • Andreas

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review
  • Natallia

    Reviewed: 7 August 2025 · Stayed in July 2025

    Verified review
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  • German

    Reviewed: 26 July 2025 · Stayed in July 2025

    Verified review
  • Rebecca

    Reviewed: 24 July 2025 · Stayed in July 2025

    Verified review

    1. The room was very spacious 2. The gym is well equipped, and they kindly opened it before 'opening hours' for me (jet lag :,) ) 3. The breakfast has a fairly good selection.

    1. There was no kettle or fridge in the room. 2. There are barely any plug sockets (had to charge my phone by the door).

    Property response:

    Dear Ms. Rebecca, Thank you for taking the time to share your experience with us. We are delighted to hear that you found your room spacious and appreciated the early access to the gym, as well as the breakfast selection. Your feedback is invaluable, and we will certainly consider your comments regarding the amenities in the room and the availability of plug sockets to enhance our guests' comfort. We strive to provide a pleasant stay for all our guests, and we hope to have the opportunity to welcome you back in the future for an even better experience.

    Dear Ms. Rebecca, Thank you for taking the time to share your experience with us. We are delighted to hear that you found your room spacious and appreciated the early access to the gym, as well as the breakfast selection. Your feedback is … Show more

    Hotel Reina Isabel
    25 July 2025
  • Govea

    Reviewed: 14 July 2025 · Stayed in July 2025

    Verified review
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  • Miranda

    Reviewed: 8 July 2025 · Stayed in July 2025

    Verified review

    Clean and centrical

    Property response:

    Dear. Miranda Thank you for your visit and comment. Best Regards, Reina Isabel Hotel

    Hotel Reina Isabel
    8 July 2025
  • Mekini

    Reviewed: 5 July 2025 · Stayed in April 2025

    Verified review
  • Mekini

    Reviewed: 5 July 2025 · Stayed in June 2025

    Verified review
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  • Coronel

    Reviewed: 4 July 2025 · Stayed in July 2025

    Verified review

    Space and comfortable

    Property response:

    Dear Mr. Colonel, Thank you very much for your kind review. We are delighted to hear that you found our accommodations spacious and comfortable. Your feedback is invaluable to us, and we strive to provide an exceptional experience for all our guests. We look forward to welcoming you back in the future, and we hope to exceed your expectations during your next stay. Thank you once again for choosing us. Reina Isabel Hotel

    Dear Mr. Colonel, Thank you very much for your kind review. We are delighted to hear that you found our accommodations spacious and comfortable. Your feedback is invaluable to us, and we strive to provide an exceptional experience for all o… Show more

    Hotel Reina Isabel
    7 July 2025
  • 7.0 Good
    Anonymous

    Reviewed: 1 July 2025 · Stayed in June 2025

    Verified review

    Great room service. Came very quickly and tasted delicious. Also was booked five minutes before areival and was given a room straight away.

    Just slightly lacking interior design in the bedrooms. The downstairs was fantastic and swish. But wasn’t carried through to the bedrooms/suites.

    Property response:

    Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our room service and that it met your expectations with promptness and quality. It is also wonderful to know that your check-in process was smooth and efficient. We appreciate your feedback regarding the interior design of the bedrooms, and we will certainly take this into consideration as we continue to enhance our offerings. Your insights are invaluable to us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Hotel Reina Isabel

    Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our room service and that it met your expectations with promptness and quality. It is also wonderful to know that your check-in p… Show more

    Hotel Reina Isabel
    1 July 2025
  • Michelle

    Reviewed: 29 June 2025 · Stayed in June 2025

    Verified review

    It was beautiful!!! Lots of space, huge bathroom comfy beds. and breakfast was included. Very good price!!!

    Nothing!

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  • Janelle

    Reviewed: 28 June 2025 · Stayed in June 2025

    Verified review

    The room was spacious and the king size bed was very comfortable. The staff were very helpful and spoke English very well. They even had bikes we could use for free!

    The room temperature was cold. Not sure if the AC was working properly.

  • Ivana

    Reviewed: 24 June 2025 · Stayed in June 2025

    Verified review

    The location with lots of shops and restaurants, firm bed, freshly squeezed orange juice for breakfast, friendly staff, especially Jarman who speaks perfect English and is willing to do everything to accommodate you.

  • Ellen

    Reviewed: 16 June 2025 · Stayed in June 2025

    Verified review

    Everything was absolutely perfect. All staff were very friendly and helpful. They even upgraded my room! I really enjoyed the gym. Had everything I needed. Would for sure stay here again. Thank you!

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  • Christopher

    Reviewed: 14 June 2025 · Stayed in June 2025

    Verified review

    We wanted a hotel in between the Historic District and La Carolina so it was perfectly located. The room was kept clean and comfortable with maid service every day. It had a very comfortable King bed and a big screen smart TV. It also had a sitting room with a table and nice chairs. It had a great shower with an overhead and hand held shower wand which is rare.

    We choose this hotel for its location and that it had a bar and restaurant. Our first night there we decided to eat at the hotel restaurant. We ordered a couple of drinks that were fine. We ordered an appetizer which was okay but it didn't include what was on the menu. Then we ordered a filet mignon which was literally inedible. The manager who spoke some English finally agreed and offered us anything else on the menu and didn't charge us for the main entre. We had a chicken cutlet parm which was okay. So not a good start. We dared not try anything else so we can't say if anything else on the menu was good or bad. It's a beautiful dining room Complementary breakfast was included with our stay which we took advantage of every morning. Eggs hard boiled and scrambled every day with cold cuts and some kind of bolon and wonderful bread, fruit, tiny croissants. So, pretty good . But I like my coffee hot which I could not get either from the very nice coffee machine that made wonderful espresso nor the carafe, it was just warm. The eggs were also just warm at best. If that doesn't bother you than you will be happy with the breakfast provided.

  • Toby

    Reviewed: 12 June 2025 · Stayed in June 2025

    Verified review

    Great hotel in a good location. Nice, large room. Helpful staff that gave fantastic restaurant recommendations in the area. Excellent value for money.

    -

  • Michelle

    Reviewed: 10 June 2025 · Stayed in June 2025

    Verified review

    Very clean and central location. Staff was very attentive and welcoming.

    Property response:

    Dear. Michelle Thanks for your visit and comment, we are glad you enjoyed your stay with us. We hope you are coming back soon! Best Regards, Reina Isabel Hotel

    Hotel Reina Isabel
    16 June 2025
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  • Esteban

    Reviewed: 7 June 2025 · Stayed in June 2025

    Verified review

    Connected rooms

    Unfortunately, our stay was quite disappointing. The room was incredibly noisy, making it hard to relax. The shower was also a major issue - the water regulator didn't work properly, leaving us with a choice between scalding hot or freezing cold water. The beds were quite uncomfortable, with pillows that were a real letdown. To top it off, the breakfast was very poor. Not a great experience overall.

    Property response:

    We appreciate your visit and comment. We apologize for the inconvenience you may have experienced with the noise. Unfortunately, we had a group of players who disturbed the peace. However, we tried to change their rooms to offer quieter rooms, but you decided to stay in the same rooms. We immediately inspected the shower and will take corrective measures as soon as possible. For us always is a pleasure to serve you. Best Regards, Reina Isabel Hotel

    We appreciate your visit and comment. We apologize for the inconvenience you may have experienced with the noise. Unfortunately, we had a group of players who disturbed the peace. However, we tried to change their rooms to offer quieter roo… Show more

    Hotel Reina Isabel
    9 June 2025
  • Sergio

    Reviewed: 31 May 2025 · Stayed in May 2025

    Verified review
  • Dennis

    Reviewed: 30 May 2025 · Stayed in May 2025

    Verified review

    Everything

    All

    Property response:

    Dear. Dennis Thanks for your visit we are glad you anjoyed your stay with us, Best Regards, Reina Isabel Hotel

    Hotel Reina Isabel
    3 June 2025
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  • 7.0 Good
    Fenny

    Reviewed: 27 May 2025 · Stayed in May 2025

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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