No elevator, but the doormen helped us with our bags. It’s definitely not handicap accessible. Breakfast is on second floor so this would not work for someone who is disabled.

Great location! The hotel smelled amazing, it was beautiful, and the staff were very kind.

Stayed in August 2025

Espectacular.

Stayed in July 2025

Everything was excellent

Breakfast was excellent, it was very good located, few steps of downtown baños. And have a very good view

Stayed in August 2025

The location is excellent, directly across from the hot baths which makes it easy to go predawn when the water is fresh. The breakfast was abundant and varied and in a nice dining area with big windows.

Stayed in July 2025

We visited Banos with our 3 grandchildren, ages 8, 11, and 12. They loved the hotel as much as we did! The rooms were clean, spacious and comfortable. The breakfast buffet had choices galore, and we even ordered omelets a few days, too. The breakfast waitstaff was remarkable and attentive. The front desk staff assisted us many times in booking day trips and taxis. Hotel location perfect, just blocks away from shopping and restaurants. The workout room is simple but has a large assortment of weights, even light ones for women. The hot tubs and cold plunge are beautiful and clean. I would highly recommend Sangay Spa for everyone!

Stayed in July 2025

The Staff of reception was polite but not enough, look like borried.

The room was spotless

Stayed in June 2025

The hotel has the best views of the waterfall. The customer service is exceptional and the breakfast was delicious. We had a great experience there

Stayed in June 2025

Children’s foam party in the swimming pool on Sunday afternoon

Good location

Stayed in June 2025

The location is beautiful and peaceful! Staff was friendly and very helpful. Karina went above and beyond! The waterfalls are spectacular!!

Stayed in May 2025

Breakfast was poor - dry pastries, dry bread. Greeting guests with a smile seems not to be customary.

Comfortable rooms, great facilities.

Stayed in April 2025

At first we got a room in a cabin that doesn't feel like a hotel. From there we were moved to a room in an old building that again doesn't feel like a hotel. Finally we were moved to the main building and everything was of a high standard. At the reception I tried to pay in cash but the receptionist charged the card that was for security without asking

The hotel is very beautiful, clean and tidy, great location

Stayed in February 2025

The noise from the car park opposite and the public pool. Especially at the weekend. Double glazing would be good.

Stayed in December 2024

The room was a bit small, and the bathroom was very small. Fortunately, I was traveling alone, but for two people, it can be crowded. My room was also a cabana in front of the pool which can be somewhat noisy and with music playing most of the day. Not ideal for reading or working remotely. If looking for silence, request an area away from the pool.

The hotel is in a privileged location in front of the Thermal Baths, and near many restaurants, yet far from the busy main square area. The breakfast was wonderful with lots of choices and a very attentive staff. The hotel is very well maintained for its age.

Stayed in November 2024

The pool tables were in bad condition

Location was nice, near downtown

Stayed in October 2024

Excellent buffet breakfast included. Helpful and attentive staff, comfy bed, convenient location.

Stayed in October 2024

Mattress was extra firm, too hard for my taste, I did not sleep well and woke up in pain. Spouse slept well. Unfortunately, their generator does not seem to power the swimming pool heater and filter system, so the hotel's clear water pool was not ready for use in the mornings when we were around. The only rooms listed on booking.com as having a king-size bed were the suites which turned out to be on the third floor where my walking-impaired spouse could not have reached them.

Beautiful room, excellent and varied breakfast buffet, very helpful staff, clean and pretty, well-groomed grounds. The hot springs pools and the Bridal Veil falls are right across the street. The café has a whimsical Alice in Wonderland themed decor and lunch was delicious. When checking in, front desk noticed that my spouse would have trouble reaching the third floor without an elevator, so they switched us to a ground floor room with a king-size bed. We were glad for that. Hotel did have a generator, so we never had more than a minute without electricity when the rolling blackouts came.

Stayed in September 2024

Nothing, it was great.

Convenient spot. Great resort.

Stayed in July 2024

Fine

Stayed in August 2024

Great location, fantastic breakfast so many choices. Our family loved the pool, sauna, and pool table room.

Stayed in July 2024

Nothing

Quiet, great location and very clean

Stayed in August 2024

I would like a robe in the room

Stayed in July 2024

A little noisy outside

Nice room beside the waterfalls

Stayed in July 2024

We only have one recommendation...that the bathroom had a vent fan. While there was no AC, the temperature outside was nice, and it was quiet enough that we could leave the window open. Additionally, the staff gladly brought us a fan, so we were even more comfortable.

The breakfast being included in the price of the room was one of the selling points for us. Plus, it was delicious. And had plenty of variety!

Stayed in June 2024

Great location. Near town and far from noise.

Stayed in December 2023