Reviews of Sangay Spa Hotel 4 stars
Plaza Isidro Ayora 100, 180250 Baños, Ecuador
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat location! The hotel smelled amazing, it was beautiful, and the staff were very kind.
No elevator, but the doormen helped us with our bags. It’s definitely not handicap accessible. Breakfast is on second floor so this would not work for someone who is disabled.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation and comfy beds
Our room wasn’t very clean, one of the rooms we rented didn’t have all towels and one of the staff after checking out asked me about those towels I felt like I was being accuse of taking towels :/
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewEspectacular.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewBreakfast was excellent, it was very good located, few steps of downtown baños. And have a very good view
Everything was excellent
Thank you so much for your kind words! We're delighted to hear you enjoyed our breakfast, the convenient location just steps from downtown Baños, and the beautiful views that surround us. Knowing that everything was excellent for you truly motivates our entire team. We look forward to welcoming you back to Sangay Spa Hotel soon!
Thank you so much for your kind words! We're delighted to hear you enjoyed our breakfast, the convenient location just steps from downtown Baños, and the beautiful views that surround us. Knowing that everything was excellent for you tr… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThat the spa on a Sunday did not open till 10 am We were checking out. Never got to use the spa.
Dear Guest, Thank you for sharing your experience. At Sangay Spa Hotel, our spa opens from 10 a.m. on Sundays to ensure the facilities are fully prepared and meet the standards of cleanliness and comfort our guests expect. We understand that early check-outs may limit access to this area, and for that reason, we’re working on offering flexible options or earlier access for future stays, depending on availability. We truly appreciate your feedback—it helps us continue adjusting our services to better suit the needs of our guests. Sincerely, The Sangay Spa Hotel Team
Dear Guest, Thank you for sharing your experience. At Sangay Spa Hotel, our spa opens from 10 a.m. on Sundays to ensure the facilities are fully prepared and meet the standards of cleanliness and comfort our guests expect. We understand t… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe location is excellent, directly across from the hot baths which makes it easy to go predawn when the water is fresh. The breakfast was abundant and varied and in a nice dining area with big windows.
Thank you so much for your thoughtful review! We're thrilled you enjoyed our prime location right across from the hot springs — a perfect spot for those early, peaceful visits. It's great to hear you appreciated the art, natural light, and especially our abundant breakfast in the dining area with large windows. We're also happy to know our team made you feel welcome. We hope to host you again soon at Sangay Spa Hotel!
Thank you so much for your thoughtful review! We're thrilled you enjoyed our prime location right across from the hot springs — a perfect spot for those early, peaceful visits. It's great to hear you appreciated the art, natural lig… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewWe visited Banos with our 3 grandchildren, ages 8, 11, and 12. They loved the hotel as much as we did! The rooms were clean, spacious and comfortable. The breakfast buffet had choices galore, and we even ordered omelets a few days, too. The breakfast waitstaff was remarkable and attentive. The front desk staff assisted us many times in booking day trips and taxis. Hotel location perfect, just blocks away from shopping and restaurants. The workout room is simple but has a large assortment of weights, even light ones for women. The hot tubs and cold plunge are beautiful and clean. I would highly recommend Sangay Spa for everyone!
We’re truly pleased to know you and your granchildren enjoyed your stay at Sangay Spa Hotel. Our team takes great care in maintaining clean, spacious rooms and offering a breakfast buffet with a wide variety — including made-to-order options like omelets — so it’s great to hear that stood out. It’s also a pleasure to know our front desk team could assist with your activities and transportation, and that our location helped you explore Baños easily. We’ve designed our wellness area, hot tubs, and gym to cater to all types of guests — from adults to kids — so knowing your family appreciated these details means a lot. Thank you for highlighting so many aspects of your visit. We look forward to welcoming you all again soon!
We’re truly pleased to know you and your granchildren enjoyed your stay at Sangay Spa Hotel. Our team takes great care in maintaining clean, spacious rooms and offering a breakfast buffet with a wide variety — including made-to-order option… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe room was spotless
The Staff of reception was polite but not enough, look like borried.
Thank you for sharing your thoughts. We're glad to hear the cleanliness of the room met your expectations — our housekeeping team takes pride in keeping everything spotless for our guests. Regarding the reception team, we appreciate your observation. We aim for attentive and welcoming service at all times, and we’ll be reinforcing our standards to ensure every guest feels fully valued from the moment they arrive. We hope to have the opportunity to host you again and offer an even better experience.
Thank you for sharing your thoughts. We're glad to hear the cleanliness of the room met your expectations — our housekeeping team takes pride in keeping everything spotless for our guests. Regarding the reception team, we appreciate yo… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe hotel has the best views of the waterfall. The customer service is exceptional and the breakfast was delicious. We had a great experience there
Thank you so much for your wonderful words! We’re thrilled to hear you enjoyed the breathtaking views of the waterfall, our personalized service, and the delicious breakfast. It means a lot to us that your experience at Sangay Spa Hotel was memorable. We look forward to welcoming you back soon!
Thank you so much for your wonderful words! We’re thrilled to hear you enjoyed the breathtaking views of the waterfall, our personalized service, and the delicious breakfast. It means a lot to us that your experience at Sangay Spa Hotel was… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewGood location
Children’s foam party in the swimming pool on Sunday afternoon
Thank you for your feedback! We're glad you enjoyed our convenient location. Regarding the foam party, it was a special event organized to celebrate Children's Day, which may have added some liveliness to the atmosphere. We understand that it might not suit everyone’s preference, and we appreciate your understanding. For future stays, feel free to let us know if you prefer a quieter setting. We hope to welcome you back soon!
Thank you for your feedback! We're glad you enjoyed our convenient location. Regarding the foam party, it was a special event organized to celebrate Children's Day, which may have added some liveliness to the atmosphere. We unders… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe location is beautiful and peaceful! Staff was friendly and very helpful. Karina went above and beyond! The waterfalls are spectacular!!
Thank you so much for your kind words! We’re delighted to hear that you enjoyed our peaceful location and the beauty of the surrounding waterfalls. It’s wonderful to know our team made a positive impression—especially Karina, who will be thrilled to hear your praise. We hope to welcome you back soon for another memorable stay in Baños!
Thank you so much for your kind words! We’re delighted to hear that you enjoyed our peaceful location and the beauty of the surrounding waterfalls. It’s wonderful to know our team made a positive impression—especially Karina, who will be th… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewComfortable rooms, great facilities.
Breakfast was poor - dry pastries, dry bread. Greeting guests with a smile seems not to be customary.
Dear Guest, Thank you for highlighting the comfort of our rooms and the quality of our facilities. We're glad to know you enjoyed those aspects during your stay. Regarding breakfast, we appreciate your feedback. At Sangay Spa Hotel, we are continuously reviewing our culinary offerings, and we’re currently working with our kitchen team to ensure that all items remain fresh and varied each morning. Additionally, we have reinforced staff training to ensure every guest is welcomed with a warm and friendly attitude from the moment they arrive. We truly value the time you took to share your experience. Your feedback helps us continue to improve every detail. Sincerely, The Sangay Spa Hotel Team
Dear Guest, Thank you for highlighting the comfort of our rooms and the quality of our facilities. We're glad to know you enjoyed those aspects during your stay. Regarding breakfast, we appreciate your feedback. At Sangay Spa Hotel, w… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewThe main part of the hotel was very nice, location very good, staff and food wonderful. But! Our accommodation in the cabin style rooms was not good at all, way too small with nowhere to sit except the bed!
Thank you very much for taking the time to share your experience. We're glad to know you enjoyed our central location, the main part of the hotel, and especially the service and food from our team. Regarding the cabin-style rooms, we understand they might not meet everyone's preferences due to their more compact and rustic layout. These rooms are designed for guests looking for a cozy and nature-inspired experience, and we appreciate your feedback as it helps us to keep improving and offering diverse options. We hope that if your travels bring you back to Baños, you'll consider exploring our other room categories, which may better suit your needs
Thank you very much for taking the time to share your experience. We're glad to know you enjoyed our central location, the main part of the hotel, and especially the service and food from our team. Regarding the cabin-style rooms, we u… Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in February 2025
Verified reviewThe hotel is very beautiful, clean and tidy, great location
At first we got a room in a cabin that doesn't feel like a hotel. From there we were moved to a room in an old building that again doesn't feel like a hotel. Finally we were moved to the main building and everything was of a high standard. At the reception I tried to pay in cash but the receptionist charged the card that was for security without asking
Thank you for your detailed feedback. We’re glad you appreciated the beauty, cleanliness, and location of the hotel, as well as the quality of the room in the main building. Regarding the initial room assignments, we understand that preferences can vary, and we’re pleased we could accommodate you in a space that better matched your expectations. As for the payment situation, we understand the importance of clear communication during check-in and check-out. Your comments help us reinforce procedures with our team to ensure that future interactions are handled with full transparency and guest consent. We hope to welcome you again and provide a seamless experience from start to finish.
Thank you for your detailed feedback. We’re glad you appreciated the beauty, cleanliness, and location of the hotel, as well as the quality of the room in the main building. Regarding the initial room assignments, we understand that prefer… Show more
Reviewed: 21 February 2025 · Stayed in December 2024
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 26 January 2025 · Stayed in December 2024
Verified reviewReviewed: 12 December 2024 · Stayed in December 2024
Verified reviewThe noise from the car park opposite and the public pool. Especially at the weekend. Double glazing would be good.
Thank you for your feedback. We understand that the location near the public pool and car park can lead to increased noise, especially during weekends. Some of our rooms are indeed closer to this area, and we appreciate your suggestion about double glazing — it's a valuable point that we are considering as we work on improving the comfort and rest of our guests. We’d be happy to assist you with a quieter room option on a future visit to enhance your stay.
Thank you for your feedback. We understand that the location near the public pool and car park can lead to increased noise, especially during weekends. Some of our rooms are indeed closer to this area, and we appreciate your suggestion abo… Show more
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewThe hotel is in a privileged location in front of the Thermal Baths, and near many restaurants, yet far from the busy main square area. The breakfast was wonderful with lots of choices and a very attentive staff. The hotel is very well maintained for its age.
The room was a bit small, and the bathroom was very small. Fortunately, I was traveling alone, but for two people, it can be crowded. My room was also a cabana in front of the pool which can be somewhat noisy and with music playing most of the day. Not ideal for reading or working remotely. If looking for silence, request an area away from the pool.
Thank you for sharing such a thoughtful and detailed review. We’re glad to hear you enjoyed our location, the breakfast variety, and the service from our team — all of which we take great pride in. It's also great to know the upkeep of the hotel stood out to you. Regarding your room, we appreciate your observations. Our cabana-style rooms offer a unique experience near the pool area, which some guests enjoy for its vibrant atmosphere. However, we completely understand your point — for future stays, we’d be happy to recommend a quieter room more suited for relaxation or remote work. We hope to welcome you back and offer you an even more comfortable experience next time.
Thank you for sharing such a thoughtful and detailed review. We’re glad to hear you enjoyed our location, the breakfast variety, and the service from our team — all of which we take great pride in. It's also great to know the upkeep of… Show more