Reviews of Hotel Sierra Negra 3 stars
Isabela, 200103 Puerto Villamil, Ecuador

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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewThe view from the sea view rooms is stunning! Falling asleep to the sound of the waves is a real treat. The room was clean and fresh and the bed was comfortable. The wifi was excellent which is not always the case in the Galápagos. Price was pretty good for a beachfront location.
Shower required a bit of fiddling to get a nice temperature but was good and warm.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified review-great location -staff very friendly and welcoming
-one of the bathroom taps didn’t work - temperature control of shower hit and Miss
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewBeach view room, small balcony, easy walking distance from everywhere,
Could do with a little updating, the curtains were difficult to close so used a hair clip
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe view
Facilities, hospitality and hygiene were below standards for me. Sheets got stains, mold in shower curtain. Beds are extremely hard. In the beginning we were well-received by a host but after that the receptionist wasn’t very helpful and friendly. When you ask for something, it felt like a burden rather than looking for a solution. If I asked for a second chair on a balcony, you get an answer like: there are not enough chairs. Same for coffee cups. The island is beautiful, as well as the locations, but they rely too much on that in my opinion
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewExcellent location right on the beach, great breakfast at Cafe just around the corner.
Not all rooms have sea views so make sure you are aware of that before booking - sea view rooms are more expensive.
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewWe were received immediately and was very welcoming.
We were received immediately and was very welcoming
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe sound of the ocean was perfect!!!
Towels
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewLocation
No hot water in the shower Ants in the room
Reviewed: 4 July 2025 · Stayed in May 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewGreat location right on the beach. Breakfast is included at a cafe less than a block away. Cold drinking water available to refill water bottles at the front desk. Friendly staff.
Minor: the bed was a little bit hard -- and normally I dont mind a hard bed
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewBeach out the front door.
WiFi is spotty in rooms. Water filter not operating one evening.
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewUnbeatable location right on the beach front. Great view and sound of the waves was lovely. Basic, clean and comfortable room with very good breakfast a block away.
It is basic, but for the price you can’t go wrong!
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe view was breathtaking, location was great too. Close to all the shops, beach and the resturants. The view from the room was the best. Comfortable bed
Towels were not changed in the 5 days that we stayed. Bathroom could be better cleaned and bed cover should be changed every few days too
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewLocation, price and excellent breakfast at local cafe
Nothing
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewGreat sea view
The hotel would need some refurbishing but in all good value for money for the sea view room. The room on the back really basic and small despite the 3 beds.
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewNothing can beat the location of this hotel, right in front of the ocean. The staff was super helpful and also breakfast included (in a nearby structure, 2mins walk) was good.
The structure is general is a bit old, some parts should be renovated or better taken care of.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewOther than very clean facilities, and friendly staff, THIS PLACE HAS AN AMAZINGLY SPECTACULAR VIEW OF THE BEACH, AND THE WONDERFUL SOUND OF THE WAVES CRASHING IN HOUR AFTER HOUR. We had the second floor facing the beach and we could just spend hours and hours relaxing in our room and on the balcony.
The breakfast was at a local restaurant and was nominal, but sufficient.
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewUnbeatable ocean view. The property manager was always available and very helpful.
The beds are very hard.
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewExcellent location right in the beach. The host was very nice and helpful. When the air conditioning stoped working in our room they tried to fix it and quickly moved us to another room. Breakfast is in a near by cafe and was nice.
The hotel and rooms wasn’t very clean. The shower was not very comfortable.
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewI love this hotel! Literally right on the sand in front of a beautiful beach! Nice staff. They walk you to a small restaurant around the corner every morning for breakfast. Hotel is also close to wonderful Pan & Vino where you can get yummy breakfasts, sandwiches, drinks & desserts.
Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewSmall hotel with incredible hosts! The family that runs this place were so kind and accommodating. The free water refill station was also a great plus! Free breakfast at a nearby restaurant was super nice too. And the location is 100% the reason you need to book here. You’re right in front of the public beach and it’s incredible views. Loved it & would recommend.
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewAmazing location and good breakfast. Facilities ok.