Reviews of Spondylus Lodge
Km. 86 Ruta del Spondylus, EC131950 Ayampe, Ecuador
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Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewIt carefully designed with nature & had beautiful social area.
Our stay at the property was not the best, mainly due to the service experience. When you’re on vacation, you hope to feel welcomed with a positive and helpful attitude from the staff — but unfortunately, that wasn’t our experience. The team seemed upset or annoyed every time we asked a question, which made interactions feel uncomfortable rather than friendly. Upon arrival, instead of receiving a warm welcome or useful instructions about the property, we were immediately reminded of the check-out time and told that we should ask for anything we needed before 8:45 PM bc she leaves at 9 — which set the tone for the rest of the stay. Additionally, there were several discrepancies between what was stated on Booking.com and what actually happened. For example, after booking, we were informed there was an extra charge for pets, which I don’t recall being clearly mentioned. Also, although Booking indicated that credit cards were accepted, I was told I had to transfer 100% of the payment in advance via bank transfer to confirm the reservation within the next 2 hours if not the reservation would be cancelled. This is very different from the “no prepayment needed” option shown on the website, and it felt misleading. The property itself is nice. The bed wasn’t the most comfortable, but it was acceptable. However, the staff’s attitude really affected the overall experience. It didn’t feel like we were on vacation — it felt more like we were bothering someone by being there. I believe there’s room for improvement in terms of transparency on the booking platform and, more importantly, in staff training to create a more welcoming and guest-focused atmosphere.
We appreciate your comments and deeply regret that you didn't feel comfortable here. Upon arrival, the hotel's opening hours and basic information are provided, guests are checked in, and their reservation information is verified. I must mention several things in this comment, perhaps this will help other guests with future reservations: you can check the terms and conditions on the Booking page to see that we only accept cash payments (no credit cards) and that payments must be made in advance, as we must ensure a secure reservation and that the person will actually arrive (remembering that your reservation was made on the same day). There is a tab on the Booking page called "accommodation conditions." This section mentions both the payment method and the topic of pets. It states that we accept pets, but that pets are allowed upon request. Although we were never told that we would be bringing two pets, we still had no problem with that. It also indicates that we may charge a fee. This information is also sent to you via Booking.com messaging. However, they did not inquire about it through that means either. And in case there's still any doubt, there's another section on the booking page called "Questions and Answers about the Accommodation." Several people have asked questions about the hotel, and the same topic is mentioned in several inquiries. We clarify that we accept pets with an additional charge. I know you had some issues upon arrival because, although we had notified you several times about the pet fee, you didn't agree with the charge. However, we only comply with the conditions and rules we have on the booking page. We apologize if the conditions weren't clear. Possibly, because it was a last-minute reservation, you were unable to verify all this information. We do suggest, to avoid problems with future reservations elsewhere, that you read the booking conditions of the place where you'll be staying, as well as the payment methods and opening hours. Booking.com even provides direct contact with the hotel so you can ask any questions and ensure your next stay elsewhere is comfortable, enjoyable, and tailored to your needs and possibilities.
We appreciate your comments and deeply regret that you didn't feel comfortable here. Upon arrival, the hotel's opening hours and basic information are provided, guests are checked in, and their reservation information is verified. I must me… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewStaff is friendly and accommodating.
The odd noise but ultimately quiet
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in February 2025
Verified reviewGood vibes all around
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewChanging towels everyday. Very kind and helpfull employes.
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewFresh design. Beautiful garden and very nice chill areas to just hang out. Spacious room with a balcony including a hammock😍 yummy toiletries
Nothing
Reviewed: 3 December 2024 · Stayed in November 2024
Verified reviewReviewed: 8 September 2024 · Stayed in August 2024
Verified reviewReviewed: 18 July 2024 · Stayed in June 2024
Verified reviewReviewed: 24 April 2024 · Stayed in March 2024
Verified reviewReviewed: 20 March 2024 · Stayed in February 2024
Verified reviewReviewed: 22 February 2024 · Stayed in February 2024
Verified reviewStaff, beautiful location, nice ac and internet
Beds small for a couple.
Reviewed: 12 January 2024 · Stayed in January 2024
Verified reviewEverything was really nice, the jacuzzi is a nice bonus and the rooms were very clean
Reviewed: 19 December 2023 · Stayed in November 2023
Verified reviewReviewed: 8 December 2023 · Stayed in December 2023
Verified reviewReviewed: 16 October 2023 · Stayed in October 2023
Verified reviewReviewed: 18 May 2023 · Stayed in April 2023
Verified reviewReviewed: 22 April 2023 · Stayed in April 2023
Verified reviewbeautiful location great service
Reviewed: 21 April 2023 · Stayed in April 2023
Verified reviewReviewed: 19 April 2023 · Stayed in March 2023
Verified reviewReviewed: 17 April 2023 · Stayed in March 2023
Verified reviewReviewed: 16 April 2023 · Stayed in April 2023
Verified reviewSpondylus lodge was one of my best accommodations in South America so far! I had a private room; good price, very spacey with own balcony. Comfortable bed and good AC! Free coffee in the morning and filtered water. 5 min walk to the beach. Big common areas and a good common kitchen. The place was very very clean. Staff was nice and helpful! Very quite and tranquil. would def recommend!
If you want to stay right at the beach this is not the place for you. Not very social, but off season and only two other guests there.