Nothing

Can’t be beaten for its location

Stayed in May 2025

Not many activities, no games, things to read and decor pretty lean.

Superb location and amazing views of Cotopaxi when it’s not overcast. Restaurant has great food with a view, prices are reasonable and great food.

Stayed in August 2025

The location is perfect, close to Volcán Cotopaxi with wonderful views of the plains and mountains.

Stayed in July 2025

The service was excellent—everyone on the team was warm and welcoming. We had a beautiful view of Cotopaxi Mountain right from our room. Breakfast was thoughtfully arranged, with a well-balanced selection of nutritious options to start the day. I’ll definitely recommend this place to all my friends visiting Cotopaxi!

Stayed in June 2025

It’s not related to the property, but something that you have to be aware of - roads are pretty challenging in Cotopaxi park even for experienced drivers. Make sure that you have an SUV or pickup truck to get there without having driving anxiety 😀luckily, rental company warned me in advance and they gave me suv. With a small car you can still get to the lodge (it’s just 2km away from the north entrance and road is more or less okay), but driving in Cotopaxi park is a challenge! Stay safe!

This was an unbelievable experience! It is a perfect getaway in Andes, very authentic place surrounded by endless mountains. Restaurant serves delicious Andean food, staff members are very friendly and helpful! It is a perfect stay for hikers and climbers who are willing to spend several days in Cotopaxi valley. The sky at night…. Unbelievable! They have a very good wifi, rooms are big and clean, hot water. Stove works perfectly well - I left it on for a couple of hours, and warmed my room for the whole night. Several blankets. All cabins have a wonderful view of the mountains. I highly recommend!!

Stayed in July 2025

N/A

Incredible location with incredible views from the bed. Sit and have a meal or relax with a beer and watch the hummingbirds at the window. Food was great as was the service. The room was perfect and the log burning stove lit in the early evening. I can’t fault it at all. Highly recommended. A good base for climbing volcanoes or just relaxing.

Stayed in June 2025

A lovely almost luxury experience at 3700m. Food absolutely amazing

Stayed in June 2025

The view is amazing as are the staff. Loved the rooms too with the fireplaces. A spectacular spot

Stayed in May 2025

A bit cold at night, despite using the fireplace

Great location inside the park, nice activites planned and good restaurant

Stayed in April 2025

Wonderful location with full view of Cotopaxi if weather permits and we were lucky. Comfortable lodge with wood fire and great beds/comforter. Great hot showers. We enjoyed the trout in the restaurant. The roads to the lodge or anywhere in the national park are full of pot holes. We took transport from locals through the hotel, amazing drivers.

Stayed in April 2025

nothing, but I have to say something, maybe the sound insulation of the rooms may be improved.

exceptional and unique location, nice and cozy rooms, very good and fresh food.

Stayed in March 2025

That’s near the Cotopaxi

Stayed in February 2025

0 complaints.

What an incredible location and experience. Whether you're climbing the mountain or not, this is a great place for a family adventure/outing.

Stayed in January 2025

Breakfast could be better, could offer more local options!! We didn’t have body soap in our bathroom

Our room, had amazing views of the volcano, we had a chimney in our room, loved that ! The tea station was awesome

Stayed in January 2025

The only things the property could improve on would be to have self-service hot chocolate (or even just powdered mix) at the coffee and tea station, a water cooler to refill our bottles without having to use more plastic waterbottles, and some outdoor (Adironack-style) chairs near the children's play area to just sit and enjoy the unbelievable view. Wait staff was pleasant but overburdened, seemed too busy despite the place not being at capacity, but we were fine enjoying the view while we waited. Booking.com, however, needs to fix whatever bug is in its software that seems to steer users toward booking 2 rooms when you want 1 room (what parent would want to put 2 children under 6 in their own room?), and deletes the children from the reservation after you book. I had to contact customer service for this reservation and another for the same problem, so it's not the property but the website.

You cannot beat that view. Nicer facilities than pictured--clean and despite the traditional building design, it felt modern. Breakfast was traditional and delicious, meals were great, the woodstove kept the room incredibly cozy, sitting area was amazing, bedding and towels were good quality for a National park hotel, just loved it. The small children's playground was an excellent bonus that kept the little ones happy while the adults enjoyed the view. Staff was kind and helpful when another guest had a rude outburst (and broke a door slamming it) because a toddler in our party was crying at 4pm in the afternoon. They quickly and quietly moved him to another building, and the rest of the stay was without incident. We packed flashlights and camping lanterns expecting blackouts given the current power situation in Ecuador. I don't think we lost power when there for more than a little bit as the facility uses its own generator, but I'd recommend packing them for walking safely at night to see the incredible view of the stars. I wish we'd stayed longer than one night.

Stayed in December 2024

Nil

Beautiful location. Warm and cosy room with a fire that the staff lit each night. Lamas milling around. Great food. Lovely lodge. Helpful attentive staff. Only suggestion would be having trail map guides and what can be done from there

Stayed in October 2024

The areas around the hotel is not attractive

The location, near the Cotopaxi mountain is fantastic.

Stayed in September 2024

Location stupenda

Stayed in September 2024

A little more choice on restaurant menu would be good.

Great location, view over Cotopaxi and other volcanoes was fabulous. Lots of birds in the grounds. Fantastic room with a lovely wood fire to keep you cosy. Restaurant food was good. If driving yourself allow a lot more time to get there - we nearly did not make it before park shut due to bad roads, cows and an accident (not us) slowing things dow.

Stayed in August 2024

Hot water wasn’t running the morning of my checkout

Great location. The room has a cozy fireplace that gets lit up every night

Stayed in August 2024

what bothers most again and again in Ecuador, also this hotel try to charge the IVA to short term foreign tourists, it is a stressfull and not honest way of trying to transfer the booking.com 15% charge to the hotels to the tourist clients by trying to charge 15% IVA. Short term tourist are excempt of paying 15% IVA, be honest and do honest business. It is so frustrating and stressfull to deal with this dishonest attitude! For this stressful attitude I give you only 1 point. For all the foreign tourist fight for this wrong attitude! I finally did not pay the 15% IVA.

All good, food, location very good.

Stayed in August 2024

Altitude hit me hard but that's no fault of the Hacienda. It sits at 12,200 ft ASL so be prepared if you go. Also the road up is pretty rough but again through no fault of the Hacienda.

Wonderfully helpful staff, amazing location with views of Cotopaxi, wood stove in our room that was lit for us in the evening and kept us warm all night, lovely breakfast, and other meals in their restaurant were good value and very satisfying. Several good hikes in the surrounding area.

Stayed in May 2024

I found it a bit expensive but i guess they are benefiting for the fact they are in the national park. They should add drinking glasses in the rooms.

It is right in the National park with the most stunning views. There is a fire place in the room which they put on in the evening. So we were nice and cosy. Simple meal options but tasty.

Stayed in March 2024

Our room had an obstructed view of Cotopaxi with the sos tower out the window. There was no way to know which cabana we’d be in and I hoped we’d be in the higher up ones, but it was still nice, just had to leave the room to get a clear view.

You’re paying for the location and it really is pretty spectacular. Nice staff and breakfast was very good.

Stayed in November 2023