Nothing really related to the hostel itself, more to the travelers who were disrespectful, talking, packing and repacking at 1-2am, leaving their stinky socks outside so you can’t breathe. Maybe having a little kitchen would be great.

Loved everything! Thanks to the hostel I enjoyed Quito trip in general! It was fun, clean, great showers and plenty of toilets around, food is great and family dinner are awesome! The views from the rooftop bar is amazing and the hostel is close to everything! Free water, tea, and coffee all day long is a great deal as well.

Stayed in August 2025

Nothing

Fantastic place in the heart of Quito, great staff, good facilities

Stayed in July 2025

Only the bottom beds have curtains lol

Great hostel with clean facilities, comfortable beds, cheap prices and a lot of social areas to hang out. Definitely the best hostel to stay in Quito. A special thanks to Rodrigo from the staff team who went all and above to help me figure out some bank issues 🙏🏼

Stayed in August 2025

Nothing, it was spectacular

Incredible location, clean, staff were super helpful, and lots of options for activities! And I loved the communal meals.

Stayed in August 2025

1) Double-charged because they ask on checkout what did you eat/drink while there and it gets added again despite being already on the bill, 2) Charged for coffee with Good Morning breakfast EVERY time despite menu saying Americano is a choice, 3) Booking.com says 50% off food/drink but only discount is the 2 for 1 Happy Hour on selected drinks. They made me feel bad for questioning and asking to see the bill but 2 & 3 this is easily fixed on their own website & Booking.com listing.

Ticks all the boxes but be prepared to hold them to published info. Selected double room with shared bath - clean, quirky style & they have thought of everything. Cool vibe and everyone is super helpful. Excursions are fantastic. Great hostel for meeting other similar travelers and excursions.

Stayed in July 2025

Martha was fantastic and very friendly. Thank you to her for her services!

Stayed in August 2025

There was no kitchen for me to cook any of the food I saw plentiful in the markets. A mirror to check how I look before leaving would be nice. 24 hour coffee availability for us addicts. Nothing else comes to mind seems like you have a winning formula.

First the customer service was great. The security was alert. I felt safe. The bed is comfortable. Nice privacy setup with power for phones built in.. The hot showers scattered throughout the place. The great attitude of all the people working there gave a sense of reliability that allowed me to relax my burdons a few extra days. Also the massage chair on the third helped with some back and leg tension, a nice feature found on the third or fourth floor.

Stayed in August 2025

Very social hostel, with beautiful rooftop area and views. Loved their sister hostel in Cotopaxi, highly recommend a stay there if time allows.

Stayed in August 2025

Slow internet.

Low price, friendly staff, good food.

Stayed in August 2025

The music is loud during the evening (until 23 pm ish), though it is mostly heard in the common areas and the rooms at the top floor (e.g. Yellow dorm room) and one time they had an event, it was possible to hear the music loudy even outside on the street and guests weren't warned about this which would have been nice to know especially those of us who had to wake up early the next morning. The food is a bit expensive for Quito (which is kind of expected). You shouldn't walk around the area after dark, but I think most hostels are in the same area and the staff is helpful with booking a taxi.

The secret garden is without a doubt the most popular hostel in Quito, so you will definitely meet people here! The hostel can help with tours, transportation etc. and they are all super sweet. The facilities were good and overall it was very clean with bathrooms getting cleaned several times a day. There are even a massage chair.

Stayed in July 2025

Could use better pillows? But that’s personal preference.

The location was great. The rooftop was a lovely place to relax. The food on the rooftop was great, with the 50% discount for staying there, I ate a few times. Everyone was friendly and willing to help.

Stayed in August 2025

None.

The staffs were exceptional. Everyone especially Angie was so kind and assigned me in a room upon arrival at 8am, knowing that I was tired from the trip. delicious breakfast with good staff.

Stayed in July 2025

Everything was fantastic - they let us store baggage for free (in a locker room), while we spent 8 days in the Galapagos

Stayed in July 2025

Comfy bed, best sleep ever . Superv location, great staff. The welcome drink was amazing!

Stayed in July 2025

Everything

Stayed in June 2025

Wish they had a kitchen! Restaurant does serve good food, and hostel guests have a discount.

Great hostel, offers a lot of tours, good food, nice rooms, most of the beds had privacy curtains. Steaming hot showers were an absolute delight

Stayed in July 2025

The area is not the safest, recommended not to leave the street in the evening

This is a really great hostel especially for the price. The staff will look after you and help you with all aspects of your trip. You can do everything from here

Stayed in May 2025

The noise went on till later and started earlier than expected, with kitchen/prep staff playing music early in the AM.

It’s got a good rep for a reason. The rooms are basic but clean and comfortable. The rooftop bar/restaurant and the views are spectacular. The food is good too. Very easy to do tours from and you meet some cool people easily.

Stayed in April 2025

The rooms could be a bit cleaner

Great place, it really has a vibe. The view from the terrace is just breathtaking, they organize a lot of activity and the food is very tasty for a fare price.

Stayed in June 2025

Rooftop amaaaaaazing. Staff very helpful. Price all fair for the amazing location. All tours incredible. Cotopaxi secret garden is a must!

Stayed in June 2025

The double twin room was a tiny bit stuffy, as the window didn’t open for fresh air. But very comfortable regardless.

Bathrooms were really clean. Beds were comfortable. Food and rooftop bar were amazing - great for socialising, plenty of charging points for devices, happy hour and incredible views of the city. Great luggage storage facilities! Pretty much had everything you need.

Stayed in June 2025

We really enjoyed our stay at The Secret Garden. It's loved by backpackers for a reason and it's worth every cent. The staff is exceptional and very engaged in helping you with your stay at Quito. We did book a tour to the amazon with them and it was the best experience we had in South America. The building has a very cool style and the rooftop bar is perfect for breakfast and drinks in the evening alike (especially with the guest discount). The dorm was well equipped, clean and had comfortable beds with everything you need. The bathrooms were plenty, always clean and the showers were hot.

Stayed in May 2025

Damp & cold rooms. Luke warm water if youre lucky. Noisy with guests returning late. Weekends really loud.

Location. Great for booking activities and tours. Restaurant on roof has great view. 50% off restaurant if you’re staying and food was hardy. Free water. Best cookied in coffee bar.

Stayed in May 2025

As mentioned above, sometimes there is noise coming from indoors and outdoors (the street venders, etc.), but they have a curfew at 11:00 PM which helps.

Despite the noise level sometimes I have decided to give it 10/10, since this place is amazing in terms of the services, vibe, location, cleanliness, ample and cool common areas, location and proximity to the historical centre and more. If I’m ever again in Quito, I will be back!

Stayed in June 2025