Reviews of The Secret Garden

We did not stay for long, only a few hours but we managed to get a nap in. I cannot comment on anything else other than the room. It was super comfortable and cozy and generally quiet for the time we were there. Bathroom was right across and in very good condition. The rooftop has a great view and very tasty breakfast options.

Nothing. We were pleased with our stay

Great vibe, a lot of facilities and information

No room to open my suitcase in the private room

Super comfortable and staff are friendly. The party bus is also lots of fun and the hostel had a good vibe

Loved everything! Thanks to the hostel I enjoyed Quito trip in general! It was fun, clean, great showers and plenty of toilets around, food is great and family dinner are awesome! The views from the rooftop bar is amazing and the hostel is close to everything! Free water, tea, and coffee all day long is a great deal as well.

Nothing really related to the hostel itself, more to the travelers who were disrespectful, talking, packing and repacking at 1-2am, leaving their stinky socks outside so you can’t breathe. Maybe having a little kitchen would be great.

Fantastic place in the heart of Quito, great staff, good facilities

Nothing

Great hostel with clean facilities, comfortable beds, cheap prices and a lot of social areas to hang out. Definitely the best hostel to stay in Quito. A special thanks to Rodrigo from the staff team who went all and above to help me figure out some bank issues 🙏🏼

Only the bottom beds have curtains lol

Incredible location, clean, staff were super helpful, and lots of options for activities! And I loved the communal meals.

Nothing, it was spectacular

Location is lovely and they have a nice rooftop bar + free lockers to store your stuff after check out AND another storage room

Feels more like a hotel and if I wanted to stay at a hotel I would’ve just booked one Also didn’t have a great experience with the staff at any interaction - we inquired about a taxi in advance and was quoted $28, when we arrived we saw signs everywhere for taxis for $20. When checking in we had to wait almost an hour - they first told us to wait a couple minutes, fair enough seemed like they were sorting something out. Then after an hour finally asked us if we were there for the night bus. Again, we said no we’re here to check in. Seemed like they had totally forgotten about us. When checking out they didn’t accept any of the cards we wanted to use, we asked if we could run to the ATM to grab some more money as we were just under and she was annoyed because it was past check out time and was very hesitant to let me go because of the time - but we’d already vacated the room, we just needed to pay. One thing I will say that was really lovely of them is that they let us leave our bags in the lockers for the night as we were going away for one night

Ticks all the boxes but be prepared to hold them to published info. Selected double room with shared bath - clean, quirky style & they have thought of everything. Cool vibe and everyone is super helpful. Excursions are fantastic. Great hostel for meeting other similar travelers and excursions.

1) Double-charged because they ask on checkout what did you eat/drink while there and it gets added again despite being already on the bill, 2) Charged for coffee with Good Morning breakfast EVERY time despite menu saying Americano is a choice, 3) Booking.com says 50% off food/drink but only discount is the 2 for 1 Happy Hour on selected drinks. They made me feel bad for questioning and asking to see the bill but 2 & 3 this is easily fixed on their own website & Booking.com listing.

Martha was fantastic and very friendly. Thank you to her for her services!

First the customer service was great. The security was alert. I felt safe. The bed is comfortable. Nice privacy setup with power for phones built in.. The hot showers scattered throughout the place. The great attitude of all the people working there gave a sense of reliability that allowed me to relax my burdons a few extra days. Also the massage chair on the third helped with some back and leg tension, a nice feature found on the third or fourth floor.

There was no kitchen for me to cook any of the food I saw plentiful in the markets. A mirror to check how I look before leaving would be nice. 24 hour coffee availability for us addicts. Nothing else comes to mind seems like you have a winning formula.

Very social hostel, with beautiful rooftop area and views. Loved their sister hostel in Cotopaxi, highly recommend a stay there if time allows.

Low price, friendly staff, good food.

Slow internet.

The secret garden is without a doubt the most popular hostel in Quito, so you will definitely meet people here! The hostel can help with tours, transportation etc. and they are all super sweet. The facilities were good and overall it was very clean with bathrooms getting cleaned several times a day. There are even a massage chair.

The music is loud during the evening (until 23 pm ish), though it is mostly heard in the common areas and the rooms at the top floor (e.g. Yellow dorm room) and one time they had an event, it was possible to hear the music loudy even outside on the street and guests weren't warned about this which would have been nice to know especially those of us who had to wake up early the next morning. The food is a bit expensive for Quito (which is kind of expected). You shouldn't walk around the area after dark, but I think most hostels are in the same area and the staff is helpful with booking a taxi.

The location was great. The rooftop was a lovely place to relax. The food on the rooftop was great, with the 50% discount for staying there, I ate a few times. Everyone was friendly and willing to help.

Could use better pillows? But that’s personal preference.

Good bed

Arrogant people work there, didnt get served at the restaurant, lots of noise