Reviews of Narva Hotell & Spaa 3 stars
Puškini 6, 20308 Narva, Estonia
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation was very good - between Narva border crossing and Railway station
SPA wasn't so great - saunas are very average.
Dear Alexandre! One of the great advantages of our hotel is its convenient location near the border. Thank you for your feedback.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location and nice staff. Spa is not included, but well worth the surcharge. Very nice spa if you like saunas.
Too hot in the room, need to sleep with the window open. No A/C. The pillows are a little tall in my opinion.
Dear Kim! Thank you for your feedback. Our friendly hotel staff will be happy to see you again.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewCentral location, nice view to river and border, great spa.
Breakfast too basic, tasteless. Room doesn’t have ventilation, only fresh air when opening the window, no A/C.
Dear Tiina! Thank you for your comment and high rating.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewClean and spacious. Good dinner at Chagall restaurant. Friendly staff.
Breakfast was disappointing.
Dear Karen! Thank you for your feedback.
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThe shower drain was completely clogged, making the shower unusable without flooding the room. Other guests’ reviews show this issue has been ongoing for at least three years, yet it’s still unresolved. We weren’t offered another room, only told a plumber would come in the morning—no one showed up. We ended up leaving early. For a hotel of this size in Narva, it’s unacceptable not to have staff or contractors who can handle urgent repairs. They could have at least called the local water company (Narva Vesi), which offers 24/7 emergency service. On top of that, the interior feels tired and worn, cleanliness leaves something to be desired, and overall the place is definitely overpriced for what it offers.
Hello sir or madam, We are really sorry that you had problems with your stay which affected on your stay. We promise, the problems you described in your feedback are going to be main prioritized and we could do as much as we can if you would stay in our hotel again. Sincerely, Administrator
Hello sir or madam, We are really sorry that you had problems with your stay which affected on your stay. We promise, the problems you described in your feedback are going to be main prioritized and we could do as much as we can if you woul… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewLarge room. The staff really tried.
No A/C No good drain in bathroom so all was flooded after shower
Dear Johan, we appreciate You for your feedback and hopefully your next stay is going to be more lovely!
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewNo air conditioning
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewRoom was too hot
Dear Tiina, Thank You for your feedback!
Reviewed: 3 August 2025 · Stayed in June 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThere may or may not be a better option in Narva. If you must visit explore options carefully
There was bbq no air conditioning in the hottest July. The shower was tiny. The carpet was stained. The advertised spa was a pay for jacuzzi and hot tub. The breakfast left much to be desired.
Dear Ellen, we appreciate You for your feedback and hopefully your next stay is going to be more lovely!
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewBreakfast and nice personnel
Thank you very much for your feedback!
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation was convenient, near to the bus station and Narva fortress. Great food at the restaurant. Nice service overall. Good beds to sleep.
The room was warm: hot days, no air condotioning. Rooms were clean per se, but the carpet was stained. Dated furniture. Minor overall renovation needed for sustainable future.
Dear tautio Thank you very much for your feedback, we are trying our best to make our guests stay as much comfortable as possible!
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe staff is nice Free parking Clean Good food
Dear Mark, Thank you very much for your feedback, we are trying our best to make our guests stay as much comfortable as possible!
Reviewed: 15 July 2025 · Stayed in April 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewGood location Tasty breakfast Nice personell
No air conditioning inside. So after hot summer days rooms get too hot to sleep comfortably.
Dear Tim, we appreciate You for your feedback and we hope to see you again in our hotel to make your stay more lovely!