Reviews of The von Stackelberg Hotel Tallinn 4 stars
Toompuiestee 23, Tallinn City-Centre, 10137 Tallinn, Estonia
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewHelpful and kind staff. Spacious and comfortable room. Very convenient location (and cycling-friendly). Good breakfast. The restaurant is small and cosy with very kind staff. The menu is small but excellent.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location and breakfast were amazing
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWe LOVED the up-grade to the Zen Deluxe room--it was tastefully elegant!
The "handicap accessibility" was not very good, unfortunately. It was comprised of a portable ramp placed over steep stairs. Fortunately, I can hang on to railings (which it had)--but if I were dependent on a wheelchair--it would have been SCARY. The descent was too steep.
Dear Gini, Thank you so much for your wonderful feedback. We are delighted to hear that you loved your stay. At the same time, we sincerely appreciate your comments regarding accessibility. We are sorry that the current solution did not fully meet expectations, and we understand how important this is for the comfort and safety of our guests. Your input is extremely valuable, and we will carefully review how we can improve accessibility for everyone. It was a pleasure to host you, and we hope to welcome you back again soon. Kind regards, von Stackelberg Hotel Tallinn Management Team
Dear Gini, Thank you so much for your wonderful feedback. We are delighted to hear that you loved your stay. At the same time, we sincerely appreciate your comments regarding accessibility. We are sorry that the current solution did not f… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBeautiful building good location
Shower poor flooded the bathroom
Dear Mike, Thank you for sharing your feedback. We are glad to hear that you appreciated our beautiful building, convenient location, and comfortable stay. We also take note of your comment regarding the shower flooding, and we will review this with our maintenance team to ensure improvements. Your observations are very valuable to us. We hope to welcome you back for an even better experience in the future. Kind regards, von Stackelberg Hotel Tallinn Management Team
Dear Mike, Thank you for sharing your feedback. We are glad to hear that you appreciated our beautiful building, convenient location, and comfortable stay. We also take note of your comment regarding the shower flooding, and we will review… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGood location next to the city center, public transport station, main railway station, restaurants and various sights. Room was nice and of decent size, even though it was on top floor so the ceiling is not everywhere flat (mind your head).
Hotel mgmt try to save money in every possible way (only one person working at the reception so be prepared to wait for check-in and check-out, not enough staff during breakfast, slow internet, basic TV channels, no smart TV, no regular room cleaning, minimum number of towels, basic breakfast food offer, etc.). Also the false advertising of "a former castle", while majority of people stay at the nearby cottage (check my photo). The automatic doors sometimes work, sometimes not. The cottage main door opened with a room card sometimes open the first try, sometimes you'll spend 5 mins. The pool and sauna are very expensive and in 7 days never seen anyone using them. We asked three times for our room cleaning, only once someone came and cleaned. The bathtub is leaking because protective screen is not sealed properly (no showers, you have to sit to avoid flood).
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBeautiful well presented clean elegant breakfast supper staff amazing location great Definitely we came back again
NA
Dear Monica, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the breakfast, supper, our staff, and the location. It’s a pleasure to know that everything met your expectations, and we truly look forward to welcoming you back again soon. Kind regards, von Stackelberg Hotel Tallinn Management Team
Dear Monica, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the breakfast, supper, our staff, and the location. It’s a pleasure to know that everything met your expectations, and we truly look for… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGreat location, beautiful building, good decoration.
There was no Body Lotion in the bathroom, and no bathroom slippers. A bottle of water in the room would also add to comfort. When elderly guess arrive, there should be someone to assist with getting luggage up the entrance stars and even to the room.
Dear Dorothee, Thank you for taking the time to share your impressionsof your stay. We’re very pleased to hear you enjoyed our great location, the beautiful building, and the overall decoration — your kind words are truly appreciated. Thank you also for your constructive suggestions. We apologize for the missing amenities such as body lotion and slippers, and we understand how small touches like a complimentary bottle of water can enhance the overall comfort of your stay. Your comments regarding assistance for elderly guests are especially important, and we will take them into serious consideration to improve our service at arrival and throughout the stay. We hope to have the opportunity to welcome you back in the future. Warm regards, von Stackelberg Hotel team
Dear Dorothee, Thank you for taking the time to share your impressionsof your stay. We’re very pleased to hear you enjoyed our great location, the beautiful building, and the overall decoration — your kind words are truly appreciated. … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewDear Petr, Thank you for your feedback. We understand that comfort and relaxation are especially important after a long day at work and we are sorry to hear that your experience did not meet your expectations. Please allow us to explain the situation from our side. Your reservation was a last-minute reservation through Booking.com and reached our system at approximately 11:00 PM. As per your request, an extra bed was also prepared and you checked in approximately 40 minutes later. The room assigned was DBL+1. Unfortunately, our receptionist did not notice your specific preference for a room with two single beds. As a sign of goodwill and in order to find a more spacious solution, you were offered a free upgrade to a Deluxe room, which could accommodate a second extra bed. Unfortunately, you rejected this alternative and instead requested a free extra room, which we unfortunately could not provide due to availability. Despite our team's sincere efforts to offer several solutions, you did not accept any of them. Our staff experienced relatively disrespectful communication from you both during check-in and check-out the next morning. Even though our hotel representative offered you a 20% refund to compensate for the inconvenience, you also declined this offer. We strive to ensure that all our guests have a pleasant stay and we deeply regret that this situation could not be resolved to your satisfaction. Best regards, von Stackelberg Hotel team
Dear Petr, Thank you for your feedback. We understand that comfort and relaxation are especially important after a long day at work and we are sorry to hear that your experience did not meet your expectations. Please allow us to explain… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe staff, particularly the receptionist, were very kind and supportive. They gave us nice recommendations for Tallinn and catered to us well.
Dear Edward, Thank you for your lovely feedback! We’re delighted to hear that our staff, especially the receptionist, made a positive impression and supported you during your stay. It’s great to know that the recommendations for exploring Tallinn were helpful and that you felt well taken care of. We truly appreciate your kind words and hope to welcome you back in future! Warm regards, von Stackelberg Hotel team
Dear Edward, Thank you for your lovely feedback! We’re delighted to hear that our staff, especially the receptionist, made a positive impression and supported you during your stay. It’s great to know that the recommendations for explorin… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewSmall, but very nice, clean and cosy room, good location next to the old town. Classical design corresponds to the spirit of the historical building. Wonderful breakfast - good food and wide choice. Street parking is free in the weekends (since Saturday 15h00 till Monday morning).
1. Terrible pillows! You have 2 of them - one is very high and very small (your head hardly fits on it) and the other one is large, but even higher. We both had backaches and stiff shoulders in the morning because of these pillows:-( 2. Cheating policy! They refuse to explain parking rules in Tallinn and the meaning of their road signs and tries to convince you to pay 15 Eur for parking in their backyard. We asked, if parking is free on Saturdays (as we saw the road sign saying that), the guy said "I don't know", then we showed the road sign and asked what it means and the guy said "I don't know, I park my car for 7 Eur a day". Well, I never thought that Estonia is such a country where drivers could be let to drive without knowing the meaning of the road signs...;-) That cheating was really pitiful! Finally we decided to follow the road signs and parked our car in Kesklinn street close to the entrance to their own parking lot for free for the whole weekend and saved 15 eur. It is really safe there. 3. One of the rudest receptionists I've ever met - no smiles, somewhat mocking tone and all the answers were "I don't know" (e.g. when checking in I saw one guest taking a hair dryer and asked if there is a hair dryer in the room). 4. Many stairs - you climb a flight of stairs to the reception, then you get down to the garden, walk to the other building, climb another flight of stairs to your room... The restaurant is also in another building. 5. They played disgusting russian music in the restaurant in the evening. 6. No conditioner, no toiletries (just some soap and shampoo). To get the internet password you need to scan QR code and scroll though a text in Estonian to find it. Toilet near the reception is locked - you need to ask a key to use it.
Dear Vaiva, Thank you for your detailed feedback. We are glad you appreciated the room’s cleanliness, location, and breakfast. We sincerely apologize for the discomfort caused by the pillows and any inconvenience you experienced with parking and reception. It is possible that some misunderstandings occurred due to language barriers while explaining these situations. We also appreciate your comments regarding the stairs, amenities, and restaurant atmosphere, which we will take into consideration for future improvements. Thank you again for sharing your experience with us. Best regards, von Stackelberg Hotel team
Dear Vaiva, Thank you for your detailed feedback. We are glad you appreciated the room’s cleanliness, location, and breakfast. We sincerely apologize for the discomfort caused by the pillows and any inconvenience you experienced with par… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery good boutique hotel. Lovely breakfast.
Dear Raymond, Thank you for your kind words. We’re delighted that you enjoyed your stay with us and especially our breakfast. We look forward to welcoming you back soon! Kind regards, von Stackelberg Hotel team
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel was very good, near the old city ..the design of my room was so authentic..perfectly fits with the soul of the city wood & stones .. like the medieaval age..
The room could be more clean..there was a bad smell in the bathroom due to the lack of ventilation
Dear Zeina, Thank you for your feedback and for highlighting the authentic design of your room and our central location near the Old Town. We are glad you enjoyed the unique atmosphere that reflects the character of the city. We are, however, sorry to hear that the cleanliness and bathroom ventilation did not meet your expectations. Please accept our sincere apologies for the inconvenience. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We truly appreciate your input and hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind regards, von Stackelberg Hotel team
Dear Zeina, Thank you for your feedback and for highlighting the authentic design of your room and our central location near the Old Town. We are glad you enjoyed the unique atmosphere that reflects the character of the city. We are, how… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewIt was a great location and definitely convenient.
Could have been cleaner. Hadn’t been dusted in a bit and I found someone else’s hair tie with hair in it on the floor next to my bed. Ick. It wasn’t a great value for the money.
Dear Beth, Thank you for taking the time to share your feedback. We are glad to hear that you found our location convenient, but we are truly sorry that the cleanliness of your room did not meet expectations. Please accept our sincere apologies for the oversight, as this is not the standard we aim to provide. Your comments have been shared with our housekeeping team to ensure such issues are addressed and prevented in the future. We also regret that you did not feel the stay represented good value for money, and we will carefully review how we can improve in this area. We hope you might consider giving us another opportunity to provide you with a much better experience on a future visit. Kind regards, von Stackelberg Hotel team
Dear Beth, Thank you for taking the time to share your feedback. We are glad to hear that you found our location convenient, but we are truly sorry that the cleanliness of your room did not meet expectations. Please accept our sincere apo… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe information provided upon arrival was sparse and unclear. The staff was young but poorly trained. Every day there was some disruption, from room assignment to room cleaning, from access to spa and breakfast. The rooms were quite small (especially the 2 and 4 people room).
Dear Aniello, Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. We sincerely apologize for the lack of clearity information at check-in, the service disruptions during your stay, and any inconvenience caused by the room size. We appreciate your honest feedback—it helps us improve. We hope to have the opportunity to welcome you back in the future and provide a much better experience. Kind regards, von Stackelberg Hotel team
Dear Aniello, Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. We sincerely apologize for the lack of clearity information at check-in, the service… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGood reception staff. Very clean
Otto staff rather casual
Dear John, Thank you for your feedback. We’re happy to hear that you found our reception staff helpful and the hotel very clean — we truly appreciate your kind words. We’ve also taken note of your comment regarding the Otto staff appearing rather casual. Your feedback is important to us, and we will share it with the relevant team to ensure we maintain consistently high standards of service throughout the hotel. We hope to welcome you back again soon. Warm regards, von Stackelberg Hotel team
Dear John, Thank you for your feedback. We’re happy to hear that you found our reception staff helpful and the hotel very clean — we truly appreciate your kind words. We’ve also taken note of your comment regarding the Otto staff appear… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGood breakfast, nice resturant in the courtyard, and comfortable beds. Cleaning was ok.
The check in experience was not pleasant. Had requested early check in, and this request was not acknowledged nor responded to. It’s ok that we couldn’t check in, but the lack of response was irritating. The person checking us in seemed uninterested in helping us and i overheard similar attitude towards an elderly couple that were checking in at the same time. We were not aware that access to the spa required a booking, and when we booked this, we were not informed that this came at an extra cost. Luckily they allowed us to cancel last minute when i pointed this out from the website. Additionally our room was very small and outdated.
Reviewed: 10 August 2025 · Stayed in May 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewBeautiful old building next to the Old Town, with friendly staff that gave helpful information in excellent English. Great breakfast in the cellar. There is also a bar/library and a courtyard. When we arrived there was a wedding reception outside our window but still quiet inside. One of my all time favourite hotels.
My only regret is that i realised too late that there was both a spa in the basement and a jacuzzi in our room.
Dear Peter, Thank you so much for your wonderful review! We’re truly delighted to hear that you enjoyed your stay with us and that you appreciated the charm of our historic building, the peaceful atmosphere, and the friendliness and professionalism of our staff. It’s also great to know you liked the breakfast experience in our cellar restaurant, as well as the bar, library, and courtyard areas. We're especially honored to be considered one of your all-time favourite hotels — that means a great deal to us! It’s a pity you only discovered the spa and in-room jacuzzi too late — hopefully a perfect reason to return and enjoy them next time! We look forward to welcoming you back soon. Kind regards, von Stackelberg Hotel team
Dear Peter, Thank you so much for your wonderful review! We’re truly delighted to hear that you enjoyed your stay with us and that you appreciated the charm of our historic building, the peaceful atmosphere, and the friendliness and prof… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewLocation; inside garden
The attitude of the staff- several times we encountered rudeness, lack of service mentality. Foul smell in the bathroom. One of the buildings does not have an elevator, check upfront if inconvenient with the stairs (we were traveling with a baby and it was very inconvenient).
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewAmazing hotel.
Dear Elena, Thank you for your wonderful feedback. I am delighted to hear that you had such a positive experience and found everything to your liking. I look forward to welcoming you back for another amazing stay. Kind regards, von Stackelberg Hotel team
Dear Elena, Thank you for your wonderful feedback. I am delighted to hear that you had such a positive experience and found everything to your liking. I look forward to welcoming you back for another amazing stay. Kind regards, von Stac… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewLocation