Reviews of Azal Pyramids Hotel 4 stars
Al Haram, Giza, 12511 Cairo, Egypt
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewFast response from the staff especially with Mona ... Breakfast was great... Pool was nice... And the location is amazing honestly there... Atm is there with good rates for exchange currencies... But always go to the staff for any inconvenience and they will help you immediately
The internet was very annoying and the jacuzzi was cold but bubbles were strong and nice... And some furniture needs renovation but overall it's an very decent hotel for a 4 star hotel
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewMona Abd Elrahman Those two were very helpful
Dear Mr. Pircher, Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel, your review is appreciated! Your feedback not only endorses such belief; but it will also serve as an inspiration to consistently maintain the high standards. We are very honored having you in our hotel and looking forward for your next visit! Best Regards, Mohamed Al-Amin Cluster General Manager
Dear Mr. Pircher, Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel, your review is appreciated! Your feedback not only endorses such belief; but it will also serve as an inspiration to consist… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewLocation is good as it is between Giza and Cairo. The staff was attentive and very friendly. Had a comfortable stay
The room needs an upgrade. The room amenities, decor and bathroom fixtures are quite outdated for a 4-star hotel. However, everything was clean
Dear Mr. John, Thank you for rating us and providing your useful feedback about your stay at our hotel; your review is greatly appreciated! And we appreciate your proposal on the room renovation, which we will process as part of our improvement plan. Your feedback is crucial to us. Thank you again for your input; we are thrilled to have you in our hotel and look forward to your future visit! Best regards. Mohamed Al-Amin, Cluster General Manager
Dear Mr. John, Thank you for rating us and providing your useful feedback about your stay at our hotel; your review is greatly appreciated! And we appreciate your proposal on the room renovation, which we will process as part of our improve… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewSome staff
Some of the staff were not polite in the restaurant
Dear Mr. Thomas, Thank you for rating us and providing your useful feedback about your stay at our hotel; your review is greatly appreciated! We value your insights, as they help us enhance our services and ensure a more enjoyable experience for all our guests. We hope to welcome you back in the future for an even better stay! And we. We sincerely apologize for not meeting your expectations in the restaurant service; we take immediate action with service staff. Your satisfaction is very important to us, and we take your comments seriously. We would appreciate the opportunity to learn more about your experience so we can address the issues and improve our services. We hope to have the chance to welcome you back and provide you with a much better experience in the future. Best Regards, Mohamed Al-Amin Cluster General Manager
Dear Mr. Thomas, Thank you for rating us and providing your useful feedback about your stay at our hotel; your review is greatly appreciated! We value your insights, as they help us enhance our services and ensure a more enjoyable experienc… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewOverall, the hotel was clean, comfortable, and in a great location. The room was spacious, and the amenities met all my needs.
Some of the staff were rude
Dear Raneen, Thank you for taking the time to share your experience with us. We sincerely apologize for the negative interaction you had with one of our staff members. This is not the level of service we strive to provide, and your feedback is invaluable in helping us improve. We take such matters seriously and will address this situation internally to ensure it does not happen again. Please know that we are committed to providing a welcoming and positive experience for all our guests. If there's anything further you would like to discuss, or if we can make it up to you in any way, please don't hesitate to reach out. Best Regards, Mohamed Al-Amin Cluster General Manager
Dear Raneen, Thank you for taking the time to share your experience with us. We sincerely apologize for the negative interaction you had with one of our staff members. This is not the level of service we strive to provide, and your feedback… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe rooms are very well maintained and the staff was very helpful we like the swimming pool and the restaurant the staff were nice Ms/mariam &Mr/mostafa from the reception also captain mohammed yahya &ereny from instance service.
Dear Mr. Ashok, Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel, your review is appreciated! Your feedback not only endorses such belief; but it will also serve as an inspiration to consistently maintain the high standards. We are very honored having you in our hotel and looking forward for your next visit! Best Regards, Mohamed Al-Amin Cluster General Manager
Dear Mr. Ashok, Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel, your review is appreciated! Your feedback not only endorses such belief; but it will also serve as an inspiration to consisten… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewDear Mr. Dmitrii, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our convenient location, security, and the friendly demeanor of most of our staff. However, we sincerely apologize for the issues you experienced during your stay. Your comments regarding the cleanliness of your room, the balcony, and the housekeeping service are concerning, and we take them very seriously. We will address these matters with our team to ensure improvements are made. We also regret the inconvenience caused by the Wi-Fi connectivity and the fluctuating water temperature in the shower. These are important aspects of our guests' comfort, and we will investigate these issues promptly. Most importantly, we are taking your feedback about staff requesting tips very seriously. This behavior is not condoned and will be addressed immediately with our team, especially regarding the spa treatment. We want all our guests to feel comfortable and never pressured. We would appreciate the opportunity to discuss your experience further and understand the full details of your stay. Please contact us directly at your convenience. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. Best Regards, Mohamed Al Amin General Manager.
Dear Mr. Dmitrii, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our convenient location, security, and the friendly demeanor of most of our staff. However, we sincerely apologize for the issues y… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe staffs was lovely, especially mouna she helped us a lot and made it a great experience. Special thanks to Mouna.
Dear Valued Guest, Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel, your review is appreciated! Your feedback not only endorses such belief; but it will also serve as an inspiration to consistently maintain the high standards. We are very honored having you in our hotel and looking forward for your next visit! Best Regards, Mohamed Al-Amin General Manager
Dear Valued Guest, Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel, your review is appreciated! Your feedback not only endorses such belief; but it will also serve as an inspiration to consi… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewMona and taban good
Dear Mr. Ates, Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel, your review is appreciated! Your feedback not only endorses such belief; but it will also serve as an inspiration to consistently maintain the high standards. We are very honored having you in our hotel and looking forward for your next visit! Best Regards, Mohamed Al-Amin General Manage
Dear Mr. Ates, Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel, your review is appreciated! Your feedback not only endorses such belief; but it will also serve as an inspiration to consistent… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewThe hotel is very comfortable and very and I like Mrs Mone is very helpful person Thank you for everything
Dear Mr. Abdulkadir, Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel, your review is appreciated! Your feedback not only endorses such belief; but it will also serve as an inspiration to consistently maintain the high standards. We are very honored having you in our hotel and looking forward for your next visit ! Best Regards, Mohamed Al-Amin General Manager
Dear Mr. Abdulkadir, Thank you for rating us and for sharing your valuable feedback regarding your stay in our hotel, your review is appreciated! Your feedback not only endorses such belief; but it will also serve as an inspiration to cons… Show more