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Reviews of Helnan Palace Hotel - Adults Only 5 stars

El Gaish Road, Montazah Royal Gardens, 21919 Alexandria, Egypt

#11 of 62 hotels in Alexandria

Guests' Choice

Review score

Based on 619 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.1

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    9.1

  • Value for money

    8.4

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 30 August 2025

    8.0
    Fascinating
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Nice an clean place for couples very comfortable and quiet , and it is close to all location in Alexandria

    Stayed in August 2025

  • Reviewed: 25 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 1 night
    • Submitted via mobile

    The beach access is 1000 EGP per person and parking 100 EGP

    The old atmosphere Royal kind decoration the amazing stuff cleaning room and calm relaxation atmosphere

    Stayed in August 2025

  • Reviewed: 21 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The hotel is very cozy and peaceful, located in the heart of Al Montaza Gardens. The staff were outstanding—from the receptionist to every team member, everyone welcomed us with warmth and kindness. For our anniversary, they surprised us with a lovely cake, and every staff member congratulated us and wished us well. Another highlight is the pool, which is open 24/7—we even enjoyed a late-night swim under the beautiful weather. The thoughtful gestures and genuine hospitality made our stay truly unforgettable.

    Stayed in August 2025

  • Reviewed: 15 August 2025

    7.0
    Good Vintage stay
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 1 night
    • Submitted via mobile

    Regarding the beach access, I was informed that thwre is a private beach, and upon inquiring about the cost, I was told it would be 1000 Egyptian pounds per person.

    I found the vintage atmosphere quite appealing, and the space was clean with lovely antique decor.

    Stayed in August 2025

  • Reviewed: 15 August 2025

    8.0
    Lovely location and friendly staff
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 2 nights
    • Submitted via mobile

    There is no beach i thought they should allow guests to go to the sister hotel in the same area

    Location and friendly staff

    Stayed in August 2025

  • Reviewed: 11 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 2 nights
    • Submitted via mobile

    - i just wish they will have their own beach access - just wish it will include the breakfast

    - Was perfect location - it was for Adult only so i found it quite and peaceful - all the stuff was friendly and very helpful - swimming pool perfect

    Stayed in August 2025

  • Reviewed: 5 August 2025

    10
    Peaceful and beautiful getaway in Alexandria
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 1 night
    • Submitted via mobile

    Noisy A/C. Had to just switch it off in the end.

    Beautiful peaceful hotel still boasting royalty features from Egypt and Alexandria’s King Farouk times. Friendly staff. Tasty breakfast. Nice pool. Nice rooms. Small but nice gym. Lovely and tranquil surroundings of the montaza gardens bringing back nice memories. We will be definitely back to this hotel many times. Our hot water initially didn’t work but was fixed promptly on reporting it.

    Stayed in July 2025

  • Reviewed: 27 July 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 1 night
    • Submitted via mobile

    The stuff is too cold, not welcoming the guests the way it should be in such a 5-star hotel I stayed for 1 night for visiting some family members during the week end and there was a wedding in the place with loads of noise and when I asked them at what time the wedding should end they advised that place policy is at 12 am hence the wedding ended 3 am in the morning with a complete sleepless night The hotel rate is extremely expensive for a non beach accessed hotel hence I understand that I am sleeping over in a Palace yet the 100 EGP for car parking was extremely ridiculous after paying nearly 6000 EGP for 1 night in a single room!!! It's not about the 100 EGP ITS ABOUT THE CONCEPT.....

    The place, rooms, and location are just fantastic and stunning, although it's not a beach front yet so cosy and lovely The rooms are small but you will never feel it as the ceiling is too high and the old windows overlook the garden with plenty of lights inside, the hotel is fully renovated and spotless clean with a great smell

    Stayed in July 2025

  • Reviewed: 14 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 3 nights
    • Submitted via mobile

    The room was a bit small but affordable & suitable for me.

    I liked everything about this hotel, its for adults only making it super quiet & cosy. The staff is beyond my words especially Ibrahim who has a wonderful smile. Breakfast was very nice & Montaza Gardens are one of a kind. Three amazing memorable nights. Thanks ❤

    Stayed in July 2025

  • Reviewed: 11 July 2025

    7.0
    It was good , I enjoyed the location a lot
    • Leisure trip
    • Family with young children
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 3 nights
    • Submitted via mobile

    The interior is ok but needs a little upgrade , bathrooms especially . The staff were nice

    The exterior is very nice

    Stayed in July 2025

  • Reviewed: 5 July 2025

    8.0
    It was so relaxing
    • Leisure trip
    • Family with young children
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 2 nights
    • Submitted via mobile

    Its a bit boring but comfortable and classy

    Its in a really good location and so aesthetic and luxurious

    Stayed in July 2025

  • Reviewed: 5 July 2025

    10
    Very calm place with a very nice garden definitely will go again 🤍
    • Leisure trip
    • Group
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 1 night
    • Submitted via mobile

    Everything is perfect but there is no free access to the beach

    So calm & vintage

    Stayed in July 2025

  • Reviewed: 5 July 2025

    10
    Authentic historical palace surrounded by the most beautiful park of Alexandria
    • Leisure trip
    • Couple
    • Princess Room
    • Stayed 2 nights
    • Submitted via mobile

    Service is slow, 45 minutes to order a plate, breakfast is basic

    Peaceful place with a great history. A bit far from the center but Worth the experience

    Stayed in July 2025

  • Reviewed: 19 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 2 nights
    • Submitted via mobile

    Room are tiny ,boring with no balcony Service They were doing maintenance to the fire system rining alarm since early morning in adha feast! With great noise while in high season.

    It can't be five stars ! It's a small boutique hotel with service that can never be classified as five stars service or food. I have ordered feteer in my room and it was horrible . Rooms are tiny . Best thing here is location inside montaza garden.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    10
    Will come back for a third time
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast can afford to improve

    The facilities, the location, the staff, the history. Love the place.

    Stayed in June 2025

  • Reviewed: 2 June 2025

    9.0
    Great
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool feel like u r in the street specially many visitors from out side the hotel for wedding and photos

    Hospitality , Unec and calm

    Stayed in May 2025

  • Reviewed: 24 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 2 nights

    nice quite hotel, vintage feeling, good stuff, the food is good as well

    Stayed in May 2025

  • Reviewed: 18 May 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 1 night
    • Submitted via mobile

    Air conditioner was too bad

    Stayed in May 2025

  • Reviewed: 13 May 2025

    10
    It is recommended to stay in this hotel if you like a quiet place in Egypt
    • Business trip
    • Couple
    • Queen Suite
    • Stayed 4 nights
    • Submitted via mobile

    Staff was so Kind and helpful. Location inside Almuntazah park was wonderful place

    Stayed in May 2025

  • Reviewed: 10 May 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 1 night
    • Submitted via mobile

    The weather was very hot and the ac wasn’t working at all we even left if open and left the room for 5 hours came back it’s the same as if it was not working. The room is soo small

    The location if more thank perfect

    Stayed in May 2025

  • Reviewed: 10 May 2025

    8.0
    Ok
    • Leisure trip
    • Solo traveller
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 1 night
    • Submitted via mobile

    AC is more life a fan. Unintentional misleading info

    Classic

    Stayed in May 2025

  • Reviewed: 28 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    Electricity was cutting off at night. Sometimes, the receptionist was not answering the phone or calling back

    The Room Setup and Decorations, Staff was Friendly. The location was really good and it's in the middle of everything inside al Montazah Parm

    Stayed in April 2025

  • Reviewed: 20 April 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 1 night

    Marvelous stay we really enjoyed, definitely will return

    Stayed in April 2025

  • Reviewed: 20 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Special Offer - Princess Room - Egyptians Only
    • Stayed 1 night

    The vintage aesthetics of the hotel rooms were excellent. Our Room was spotless, comfortable, and spacious.

    Stayed in March 2025

Showing 1 – 25

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