the check in process took ling time

staff are frindly and helpful specifically at restaurants, rooms are comfortable

Stayed in May 2025

Great location, food is good, friendly staff, animation team is doing a great job all the day Thank you for the reception team Ahmed and Mohammed

Stayed in April 2025

Nothing

Reception is very good (Mohamed Camel, Mohamed Rashad, shebl hany) Staff is amazing Food is delicious Building and room are very cleaning

Stayed in September 2024

Distance to facilities when staying at Resedence part can be long, but it's ok. Some sun beds are old. Could consider sun beds with better cushions.

Beautiful location. Beach with snorkling. LOVE That music isn't super loud. You can actually relax.

Stayed in August 2024

Reception - Honestly, we found the reception staff aren't interested in helping. If you need anything, the restaurant staff generally know everything and will bend over backwards for you! So its not that you're left without help. Wifi - We were too relaxed to care but Wifi didn't stretch to the rooms & was only available in public spaces. When there were too many people in one place, it was impossible to connect. Singer - Most nights at La Gazelle will have a singer who performs for the outdoor seating area. This may sound rude, but a particular blonde one was a terrible singer who set her speaker far too loud, ruined the atmosphere & drove everyone inside. Staff eventually caught on and she wasn't invited back, then a local Egyptian woman started and was amazing (with appropriate volume). Hope they keep the new one! Resort staff selling things - There is literally everything you could want at this resort (spa, photographer, dive centre). This comes at the cost of people continuously trying to give you a 'good price' on the add on services, and coming back to check if you've changed your mind. This is only an issue if you are down the beach-end of the resort (theyre not up at the other end by La Gazelle). You can apparently get a 'do not disturb' sign for the lounger your on but I never saw any. On the flip side of this, the bar staff will always come over and ask if you want a drink. Egypt is very tip-based so this means people are extra attentive. You're rarely on the loungers at La Gazelle pool without a bespoke drink in hand. Information - You get an info packet on arrival, but there are some hard-to-find QR codes that take you to a portal with loads more information.

Food - there is rarely a time where you cant get food! Breakfast 7-10, continental breakfast 10:30-12:30, lunch 12:30-2:30, snack shack 12-5pm, dinner 7-9:30. Plus there are two buffets to choice from in the all inclusive. El Medina is down the beach end: popular, busy. La Gazelle is the other end: quiet, outdoor sitting area. There was huge variety in food for all meals. However everyone I spoke to got a tummy bug at some point or rather. I wont fault the hotel for this, as it seems standard for Egypt. Beach - Amazing private beach with one of the best house reefs (all the dive centres visit). Everyone heads for lunch ~1pm and the beach clears out. There’s usually sun loungers available all times of day but if you want a seafront view then either get their first thing or at lunch. You can bring food down from Temple bar too if you get snackish Pools & Grounds - the whole resort is long & thin, with two pool areas at either end. The beauty of this is that there is a super quiet, chill area where no one visits, or the more active beach end, with lots of activations and people to talk to. I recommend exploring the whole resort as soon as you arrive, its immaculate with so many facilities & nooks to discover. Room - I would argue that the Garden rooms are the best. Whilst they're not beach-view, they're quiet and away from the main hubs of activities and pool areas. Be aware that the AC only goes down to 20°C. This is actually an ideal temperature for sleeping though. May was windy, so not too many mosquitoes! Every day the rooms were made up immaculately. Didn't matter if you were away at different times, the staff would come back to check morning or evening if they could do the room, and without being seen! Free 1.5L water bottles were a bonus too. Staff - If you need anything, go to the restaurant staff (particularly La Gazelle staff & Mohammed Emad!). They are so lovely, and will bend over backwards for you. Bad tummy?

Stayed in May 2024

Todo ok

Todo en general

Stayed in May 2024

Ear swabs and wet wipes were missing in the rooms

Everything was perfect I recommend to everyone

Stayed in April 2024

Imagine a luxury resort with a stunning pool, attentive staff, and immaculate accommodations. The gardens are beautifully maintained, and the food, especially at the Italian restaurant, is exquisite. Every evening offers entertaining activities, ensuring a memorable stay with top-notch cleaning services thanks to sir Walid. Crazy party every night thanks to Mr. Oscar!

Stayed in March 2024

English level of guys who work in main reastaurant is poor. "Finish?" is always what you hear when they want to take your plate or clean from a table. "Can I take your plate?" or " Can I clean from the table?" would sound more professional. But, they compensate the lack of language knowledge with willingness to help. So, big respect for that!

Wonderful and protected from wind sandy beach, especially good for those with kids since you can enter water from that. Coral reef starts about 40-50 meters off of the coastline, and I must say it is beatiful! Staff is very sevice orientated. Special thanks to cleaning boy Mohamed! He was always near and willing to help when we needed it. And cappuccino in lobby bar and beach bar was one of the best I had ever tried. I am looking forward to coming back again soon!

Stayed in March 2024

The helpfulness of the staff. Nothing was touch trouble.

Stayed in February 2024

1. I didn't like lunches and dinners. Salads and soups I could not eat at all. Hot meal was mostly untasty, though I could find a couple of good items. The fish was dry and oversalted. The choice of bread, fresh fruit and vegetables was good. 2. The prices in SPA center are too high. 95 euros for a body massage (minimum) and 75 euros for face treatments. Crazy. 3. Single rooms are quite small with no balcony or terrace. The shower cabin in my room didn't close porperly and the bathroom was full of water after having a shower.

AMAZING SEA - absolutely clean and has a beautiful reef several meters away from the beach. The hotel territory is very nice. Several pools, many sunbeds with beach umbrellas, good breakfasts, good bars, friendly staff. There is a good restaurant street not far from the hotel (5 minute by taxi, 4-5 USD one way).

Stayed in November 2023

Our suite was very far from the beach, we used to walk a long distance everyday . There's no variety of food, I expected it to be better. We had a problem with the t.v , it had only 8 channels and they said they will fix it but no one did.

Everything was good , we enjoyed our stay there.

Stayed in August 2023

The main restaurant at the hotel was not very good and the food was average for Lunch and Dinner. Breakfast was decent though. The snacks/lunch by the pool was very good to be fair.

The rooms,facilities and staff were really good.

Stayed in August 2023

kids club is very poor schedule is terrible staff not caring

surroundings, architecture, swimming pools, bars

Stayed in April 2023

The walk to our room was very very very long. I was extremely upset about that. It almost ruined my holiday but I made an effort to get over it. If I ever do go back, or tell others, I will CERTAINLY make sure they see a map of the rooms to make sure they are not so far from the center.

Almost everything!

Stayed in April 2023

-

Kind staff, good facilities, everything was superb.

Stayed in March 2023

Reception is slow at times to solve requests.

Reef is wonderful. The view is fantastic in the evenings. Have to applaude to bar guys. It is worth to tip them since they deserve it. They are very helpful. Overall a good experience. I personally like this hotel a lot. I also have noticed that the gardenes do a wonderful job, looks very neat and tidy.For me definitely come back destination.

Stayed in March 2023

Maybe just wifi around the swimming pool very bad work.

Very beautiful and clean hotel with the amazing beach bar and pool view. The staff was so friendly and helpful and very funny. They have a great activity stuff who do the great work. Eery day have great program and singers in Loby bar where can you drink all alcohol you would like to is all inclusive and they make a great cocktails. , WiFi is very good in rooms and in Loby but not so much around the pool and beach if wifi off. Food is very good also they have an Italian restaurant but alla carte extra charge Good atmosfer l will absolutely come back.

Stayed in February 2023

all good

all facilities were in great shape and food was good and plentiful

Stayed in February 2023

all was fine

my fiancée and I stayed 9 days in early december, we had 26 degrees, perfect temperature for swimming, and there was no wind. We swam an hour and a half a day near and beyond the coral reef, the seabed in front of the hotel is so beautiful that others organize boat trips to visit it. We enjoyed the good food and the room was comfortable, for us it is the best hotel, 5 stars!

Stayed in December 2022

I didn't like the food I didn't like the damaged bathroom the sink was broken I didn't like the drink that I was served it had soil in my drink After saying that I had food poisoning from the food to the staff they repetitively denied how the food would cause food poisoning and said that I'm am mistaken and I have a delicate stomach And they gave me a complimentry bowl of fruit but they where unwashed and had soil on them I've been in the catering industry for 23 years and all three managers treated me like I don't know my own profession which made me feel disrespected and one of the managers called me a "pure bitch" and tried to hide that fact he said it and I have many videos so if you want proof contact me please

Not much

Stayed in May 2025

This review has been hidden because it doesn't meet our guidelines.

Some of the staff were very arrogant. Some were trying to make money out of you. The overpriced taxi-service was very good but the ones outside of the hotel terrible as always.

It was decent.

Stayed in March 2024

- The location for my room although there are many rooms similar empty .. but they choose the farest room - they had poor animation team - they had electric car didn’t use for the guest

Smiley Stuff , helpful waiters , nice sea , warm pool

Stayed in March 2024