Reviews of JAZ Fanara Residence 5 stars
Ras Om El-Seid, Sharm El Sheikh, Egypt
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Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewNot much
I didn't like the food I didn't like the damaged bathroom the sink was broken I didn't like the drink that I was served it had soil in my drink After saying that I had food poisoning from the food to the staff they repetitively denied how the food would cause food poisoning and said that I'm am mistaken and I have a delicate stomach And they gave me a complimentry bowl of fruit but they where unwashed and had soil on them I've been in the catering industry for 23 years and all three managers treated me like I don't know my own profession which made me feel disrespected and one of the managers called me a "pure bitch" and tried to hide that fact he said it and I have many videos so if you want proof contact me please
Dear Rhodie, We take all guest feedback seriously, especially when it relates to service quality and guest well-being. However, in this case, we must firmly and unequivocally respond to the false and defamatory claims presented in your review. Your stay was marked by multiple interactions with our team, during which you repeatedly demanded either a full refund or three complimentary nights—explicitly threatening to post a damaging review should we decline. This approach constitutes an attempt at coercion and is taken extremely seriously. Regarding your claim of food poisoning, we offered immediate medical assistance and encouraged you to visit a doctor or undergo tests to confirm your condition. You refused all offers of support and chose not to pursue any medical documentation, making your allegations entirely unsubstantiated. You also accused a staff member of verbal abuse, stating you had video evidence. Upon reviewing our surveillance footage of the interaction in question, we can confirm that no such insult was made by our team. The recording clearly shows a calm, respectful conversation on the part of our staff. We welcome any independent authority to review these recordings to confirm our findings. As for your complaints regarding the food and facilities, they were investigated at the time of your stay. While personal preferences can vary, our hotel maintains high standards of hygiene and service, recognized by countless guests who return year after year. We did offer a gesture of goodwill despite your unverified claims—something we stand by as a measure of hospitality, not admission of fault. We will not be intimidated by threats or tolerate slander against our team. Should you choose to publish or disseminate knowingly false information, we reserve the right to take appropriate legal action to protect our reputation and the integrity of our staff. Sincerely,
Dear Rhodie, We take all guest feedback seriously, especially when it relates to service quality and guest well-being. However, in this case, we must firmly and unequivocally respond to the false and defamatory claims presented in your rev… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewstaff are frindly and helpful specifically at restaurants, rooms are comfortable
the check in process took ling time
Dear Ehab, Thank you so much for your incredibly kind and detailed review! We are absolutely thrilled to hear that you had such a wonderful vacation with us and that so many aspects of your stay and the entire staff made you feel so well taken care of. We take great pride in creating memorable experiences, and your recognition of their hard work means the world to us. We’re delighted you enjoyed your stay at Jaz Fanara Resort and thank you for the review highlighting, our team loves adding that extra touch of creativity and interaction! Your enthusiasm is the greatest compliment we could receive, and we’d be overjoyed to welcome you back for another amazing stay. Until then, we wish you many more wonderful travels! Warm regards,
Dear Ehab, Thank you so much for your incredibly kind and detailed review! We are absolutely thrilled to hear that you had such a wonderful vacation with us and that so many aspects of your stay and the entire staff made you feel so well ta… Show more
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewGreat location, food is good, friendly staff, animation team is doing a great job all the day Thank you for the reception team Ahmed and Mohammed
Dear Ahmed, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday experience for every guest and welcome any suggestions for improving and developing our service as we always strive to ensure the complete satisfaction of our guest. Looking forward to welcome you back at Jaz Fanara Resort. Best regards
Dear Ahmed, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday ex… Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 September 2024 · Stayed in September 2024
Verified reviewReception is very good (Mohamed Camel, Mohamed Rashad, shebl hany) Staff is amazing Food is delicious Building and room are very cleaning
Nothing
Dear Federico, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday experience for every guest and welcome any suggestions for improving and developing our service as we always strive to ensure the complete satisfaction of our guest. Looking forward to welcome you back at Jaz Fanara Resort. Best regards,
Dear Federico, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday… Show more
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewReviewed: 7 August 2024 · Stayed in August 2024
Verified reviewMohammed on reception is a good person
Dear Mamoon, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday experience for every guest and welcome any suggestions for improving and developing our service as we always strive to ensure the complete satisfaction of our guest. Looking forward to welcome you back at Jaz Fanara Resort. Best regards,
Dear Mamoon, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday e… Show more
Reviewed: 7 August 2024 · Stayed in August 2024
Verified reviewBeautiful location. Beach with snorkling. LOVE That music isn't super loud. You can actually relax.
Distance to facilities when staying at Resedence part can be long, but it's ok. Some sun beds are old. Could consider sun beds with better cushions.
Dear Puk, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday experience for every guest and welcome any suggestions for improving and developing our service as we always strive to ensure the complete satisfaction of our guest. Looking forward to welcome you back at Jaz Fanara Resort. Best regards,
Dear Puk, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday expe… Show more
Reviewed: 28 June 2024 · Stayed in June 2024
Verified reviewReviewed: 18 June 2024 · Stayed in June 2024
Verified reviewReviewed: 20 May 2024 · Stayed in May 2024
Verified reviewFood - there is rarely a time where you cant get food! Breakfast 7-10, continental breakfast 10:30-12:30, lunch 12:30-2:30, snack shack 12-5pm, dinner 7-9:30. Plus there are two buffets to choice from in the all inclusive. El Medina is down the beach end: popular, busy. La Gazelle is the other end: quiet, outdoor sitting area. There was huge variety in food for all meals. However everyone I spoke to got a tummy bug at some point or rather. I wont fault the hotel for this, as it seems standard for Egypt. Beach - Amazing private beach with one of the best house reefs (all the dive centres visit). Everyone heads for lunch ~1pm and the beach clears out. There’s usually sun loungers available all times of day but if you want a seafront view then either get their first thing or at lunch. You can bring food down from Temple bar too if you get snackish Pools & Grounds - the whole resort is long & thin, with two pool areas at either end. The beauty of this is that there is a super quiet, chill area where no one visits, or the more active beach end, with lots of activations and people to talk to. I recommend exploring the whole resort as soon as you arrive, its immaculate with so many facilities & nooks to discover. Room - I would argue that the Garden rooms are the best. Whilst they're not beach-view, they're quiet and away from the main hubs of activities and pool areas. Be aware that the AC only goes down to 20°C. This is actually an ideal temperature for sleeping though. May was windy, so not too many mosquitoes! Every day the rooms were made up immaculately. Didn't matter if you were away at different times, the staff would come back to check morning or evening if they could do the room, and without being seen! Free 1.5L water bottles were a bonus too. Staff - If you need anything, go to the restaurant staff (particularly La Gazelle staff & Mohammed Emad!). They are so lovely, and will bend over backwards for you. Bad tummy?
Reception - Honestly, we found the reception staff aren't interested in helping. If you need anything, the restaurant staff generally know everything and will bend over backwards for you! So its not that you're left without help. Wifi - We were too relaxed to care but Wifi didn't stretch to the rooms & was only available in public spaces. When there were too many people in one place, it was impossible to connect. Singer - Most nights at La Gazelle will have a singer who performs for the outdoor seating area. This may sound rude, but a particular blonde one was a terrible singer who set her speaker far too loud, ruined the atmosphere & drove everyone inside. Staff eventually caught on and she wasn't invited back, then a local Egyptian woman started and was amazing (with appropriate volume). Hope they keep the new one! Resort staff selling things - There is literally everything you could want at this resort (spa, photographer, dive centre). This comes at the cost of people continuously trying to give you a 'good price' on the add on services, and coming back to check if you've changed your mind. This is only an issue if you are down the beach-end of the resort (theyre not up at the other end by La Gazelle). You can apparently get a 'do not disturb' sign for the lounger your on but I never saw any. On the flip side of this, the bar staff will always come over and ask if you want a drink. Egypt is very tip-based so this means people are extra attentive. You're rarely on the loungers at La Gazelle pool without a bespoke drink in hand. Information - You get an info packet on arrival, but there are some hard-to-find QR codes that take you to a portal with loads more information.
Dear Megan, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday experience for every guest and welcome any suggestions for improving and developing our service as we always strive to ensure the complete satisfaction of our guest. Looking forward to welcome you back at Jaz Fanara Resort. Best regards,
Dear Megan, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday ex… Show more
Reviewed: 6 May 2024 · Stayed in May 2024
Verified reviewTodo en general
Todo ok
Dear Manuel, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday experience for every guest and welcome any suggestions for improving and developing our service as we always strive to ensure the complete satisfaction of our guest. Looking forward to welcome you back at Jaz Fanara Resort. Best regards,
Dear Manuel, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday e… Show more
Reviewed: 19 April 2024 · Stayed in April 2024
Verified reviewReviewed: 12 April 2024 · Stayed in April 2024
Verified reviewEverything was perfect I recommend to everyone
Ear swabs and wet wipes were missing in the rooms
Dear ismet, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday experience for every guest and welcome any suggestions for improving and developing our service as we always strive to ensure the complete satisfaction of our guest. Looking forward to welcome you back at Jaz Fanara Resort. Best regards,
Dear ismet, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday ex… Show more
Reviewed: 2 April 2024 · Stayed in March 2024
Verified reviewReviewed: 31 March 2024 · Stayed in March 2024
Verified reviewIt was decent.
Some of the staff were very arrogant. Some were trying to make money out of you. The overpriced taxi-service was very good but the ones outside of the hotel terrible as always.
Dear Henrik, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday experience for every guest and welcome any suggestions for improving and developing our service as we always strive to ensure the complete satisfaction of our guest. Looking forward to welcome you back at Jaz Fanara Resort. Best regards,
Dear Henrik, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday e… Show more
Reviewed: 19 March 2024 · Stayed in March 2024
Verified reviewImagine a luxury resort with a stunning pool, attentive staff, and immaculate accommodations. The gardens are beautifully maintained, and the food, especially at the Italian restaurant, is exquisite. Every evening offers entertaining activities, ensuring a memorable stay with top-notch cleaning services thanks to sir Walid. Crazy party every night thanks to Mr. Oscar!
Dear angeloiaia, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday experience for every guest and welcome any suggestions for improving and developing our service as we always strive to ensure the complete satisfaction of our guest. Looking forward to welcome you back at Jaz Fanara Resort. Best regards,
Dear angeloiaia, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holid… Show more
Reviewed: 8 March 2024 · Stayed in March 2024
Verified reviewWonderful and protected from wind sandy beach, especially good for those with kids since you can enter water from that. Coral reef starts about 40-50 meters off of the coastline, and I must say it is beatiful! Staff is very sevice orientated. Special thanks to cleaning boy Mohamed! He was always near and willing to help when we needed it. And cappuccino in lobby bar and beach bar was one of the best I had ever tried. I am looking forward to coming back again soon!
English level of guys who work in main reastaurant is poor. "Finish?" is always what you hear when they want to take your plate or clean from a table. "Can I take your plate?" or " Can I clean from the table?" would sound more professional. But, they compensate the lack of language knowledge with willingness to help. So, big respect for that!
Dear Vassili, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday experience for every guest and welcome any suggestions for improving and developing our service as we always strive to ensure the complete satisfaction of our guest. Looking forward to welcome you back at Jaz Fanara Resort. Best regards,
Dear Vassili, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday … Show more
Reviewed: 2 March 2024 · Stayed in March 2024
Verified reviewSmiley Stuff , helpful waiters , nice sea , warm pool
- The location for my room although there are many rooms similar empty .. but they choose the farest room - they had poor animation team - they had electric car didn’t use for the guest
Dear Hany, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday experience for every guest and welcome any suggestions for improving and developing our service as we always strive to ensure the complete satisfaction of our guest. Looking forward to welcome you back at Jaz Fanara Resort. Best regards,
Dear Hany, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday exp… Show more
Reviewed: 22 February 2024 · Stayed in February 2024
Verified reviewThe helpfulness of the staff. Nothing was touch trouble.
Dear Evans, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday experience for every guest and welcome any suggestions for improving and developing our service as we always strive to ensure the complete satisfaction of our guest. Looking forward to welcome you back at Jaz Fanara Resort. Best regards,
Dear Evans, First of all we would like to thank you for choosing Jaz Fanara Resort & Residence to spend your holiday, and we would like to thank you for your feedback. Our team is extremely committed to delivering the perfect holiday ex… Show more
Reviewed: 7 February 2024 · Stayed in February 2024
Verified review