Reviews of Il Mercato Hotel & Spa 5 stars
Hadabet Om El Seed, Sharm El Sheikh, Egypt
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewVeri durty and bad.the food ugly and bad. Smill bad looks bad
No cleaning. No service. No tawels. Bad food. Bad restorand bad choice and bad hotel in very bad place
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewVery bad
Very bad I didn’t like any thing the place was not clean and old very discussing
Dear Mr. Mohamed, Thank you for choosing IL Mercato Hotel & Spa for your stay. We appreciate your feedback and are sorry that some aspects of your holiday did not live up to your expectations. We welcome guest feedback and constructive criticism and appreciate you taking the time to review the IL Mercato Hotel & Spa. Having said that, we are deeply sorry that you did not bring any of your concerns to our attention while you were in-house, thus denying us the opportunity to address them and improve your holiday experience. We hope to see you in the near future once again here to meet your expectations from all aspects next time. Kind Regards, Mohamed Abdel Gelil General Manager
Dear Mr. Mohamed, Thank you for choosing IL Mercato Hotel & Spa for your stay. We appreciate your feedback and are sorry that some aspects of your holiday did not live up to your expectations. We welcome guest feedback and constructive… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe staff were very helpful and friendly, especially at the Aqua Park. My kids had a great time at the pool, and they particularly enjoyed the foam party
The food needs to be improved, the quality and taste are very bad. The free beach is smelly not clean. And unfortunately the other beach Palma with extra fees to enter, the hotel doesn’t offer transportation with flexible scheduling to go to it.
Dear Ms. Sara, Thank you for choosing IL Mercato Hotel & Spa for your holiday. It was a delight to read that you had a great time in Aqua Park and your kids enjoyed the activities. We take note of all of your feedback and will discuss it further with the team as we work to continue to enhance our services in the future. Thank you very much for your review, and we look forward to the pleasure of hosting you in the near future with our own tradition of warm and friendly hospitality. Kind Regards, Mohamed Abdel Gelil General Manager
Dear Ms. Sara, Thank you for choosing IL Mercato Hotel & Spa for your holiday. It was a delight to read that you had a great time in Aqua Park and your kids enjoyed the activities. We take note of all of your feedback and will discuss … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe staff is super professional very helpful and respectful very responsive. They upgrade us for free gave us a complimentary lunch in the checkout day. Very generous. The water park is very nice. The beds are very comfy.
The food at the hotel was honestly quite disappointing — it just didn’t taste good, and that really affected the overall experience. I think there’s a lot of potential here, though! Maybe instead of offering so many different dishes, it would be better to focus on just 4 or 5 well-made ones using high-quality oil, butter, or ghee. A smaller menu with great flavors could really make a big difference for future guests. The locks of the doors need to be fixed we face this problem in almost most of the doors I had 3 rooms and the restaurant bathroom and the bathrooms in the room it takes alot of effort to open the door also my kids stuck there more than one time.
Dear Mr. Mohamed, Thank you for choosing IL Mercato Hotel & Spa for your holiday. We are glad that our staff provided the best service and the water park and comfort of the beds have fully met your expectations. We apologize for any dissatisfaction you went through as you find the hotel not up to your expectation. We took note of all of your feedback and actions will be taken accordingly with the team as we work to continue to enhance our services in the future. We hope to see you in the near future once again here to meet your expectations from all aspects next time. Kind Regards, Mohamed Abdel Gelil General Manager
Dear Mr. Mohamed, Thank you for choosing IL Mercato Hotel & Spa for your holiday. We are glad that our staff provided the best service and the water park and comfort of the beds have fully met your expectations. We apologize for any di… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThanks to hotel welcome man Safwat , he help me a lot and very kind good heart❤️I feel warm in my 1st station in Egypt because of him！
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewIt's not a 5* hotel
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewIt's a good hotel, but the food needs improvement. Unfortunately, they're not very hospitable and don't allow you to use the hotel's facilities after check-out, not even lunch. Of course, they're not obligated to do this, but in Türkiye, they certainly help you with such things. The hotel needs to change its approach.
It's a good hotel, but the food needs improvement. Unfortunately, they're not very hospitable and don't allow you to use the hotel's facilities after check-out, not even lunch. Of course, they're not obligated to do this, but in Türkiye, they certainly help you with such things. The hotel needs to change its approach.
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewExcellent value for money…. Very comfortable great beds and air conditioning stafff very friendly and helpful.! Spa centre was great massage and spa !
The orange juice was not very nice
Dear Mr. Jonathan, Thank you for choosing the IL Mercato Hotel & Spa and for taking a part of your valuable time to post this review. We are glad that the value for money, comfortable beds, a/c, staff, and massage have fully met your expectations. We take note of all of your feedback and will discuss it further with the team as we work to continue to enhance our services in the future. Thank you very much for your review, and we look forward to the pleasure of hosting you at in the near future with our own tradition of warm and friendly hospitality Kind Regards, Mohamed Abdel Gelil General Manager
Dear Mr. Jonathan, Thank you for choosing the IL Mercato Hotel & Spa and for taking a part of your valuable time to post this review. We are glad that the value for money, comfortable beds, a/c, staff, and massage have fully met yo… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe animation team and bar staff were friendly, energetic, and made an effort to create a welcoming atmosphere. Entertainment activities were engaging, and the overall vibe at the bars was pleasant and relaxed. The room was generally comfortable and clean, offering a decent stay. Meat dishes and desserts at the buffet stood out in quality and taste.
Service at the front desk was lacking—we had to request a towel change multiple times before it was addressed. The quality of alcoholic beverages was disappointing, limited to a few low-quality local wines and beers. Schedules for the pools, water park, and snack bars were overly complicated, with several open/close intervals throughout the day that were hard to follow. The food, in general, did not meet five-star standards. Many dishes were repetitive, vegetables often looked less than fresh, and the fruit selection was very limited. The room's TV was extremely small, and the bathroom felt quite dated and in need of an upgrade.
Dear Mr. Michael, Thank you for choosing IL Mercato Hotel & Spa and for taking the time to tell us about your experience. We are glad that our hotel animation team, entertainment activities, bar staff, and accommodations have fully met your expectations. We apologize for any inconvenience you went through, please rest assured that we took the necessary measurements to prevent it from happening in the future. We are in the process of improving the entire place; we have already started gradually with the new rooms' extension. It will enable us to enhance the value of the hotel's amenities and facilities. We wish to have the pleasure welcoming you soon for further great memories. Kind Regards, Mohamed Abdel Gelil General Manager
Dear Mr. Michael, Thank you for choosing IL Mercato Hotel & Spa and for taking the time to tell us about your experience. We are glad that our hotel animation team, entertainment activities, bar staff, and accommodations have fully me… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified review