Reviews of Mar Charbel Hotel Cairo 4 stars
29 El Falaky street down town,Cairo Egypt, 11613 Cairo, Egypt
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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewExcellent hotel, near everything, rooftop bar and restaurant was fantastic with amazing views. Breakfast was delicious. All the staff were friendly and very helpful. Would definitely stay here again.
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGood price-quality. Very helpful staff at reception, especiallu Olfat!
The wifi does not work
Dear Pol, Thank you for your kind review. We are delighted that you appreciated our reception team. Your feedback regarding the WiFi is noted and we will work on improving this service. We look forward to welcoming you again in the future."
Dear Pol, Thank you for your kind review. We are delighted that you appreciated our reception team. Your feedback regarding the WiFi is noted and we will work on improving this service. We look forward to welcoming you again in the future.… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewStaff were friendly , room is clean. In the city .
The hotel restaurant not linked with the hotel so can’t do room service or add to hotel bill. Staff try to help with locations but a map and showing us where to go is more helpful. We got lost multiple times trying to find pharmacy when we sick and can’t find on google maps. It’s in quiet streets of Cairo so walking around is that that safe from groups of dogs roaming the streets and fighting each other .
Dear Bev, Thank you for sharing your feedback. we are delighted to hear that you enjoyed your stay with us especially our team's hospitality, Cleanliness, Location, We’re sorry for the inconvenience you faced and appreciate your suggestions regarding maps and directions. We will share your suggestions with the hotel management for consideration. We hope to have the chance to welcome you again. Best Regards, Hotel Management
Dear Bev, Thank you for sharing your feedback. we are delighted to hear that you enjoyed your stay with us especially our team's hospitality, Cleanliness, Location, We’re sorry for the inconvenience you faced and appreciate your sugge… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewClean good hospitalty and staff was friendly ♥️♥️ I recommend for all who search for perfect days.
Nothing
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewI really liked this hotel, it’s in a very good location, is extremely clean and the staff is lovely. For sure i will go back!
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGreat friendly staff who were very helpful at all times and quite knowledgeable about tours, currency and general advice Great team at reception led by olFat and Donia Thanks for your help girls Much appreciated
Not too sure about location however I was not there long enough to familiarise myself with the area and in addition the Uber service was excellent they had no problem coming and going from the hotel
Dear Giuseppino Thank you for wonderful review , We are delighted to hear that you are enjoyed our Location, Staff and cleaning, We are delighted to hear that our entire team made your stay enjoyable. Providing excellent service is our top priority, and your appreciation means a lot to us. We hope to welcome you again soon to Mar Charbel Hotel Best regards, -
Dear Giuseppino Thank you for wonderful review , We are delighted to hear that you are enjoyed our Location, Staff and cleaning, We are delighted to hear that our entire team made your stay enjoyable. Providing excellent service is our top… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewInternet is horrible!
Dear Nasr, Thank you for your feedback. We apologize for the inconvenience with the internet and are working on improving this service for our guests, We look forward to welcoming you again soon. Best Regards,
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReception Cleaning Location
Elevator
لإhank you for staying with us and for your feedback. We are delighted to hear that you are enjoyed our Location, Cleaning & our team's hospitalityو We look forward to welcoming you again soon Best Regards,
Reviewed: 10 August 2025 · Stayed in May 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewGrest location. Very nice rooms, comfortable with all necessary amenities. Breakfast buffet is delicious with very nice local dishes. Michael and Olfat at the reception were super friendly and helpful ! Thank you !
Just be aware that there aren't many outlets to charge your electronics (if you have multiple) in the room. (1 or 2 max)
Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us., It’s great to know that our Breakfast buffet meet your expectations, we truly look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Mar Charbel Hotel
Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us., It’s great to know that our Breakfast buffet meet your expectations, we truly look forward to welcoming you back again soon for ano… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe staff
Water shortage. No hot water. Failing toilets
Dear Francisco, Warm regards, Thank you for your feedback and kind words about our our staff's hospitality – we truly appreciate it. We sincerely apologize for the inconvenience caused by the water issue during your stay. The shortage and lack of hot water were due to an unexpected problem in the main water supply outside the hotel. Thankfully, the issue was resolved quickly, and we have taken all necessary measures to prevent it from happening again. We hope to have the opportunity to welcome you again and provide you with a smoother experience. Best Regards, Mar Charbel hotel
Dear Francisco, Warm regards, Thank you for your feedback and kind words about our our staff's hospitality – we truly appreciate it. We sincerely apologize for the inconvenience caused by the water issue during your stay. The shortage … Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewthe staff were great and nice to interact with, the food was delicious (i especially enjoyed the drinks at the bar and the large menu - i recommend getting the mixed grill) and the room was comfy
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe room was tidy
Staff weren’t friendly until we decided to check out early.
Dear Mr, Chrisoula, Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet your expectations Please note that a standard room was reserved for you as per your booking. However, we were happy to offer you a special room with a balcony, as a complimentary upgrade to make your stay more enjoyable. We would also like to mention that no complaints were reported to our team during your stay. At check-out, our front desk staff did their best to assist you and even arranged an Uber ride to help facilitate your departure. We truly value your comments and always aim to improve. We hope to have the opportunity to welcome you again for a better experience. Best regards, Mar Charbel Hotel
Dear Mr, Chrisoula, Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet your expectations Please note that a standard room was reserved for you as per your booking. However, we were… Show more
Reviewed: 29 July 2025 · Stayed in May 2025
Verified reviewReviewed: 27 July 2025 · Stayed in May 2025
Verified reviewEverything was amazing it’s my third time
Nothing
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewI had a really pleasant stay at Mar Charbel Hotel! The location is fantastic- right in the heart of Downtown Cairo, just a short walk to the Egyptian Museum, Tahrir Square, and the metro. It made getting around the city super convenient. The staff were incredibly warm and helpful throughout my visit. Everyone I interacted with was welcoming and ready to assist with anything I needed. The room was clean, spacious, and comfortable, with a nice view of the city. Breakfast was also a highlight with plenty of options. I didn’t have time to try the rooftop pool, but it looked lovely and offered great city views. Overall, I’m really grateful for the experience and would definitely stay here again next time I’m in Cairo. Highly recommend for anyone looking for a central, comfortable, and friendly place to stay!
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewVery modern and comfortable room. Nice location not far from the museum. Staff was lovely. Breakfast was very good.
The food from the restaurant is very good and at a good price but the service is very slow and their English isn’t great. Their menu is like 25 pages, They didn’t tell us that the dish we ordered wasn’t available and brought us something else, more expensive. We tried to explain but they didn’t understand. The « pool » area could be great with chairs and an area to chill.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe staff were very helpful and friendly. The breakfast was amazing and the location was good.
The language barrier at time was a struggle. The pool was not a real pool, it was at best a paddle pool. But it was wet and good to cool off in.
Dear Mr. Mark, Thank you so much for your kind words. We're thrilled to hear that you enjoyed our helpful and friendly staff, the amazing breakfast, and our convenient location. Regarding the pool, while it is a smaller relaxation pool, we’re glad it still offered a refreshing break during the warm weather. Your feedback is important to us, and we hope to welcome you again for another enjoyable stay. Best Regards, Mar Charbel Hotel
Dear Mr. Mark, Thank you so much for your kind words. We're thrilled to hear that you enjoyed our helpful and friendly staff, the amazing breakfast, and our convenient location. Regarding the pool, while it is a smaller relaxation pool… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewI thought the place was great - the drinks at the cafe were delicious, the rooms were comfortable and stylish, and the staff was very helpful whenever I had a question, I would come again!
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was cooked to perfection and the chief was very receptive to all of my dietary restrictions and preferences. The rooftop cafe and pool were beautiful and had a breathtaking view of Downtown Cairo! It was really easy to get around the city being in this central location. I brought 2 friends with me from the US and had an amazing experience with everything from the staff to the amenities. I would definitely come again!
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe location is the most interesting part And the building it’s unique bec the roof has the perfect view u can explore the historical cairo and castle of saleh eldin , the cairo tower and the nile clearly.
Nothing
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewfood at restaueant was good, and restaurant staff vas helpfull
there were times when receptionist was rude, the room was not always cleaned, and some personal things went missing from our luggage; outside of the hotel was very dirty and scary
Dear malcolm johnathan, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the food at our restaurant and that our restaurant staff were helpful — your kind words will be shared with the team. We’re truly sorry to learn about your concerns regarding the reception service and room cleanliness. Please rest assured that your comments have been shared with the relevant departments for immediate review and improvement. Regarding the missing item from your luggage, and as per our communication with you, it was clarified that the lost item was a keychain. Since no other belongings were reported missing, it is possible that the keychain may have been misplaced outside the hotel. We take such matters seriously and always encourage our guests to report any concerns during their stay so we can take appropriate action. Thank you once again for your valuable feedback. It helps us improve, and we hope to have the opportunity to welcome you again under better circumstances. Best Regards, Mar Charbel Hotel
Dear malcolm johnathan, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the food at our restaurant and that our restaurant staff were helpful — your kind words will be shared with the team. We’re… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe hotel is neat and lovely! The workers there are so kind and welcoming! They are willing to help whenever
The location. I mean it’s great, pretty close to the center but doesn’t look safe at night
Reviewed: 11 July 2025 · Stayed in May 2025
Verified reviewThe room was clean and the location is good, the breakfast was good
Nothing specific
Dear Ms. Marwa, Thank you for wonderful review , we are delighted to hear that you enjoyed your stay especially our cleanliness, the breakfast, and the location. Providing excellent service is our top priority, and your appreciation means a lot to us. We hope to welcome you again soon to Mar Charbel Hotel Best regards,
Dear Ms. Marwa, Thank you for wonderful review , we are delighted to hear that you enjoyed your stay especially our cleanliness, the breakfast, and the location. Providing excellent service is our top priority, and your appreciation means … Show more