The water heating was not working in the room and when i tried to call the service found that also the phone was not working and i had to go to the reception 3 times then meet the manager to solve the issue, after a long trip i wasn't able to take a shower before more than 2 hours after arriving, the reception employees was very unprofessional in handling the issue and i had to meet the manager personally They didn't fix the phone during the whole stay Also Not sure if that's the normal procees at the hotel or not but for me it was the first time that a reception employee ask me to wait until the room service finish inspecting the room after i finished the check out and gave them the keys

The view of the sea view room was good and the room service workers were very good

Stayed in August 2025

The rooms are not that clean

The animation was very good. The staff of the animation team was exceptional. I want to thank a lot personnaly Dido, Nour, mustapha(disha) and Rahma for their conviviality and their smiles. Their animation was the thing that make us and the child happy. The view of the beach 🏖️ is amazing

Stayed in August 2025

Too noisy by night, it affected my sleep

Good value

Stayed in August 2024

Quality of food and housekeeping are bad Staff are not qualified especially front office Nothing is well organized

Stayed in July 2024

- Bathrooms was not perfect and not clean - absence of GEM and health club and SPA was not good - water pressure in bathrooms was not good

Location was very good and the beach was very good too - staff was very nice and friendly- atmosphere was very nice

Stayed in August 2024

If you are going to Matrouh to enjoy the beautiful beaches, don’t go to this hotel. The hotel beach was closed due to weather and the hotel management refused to take us to any other good beach. We were stuck in the hotel for 4 days with only one pool. You need a car to go to other beaches and taxis are so expensive. Even when the hotel beach opened, it was so dangerous to swim due to high waves. At night there’s only a party for kids and that’s it.

Food- fast response to our problems.

Stayed in August 2024

Rooms are old furniture, not clean and ours had bad smell

Restaurant was very good

Stayed in July 2024

- they didn’t have water or juice in the dinner.

Animation team & swimming pool staff

Stayed in July 2024

The facilities

Staff vert friendly and helpful

Stayed in July 2024

No activity for the kids Beach far away from the hotel No internet in the room No shopping store or supermarket

Staff very friendly and nice Very clean room

Stayed in June 2024

Ladies were swimming with their clothes

Good

Stayed in June 2024

Not clean enough Needs a lot of maintenance Needs a more regluted way of transportation to and from the beach

The reception staff is so friendly and professional with rapid response to any problems The beautiful see view The beach is amazing

Stayed in September 2023

Facilities lack periodic maintenance, Cleanliness too was a problem specially in our first day stay ,we found that the bed sheets and extra pillows didn't really change from previous client! toilet too wasn't clean and smells Furniture , (chair, carpet, bed linens, mattress) wardrobe had strange odor Rooms need significant ventilation and to smell fresh DJ was too loud and boring! There was no programs or animation team or any entertaining activities I think if you don't have a car it would be challenging to get out of the hotel

A nice family vacation destination The breakfast buffet was diverse i found it matching different tastes , the lunch buffet too , the food was tasty in general Cleopatra restaurant staff are super nice and friendly specially Belal the supervisor was quick witted and has a high sense of customer service Hoor from guest relations at the reception was very nice and professional and showed a great deal of flexibility and going the extra mile

Stayed in September 2023

Some facilities were not working properly. Like bath tub and room master key.

Reception team. Hospitality and quick procedures. I went to the room so quickly and the people were so friendly.

Stayed in September 2023

Hotel services are not professional. No room wifi, no luggage trollies, room service is not efficient as you need to call 2 or three times for your request. Overall property rating is not 5 stars as indicated on the website.

Cleanness and quite

Stayed in August 2023

Beach and pool time is very bad start late Close early, that let you exposed to the worst sun time specifically after Egypt applied daytime save policy I home management expand beach and pool time

Good room and staff

Stayed in July 2023

The restaurant..the food was not satisfying and the staff were all the time around not giving any privacy for the guest Also the beach was not good at all

The helpful staff, the entertainment team and activities and the pool

Stayed in July 2023

Happened lot of things 1-No water since early morning till 10 am , and i had to go me and other guests to break fast without using the bathroom 2- i came at 2 pm and i entered the room at 4:20 And although late check in it was not clean and sheets was not changed , the room was not clean at all , phone was not working, , as was not working fine with other family room and they had to waited till next day morning to try 2 rooms with working ac 3- the hotel room Facilities is very poor and old and not clean as much as expected which is the most important part 4- no entertainment or shows at night Only for kids the same activity Same songs every day They never switch the songs off during the athan , i wish they close in athan time , respect athan Beach is 10 min far but was nice as matrouh is very small 5- they promise more than they can do , talk more than they can do and they say a lot of things, they tried to compensate me with late check out

The location is very good and looks nice The animation team was very nice All the staff was very friendly and helpful as much as they can Food was nice and has different menu daily

Stayed in July 2023

Good food

Stayed in July 2023

The beach was very dirty no music no soft drinks no facilities I can't imagine

I bought abottle of water on dinner as they didn't put water in the restaurant can you belive it it is disgusting

Stayed in June 2023

You need to take the shuttle bus to go to the beach.

Stayed in September 2022

The staff was friendly

Stayed in August 2025

The need to add more activities specially in summer, at night, it is to quiet The breakfast is good but need to have more options.

Place to chill and relax

Stayed in August 2025

The location and facilities limitations.

The only good thing in the hotel is the staff. So kind and cooperative specially the restaurant staff.

Stayed in June 2025