Reviews of Sheraton Cairo Hotel & Casino 5 stars
Galaa Square, Cairo, Egypt
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Reviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewPerfect & comfort staying, the lobby man his name mudaser “ مدثر " do very good
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe staff are fantastic and super friendly. I think the service is what stands out when staying here. Everyone is always checking in to make sure you are happy and comfortable. Couldn’t fault the service.
We had three people staying in the room and some items were lacking and needed to be requested for 3. Other than that was a great stay
Dear Ben, thank you for taking the time to share your feedback. Hope to welcome you back soon.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGreat hotel with modern, spacious rooms, excellent location, nice restaurants and bars and most of all great staff and excellent managers. Will definitely be staying again when I'm in Cairo
Dear Arno, thank you for taking the time to share your feedback. Hope to welcome you back soon.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe staff is friendly and the hotel is luxurious
Nothing
Dear Laila, thank you for taking the time to share your feedback. Hope to welcome you back soon.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewthe hotel offered a wide variety of food to meet every taste (european, american, egyptian). It was very tasty. the staff was very helpful and the rooms very clean.
Dear Valued Guest, thank you for taking the time to share your feedback. Hope to welcome you back soon.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewSpecial thanks to duty manger mr.Tarik 🙏 he is very helpful and co-operative, he upgraded my room to suite Nile river view with same cost of my room .and also thanks to the staff , and guest relations
Nothing
Dear Nowyer, thank you for taking the time to share your feedback. Hope to welcome you back soon.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGood hotel and perfect location close to every thing
Thanks to malak she’s working perfectly she’s friendly and very nice person thank you again 🙏🏻
Dear Valued Guest, Thank you for sharing your feedback about your recent stay. It's always uplifting to hear positive comments from our valued guests. I have shared your feedback with our team to celebrate the great experiences we strive to provide. We appreciate your time and hope to welcome you back soon. Sincerely, Amir
Dear Valued Guest, Thank you for sharing your feedback about your recent stay. It's always uplifting to hear positive comments from our valued guests. I have shared your feedback with our team to celebrate the great experiences we striv… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEven though the location is amazing, I still would never stay there again because of the experience
Some staff were friendly but most were not, rude and unwelcoming. Not a family hotel as they do not cater for babies. Very tacky crowd which filters through to the hotel. A very unpleasant experience overall, no attention to detail, other guests do not honour the no smoking rule so areas were filled with a strong smoke smell which is not ideal for young families. Not a 5 star hotel. Good for the party crowd but if you are looking for a 5 star experience with small touches and attention to detail without having to ask for simple things and where people go the extra mile, try the four seasons on corniche
Dear Kashmeera, thank you for taking the time to share your feedback. Hope to welcome you back soon.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewFriendly guest services staff, especially Sherin
Cigarette smell in rooms, hallways, lifts. My room smelt of smoke despite booking a non-smoking room. In room dining staff are extremely rude and do not accommodate differing dietary needs. DO NOT STAY AT THIS HOTEL IF TRAVELING WITH KIDS!
Dear Vishaal, thank you for taking the time to share your feedback. Hope to welcome you back soon.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation is excellent
I have a baby that does not have teeth and everytime I called room service to ask for a pureed vegetable the man who answered said they don't have anything on the menu, sorry. When I spoke to the manager he said they can do any vegetable I like. I called again and the same man said no it's not on the menu. Very rude and not accommodating at all for babies and children. Extremely unhappy as we also stayed at the four seasons across from the Sheraton and I had a 10/10 experience
Dear Kashmeera, thank you for taking the time to share your feedback. Hope to welcome you back soon.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified review