Reviews of Ivy Cyrene Island Aqua Park Resort 4 stars
Montazah, Sharm El Sheikh, Egypt
Loading
Guests also reviewed these properties:
Oss, Netherlands
Sochi, Russia
Ottawa, Canada
Phi Phi Don, Thailand
Renvyle, Ireland
Siem Reap, Cambodia
Peschiera del Garda, Italy
Karuizawa, Japan
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewWe stayed at the hotel in August with our family and we had a really nice holiday ! The territory is beautiful and well maintained , with lots of greenery and flowers . The beach is clean the Red Sea is amazing ! The food was varied enough , always something to choose from. Dinners were especially good ! Room was comfortable and clean . Stag were friendly and were helpful whenever we had questions! Special thanks to reception !
Small Plastic cups on the bars
Dear Guest, Thank you very much for sharing your kind feedback. We are delighted to know that you and your family had a wonderful holiday with us. It is a pleasure to read that you enjoyed our well-kept gardens, the beauty of the Red Sea, and the comfort of your room. We are also glad that our dining options, especially dinners, met your expectations, and that our team members were able to assist you whenever needed. Your special mention of our reception staff is truly appreciated and will be shared with them. We look forward to welcoming you and your family back again soon for another enjoyable stay. Warm regards, Waheed Al Tohamy General Manager
Dear Guest, Thank you very much for sharing your kind feedback. We are delighted to know that you and your family had a wonderful holiday with us. It is a pleasure to read that you enjoyed our well-kept gardens, the beauty of the Red Sea, … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewDear Guest, Thank you for your kind words and recommendation! We’re so glad you enjoyed your time with us and we look forward to welcoming you back soon. 🌸 Warm regards, Waheed Al Tohamy General Manager
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewNothing
Very disappointing stay. Some staff are rude and unhelpful, while others were fine. Food is very bad (even spoiled vegetables), and no sugar-free drinks are available at all. Very unknown and cheap brands are used for hot drinks. Ice machine never works and drinking water is always hot. No AC in the restaurant or reception, rooms are very old, facilities and entertainment are poor, and the beach is far from the hotel. Absolutely not worth the price.
Dear Valued Guest, Thank you for taking the time to share your feedback. I truly regret to hear that your stay did not meet your expectations. We are concerned to read that you found some of our team members unhelpful, as our staff are usually recognized for their friendliness and genuine service. We wish you had shared specific details during your stay so that we could have addressed the matter immediately. Regarding your comment about vegetables, please allow me to clarify that we would never serve spoiled food. Our kitchens are strictly monitored and audited both internally and externally, in addition to the daily inspections carried out by our culinary supervisory team. Deliveries are checked carefully, and any products that do not meet our standards are automatically rejected. Hygiene and quality remain our top priorities. As for the air conditioning, during the peak of summer and extreme heat, systems may at times feel less efficient, although our maintenance team continuously monitors and services them to ensure optimal performance. We always encourage our guests to report any issue during their stay so it can be resolved promptly, as many matters can be easily fixed on the spot. Your remarks regarding beverages and drinks have been shared with our Food & Beverage team for review and improvement. We truly value your feedback as it helps us improve, and we hope you may reconsider visiting us again in the future to experience the hospitality we are known for. Yours sincerely, Waheed Al Tohamy General Manager
Dear Valued Guest, Thank you for taking the time to share your feedback. I truly regret to hear that your stay did not meet your expectations. We are concerned to read that you found some of our team members unhelpful, as our staff are us… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewI spent there only 15 hours between my stay in Dahad and flight back home and I chose the hotel only because of its proximity to the airport. Modern comfortable room. Delicious food. Friendly staff. Wifi in the room.
Huge noisy place. Weird lightning in the room - no bedside lamp and confusing switches. But no big deal.
Dear Valued Guest, Thank you for choosing to stay with us, even for a short visit before your flight. We’re glad to hear that you enjoyed the comfort of your room, the food, our team’s hospitality, and the convenience of our location near the airport. It’s also great to know the in-room Wi-Fi met your expectations. We appreciate your feedback regarding the lighting and room layout. While we're happy it didn't impact your overall experience, your comments have been noted and shared with our team for future improvements. We hope to welcome you again — perhaps for a longer stay next time! Best regards, Waheed Al Tohamy General Manager
Dear Valued Guest, Thank you for choosing to stay with us, even for a short visit before your flight. We’re glad to hear that you enjoyed the comfort of your room, the food, our team’s hospitality, and the convenience of our location near … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe place is very good for kids. The facilities and slides on the pools. The beach was nice too with a big space and a long extension inside the water that you could jump right inside the water without having to step on the rocks outside. They also made shows and activities almost every day. The food quality was excellent. The staff were polite and helpful, although sometimes you could feel they are understaffed. One day, we found a fruit basket and refreshments for free in our room, which was a very nice gesture. The housekeeping was very helpful and responsive. The place is very practical, not luxurious. The rooms had keys, not cards. The shower had water flowing from both the lower tap and the shower head at the same time, but still, the water pressure was fine. The rooms were spotless clean but a bit old.
The animation team was not good. At one night, they kept talking in russian with no regard to english or arabic speakers. After a while, people began to leave, and we kept waiting till we discovered the show was canceled. When we addressed them, they responded in irony! Also, the coffee machines were not available at any of the pool bars. I needed to walk to the lobby, which was a long walk. On check out, they were a bit harsh to make us leave, although we were not late. They called several times, and the bellman was early and kept waiting outside, which was a bit weird. However, they were all polite.
Dear Mr. Amr, Thank you for taking the time to share such a detailed review of your stay with us. We're delighted to know that you found the resort enjoyable for children, especially with the pool facilities and beach setup. It's also great to hear your kind words about the food quality, our helpful housekeeping team, and the thoughtful gesture in your room — your satisfaction means a lot to us. We’re also grateful for your constructive feedback. While we’re glad that you found the property practical and clean, we understand your concerns regarding some of the room features and will keep them in mind for future enhancements. We regret to hear about your experience with the animation team. Please allow us to clarify that our team is multilingual, and they do speak English, Arabic, Russian, and Italian to ensure engagement with our diverse guests. We apologize if this was not reflected during your stay, and we will follow up with the team to ensure better communication and clarity during shows and activities moving forward. Regarding your checkout experience and the coffee machine availability, we appreciate your comments and will review these points with the concerned departments to improve overall guest satisfaction. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you again for an even more enjoyable stay. Best regards, Waheed Al Tohamy General Manager
Dear Mr. Amr, Thank you for taking the time to share such a detailed review of your stay with us. We're delighted to know that you found the resort enjoyable for children, especially with the pool facilities and beach setup. It's a… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewFood . Aqua and the room
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewNothing
Too old, too dirty. No good drinks, only local nonbrand something. Owful!
Dear Alex, Warm greetings from Ivy Cyrene Island Aqua Park Resort, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We would like to clarify that our hotel has recently undergone extensive renovations, including all guest rooms and many of our public areas, as part of our ongoing commitment to enhance guest comfort and satisfaction. We’re proud of the improvements made and continue to invest in maintaining a clean and welcoming environment. Regarding your comments on the beverage selection, we do provide a variety of local alcoholic and non-alcoholic drinks, all of good quality and in line with our all-inclusive concept. Offering premium international brands would significantly increase our pricing, and we remain committed to providing an experience that balances both quality and value—something our guests often highlight as one of the strengths of our resort. We respect all guest opinions and hope you might consider giving us another chance in the future. Your satisfaction is very important to us, and we would love the opportunity to provide you with the experience so many of our guests enjoy. Best regards, Waheed Al Tohamy Area General Manager
Dear Alex, Warm greetings from Ivy Cyrene Island Aqua Park Resort, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We would like to clarify that our hotel has recently … Show more
Reviewed: 8 April 2025 · Stayed in March 2025
Verified reviewI had a wonderful stay at this hotel. Everything was exceptionally clean, and the staff were incredibly friendly and attentive. They went out of their way to help us with anything we needed, which made the experience even more enjoyable. One of my favorite parts was the beach area—just a short 5-minute walk from the hotel. It was the perfect spot to relax and unwind. Highly recommend this place for a comfortable and pleasant stay!
Dear Agida, Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful stay and enjoyed our clean facilities, friendly staff, and relaxing beach area. It’s always our goal to make every guest feel welcomed and cared for, and we’re glad we could contribute to a memorable experience. We truly appreciate your recommendation and look forward to welcoming you back soon for another great stay! Yours sincerely, Waheed Al Tohamy General Manager
Dear Agida, Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful stay and enjoyed our clean facilities, friendly staff, and relaxing beach area. It’s always our goal to make every guest feel welcomed and c… Show more
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewThe staff is polite and helpful Thanks Aigerim and Ahmed Salah from reception
Dear Ahmad, Warm greetings from Ivy Hotels & Resorts, Great to receive such a wonderful review with 10 out of 10 score, we can't ask for more. We would like to welcome you back , should you decide on your next visit, just email us and will be happy to make your next visit as memorable as you always expect. Until we see you back, we send you our best regards, Yours sincerely, Waheed Al Tohamy General Manager
Dear Ahmad, Warm greetings from Ivy Hotels & Resorts, Great to receive such a wonderful review with 10 out of 10 score, we can't ask for more. We would like to welcome you back , should you decide on your next visit, just email us … Show more
Reviewed: 11 January 2025 · Stayed in January 2025
Verified reviewWe had a long stay in Sharm and this was the perfect hotel for our big family. There was plenty to do for everyone including water slides, beach, kids club and entertainment team to keep us busy. We stayed over new years and had an amazing time at the party arranged for the guests. The food served was fantastic. Great entertainment organized and loved the overall vibe welcoming 2025. We had breakfast at the main restaurant most days. Big thanks to the breakfast crew leader Ahmed Maher. He was always on hand to help set up a table for the 8 of us and make sure we were always happy and had everything we needed at breakfast. We also enjoyed the oriental restaurant 2 nights during our long stay. This was also an amazing experience - We would like to thank Mohamed Abdel Fateh who welcomed and served us along with his team and special thanks of course to Chef Ehab - the Arabic cuisine was extraordinary. We also managed to enjoyed a massage in the Spa. Best experience ever. Ivy Cyrene about 20mins from Naama Bay so we used taxis to get back and forth. We did one walk to get a mini bus taxi from the hotel Which took about 20mins to reach the main gate of Montazah.
Dear Danielle, Thank you so much for your detailed and glowing review of your stay with us! We are delighted to hear that our resort was the perfect choice for your big family and that everyone found plenty of activities to enjoy, from the water slides and beach to the kids club and entertainment team. It’s wonderful to know that you had such a memorable time celebrating New Year’s eve with us! We’re thrilled you enjoyed the party, the fantastic food, and the overall festive atmosphere as we welcomed 2025 together. We’re especially grateful for your kind words about our team members. Ahmed Maher will be delighted to hear your appreciation for his attentive service at breakfast, and we’ll be sure to pass along your thanks to Mohamed Abdel Fateh and Chef Ehab for making your evenings at the Oriental Restaurant so special. They will be thrilled to know their efforts stood out during your stay. It’s also great to hear you enjoyed a relaxing experience at our Spa. We appreciate your feedback about transportation and are glad to hear you managed to explore Naama Bay with ease. We’re grateful you chose Ivy Cyrene Island Aqua Park Resort for your family’s long stay, and we look forward to welcoming you all back for more amazing memories in the future! Thank you, Waheed Al Tohamy General Manager
Dear Danielle, Thank you so much for your detailed and glowing review of your stay with us! We are delighted to hear that our resort was the perfect choice for your big family and that everyone found plenty of activities to enjoy, from the… Show more
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 December 2024 · Stayed in November 2024
Verified reviewReviewed: 5 December 2024 · Stayed in October 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewSpacious , clean
Old amenities, food was not that good
Dear Adel, Thank you for your candid review of your most recent stay with us. We’re delighted to hear you enjoyed the convenience of your stay with us and appreciated the hotel being spacious as well as clean. However, we are truly sorry to learn that few aspects did not meet your expectations. We take your concerns seriously and will work on addressing these issues to ensure a more enjoyable stay for future guests. Your feedback is invaluable as we strive to improve and offer a better experience for all our guests. Thank you once again and we hope to have the opportunity to welcome you back at Ivy Cyrene Island Aqua Park Resort for a better experience. Thank you, Hotel Management
Dear Adel, Thank you for your candid review of your most recent stay with us. We’re delighted to hear you enjoyed the convenience of your stay with us and appreciated the hotel being spacious as well as clean. However, we are truly sorry t… Show more
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewStaff response Aquapark Activities and night showes
Nothing
Dear Ahmed, Thank you so much for your fantastic review of your most recent stay with us. We were happy to read your feedback and glad we could provide you with a great experience during your stay with us. We are proud to have made such a positive impression and will look forward to welcoming you back at Ivy Cyrene Island Aqua Park Resort! Yours sincerely, Hotel Management
Dear Ahmed, Thank you so much for your fantastic review of your most recent stay with us. We were happy to read your feedback and glad we could provide you with a great experience during your stay with us. We are proud to have made such a … Show more
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewStaff response Aquapark Activities and night showes
Nothing
Dear Ahmed, Thank you so much for your fantastic review of your most recent stay with us. We were happy to read your feedback and glad we could provide you with a great experience during your stay with us. We are proud to have made such a positive impression and will look forward to welcoming you back at Ivy Cyrene Island Aqua Park Resort! Yours sincerely, Hotel Management
Dear Ahmed, Thank you so much for your fantastic review of your most recent stay with us. We were happy to read your feedback and glad we could provide you with a great experience during your stay with us. We are proud to have made such a … Show more
Reviewed: 5 November 2024 · Stayed in October 2024
Verified reviewVery nice hotel, staff is very friendly. The rooms are very spacious. And the views are great!
I would say they could have pizza for kids.
Dear Chamani, Thank you for your wonderful feedback! We’re thrilled to hear that you had an enjoyable stay and that you found that the staff are friendly ,the views are great and the hotel is nice. Your kind words about the hotel’s beauty and atmosphere mean a lot to us. We look forward to welcoming you back for another beautiful stay. Yours sincerely Hotel Management
Dear Chamani, Thank you for your wonderful feedback! We’re thrilled to hear that you had an enjoyable stay and that you found that the staff are friendly ,the views are great and the hotel is nice. Your kind words about the hotel’s beauty … Show more
Reviewed: 24 October 2024 · Stayed in October 2024
Verified reviewReviewed: 23 October 2024 · Stayed in October 2024
Verified reviewReviewed: 17 October 2024 · Stayed in August 2024
Verified reviewReviewed: 16 October 2024 · Stayed in October 2024
Verified review