Needs maintenance and better cleaning, pool area, rooms, food court.

The hotel looks amazing from the outside, yet the rooms are a bit old, and it’s not that clean. I entered the room and had to ask to change the sheets because it had stains on it. They did it immediately and since then the cleaning became great. The cleaning guy Saied was the sweetest, we even became friends. Food was good. Pool area is a bit small and can use some renovation.

Stayed in August 2025

Internet access was bad even in the lobby, desserts were not tasty, pool is small, our room was without balcony.

Nice staff, good food, shuttle to the beach is nice. Location is nice. Special thanks for Restaurant manager Emad Salah.

Stayed in June 2025

The adult swimming pool needs more space .. The children one needs moe care ..

The staff is the most advantage in the hotel ... i had some problems ciz i booked then i went to hotel after 10 min. ..they fixed it profissionally .. I would like to thank mr emad restaurant manager ..chief sami .. the waiter mohamed from alex .. all the recieption staff ... Our room was family room which is big beds are comfortable .. 2 bathrooms are clean .. Food was delicious & really tasty ... Location is ok just max.10 min walking to naama bay .

Stayed in June 2025

The beach was too far and no private beach

Staff behavior

Stayed in April 2025

Great hotel. Everything was nice. Great location, great service, friendly staff. Good value for the money. Very comfortable. Would definitely recommend. Special thanks to entertainment team, especially to Alessia. Thank you!"

Stayed in April 2025

The sunbed situation. Towels should not be allowed to be left overnight on the sunbeds

The staff was amazing

Stayed in February 2025

The very loud techno music that played at random times during the day around the pool and again very very loud music from 8.30-10pm every night during the nightly entertainments. Music around the pool area was played at such a volume that it was intrusive. The fact that people could reserve their sunbed around the pool for the duration of their holiday, by putting down a towel. This gave no one else a chance to use that bed for days at a time

Property was beautifully appointed in gardens with views over the sea although not directly on the sea. The dining was very very good and the dining area was set in a lovely patio area

Stayed in February 2025

We couldn't eat the food because it was too cinnamony and spicy.

The employees were very friendly and attentive. Especially Ahmed DSokey in reception was very kind and cute ☺️

Stayed in January 2025

The dinner buffet was mediocre, and extremely crowded. The resort is obviously older and could use some renovations just to update the facilities.

The staff were extremely friendly, helpful, and accommodating. There were tons of activities and events offered for very reosanable or no extra cost. The suites are large, and were kept very clean It's close enough to downtown Na'ama Bay to easily walk there.

Stayed in January 2025

No wifi in room

Friendly staff

Stayed in December 2024

Location

Everything

Stayed in November 2024

A bit remote location. Small and pretty dirty beach with rude staff on it. Tasteless russian music. Old rooms. No soundproofing at all.

Staff attitude. Tasty and variable meals. Amazing view. Cleanliness.

Stayed in November 2024

Around the pool was a slip hazard not a hotel for people with mobility issues

The staff were lovely and able to cater to allergy

Stayed in October 2024

I liked the swimming pool and the territory of the hotel. The staff were nice. However, there is no certain level of authority among staff to make some decisions. Every time you ask them for some change in service or an extra service they always had to run it through manager or someone else.

The property area was nicely kept clean. However, rooms were a bit dusty in some areas. The rooms did not have WiFi. Toiletries were not provided, only one soap in the shower. No hairdryer, no kettle. My room was a bit dark because of poor lightening. The door from the bathroom was not easily opening. Apart from my room and wifi, everything else was okay.

Stayed in October 2024

They do not clean the room as appropriate No pick up for the airport, towels are old iron very damaged

Restaurant is very clean and food is good very well diversified

Stayed in October 2024

Facility is a bit out-dated, but otherwise all good

Staff were awesome. Food was excellent. Special thanks to Mr. Milad, alaa and Ahmed in reception. Also soecial thanks to all the chefs in the hotel.

Stayed in May 2024

Wifi is only in the reception. No food variety, same food every day. Air conditioning system needs maintenance.

Stayed in May 2024

Food Need to be more varaity There was some mosquitoes

The staff are very friendly and helpful Many thanks for free upgrade Many thanks to food chief

Stayed in May 2024

Food Need to be more varaity There was some mosquitoes

The staff are very friendly and helpful Many thanks for free upgrade Many thanks to food chief

Stayed in May 2024

Thanks for everything. We would also like to thank Mr. Ahmed Dsokey at the reception for his interest and help.

Stayed in February 2024

Internet WIFI

The rooms, staff, food, activities, and cleanness, pool

Stayed in January 2024

The wifi is not working around and in the room, only in the reception and in the terrace bar, it was not that bad, it gives you the perfect time off to spend with who you love!

The hotel is really nice, small but with everything you can desire. The room had an incredible sea view, with an amazing terrace. The pool was really nice but the beach was better, really easy to reach with the free bus.

Stayed in January 2024

That building is an old construction

Alot of activities plus a good food

Stayed in January 2024

No WiFi but the entire city didn't have, the only place with WiFi was at the reception and the kitchen. Cleanness in the bedroom was lacking, better cleaning must be improvised.

Exceptional stay at the hotel! The staff was incredibly friendly, kind, and helpful. Although room cleaning fell short, the delicious food and thoughtful breakfast for our early departure made up for it. The abundance of activities was a pleasant surprise, and while I can't recall all the names, everyone was exceptionally nice. Overall, an amazing experience, just a minor hiccup in room cleanliness."

Stayed in December 2023