Reviews of JAZ Neo Naama Bay 4 stars
Naama Bay, Sharm El Sheikh, Egypt
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe hotel looks amazing from the outside, yet the rooms are a bit old, and it’s not that clean. I entered the room and had to ask to change the sheets because it had stains on it. They did it immediately and since then the cleaning became great. The cleaning guy Saied was the sweetest, we even became friends. Food was good. Pool area is a bit small and can use some renovation.
Needs maintenance and better cleaning, pool area, rooms, food court.
Dear valued guest, Your words have painted a detailed picture of your experience at our hotel. It's delightful to hear that you found the exterior of our hotel amazing. We regret that your initial impression of the room did not meet your expectations, especially in terms of cleanliness. However, it's heartening to note that our staff was prompt in addressing your concerns and that the cleanliness improved thereafter. Saied will surely be thrilled to hear your kind words. Your appreciation for our food is equally encouraging. We acknowledge your feedback regarding the pool area and room maintenance, and we assure you that it is our constant endeavor to provide the best of experiences to our guests. We are committed to striking a balance between preserving the charm of our rooms and delivering the comfort and cleanliness that our guests expect. Thank you for sharing your thoughts with us. It helps in our mission to strive for perfection and create a memorable experience for our guests. Jaz Neo Naama Bay Management Mohamed Emara General Manager
Dear valued guest, Your words have painted a detailed picture of your experience at our hotel. It's delightful to hear that you found the exterior of our hotel amazing. We regret that your initial impression of the room did not meet your… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewAmazing everything
Nothing
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. regarding the wi fi will be working in the guest rooms very soon We are looking forward to your future visits, Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny p… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewRoom cleaning, porters, and customer service staff
I was charged for the room twice and when I contacted the finance manager he refunded the amount but the amount was less
Dear Valued Guest, Thank you for sharing your recent experience at Jaz NEO Naama Bay (Sol Y Mar Naama Bay). We are truly grateful you took the time to reflect on your stay, and we are thrilled your overall vacation left a positive impression. We also appreciate your honesty regarding the duplicated credit card transaction. After a thorough review, we have confirmed the additional amount was an international bank fee applied by your issuing bank. While this charge is unfortunately beyond our control, we understand how frustrating it can be and sincerely regret any confusion it caused. Our team is committed to delivering exceptional service, and we would love the opportunity to welcome you back for a seamless stay. Should you choose to return, please reach out to us directly so we can ensure you receive personalized attention and a few special touches as a token of our appreciation. Looking forward to hosting you again soon. Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Thank you for sharing your recent experience at Jaz NEO Naama Bay (Sol Y Mar Naama Bay). We are truly grateful you took the time to reflect on your stay, and we are thrilled your overall vacation left a positive impressi… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewEverything, it was excelent
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. regarding the wi fi will be working in the guest rooms very soon We are looking forward to your future visits, Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny p… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThey have good service and very good people in the reci
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. regarding the wi fi will be working in the guest rooms very soon We are looking forward to your future visits, Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny p… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewNice staff, good food, shuttle to the beach is nice. Location is nice. Special thanks for Restaurant manager Emad Salah.
Internet access was bad even in the lobby, desserts were not tasty, pool is small, our room was without balcony.
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. regarding the wi fi will be working in the guest rooms very soon We are looking forward to your future visits, Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny p… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewThe staff is the most advantage in the hotel ... i had some problems ciz i booked then i went to hotel after 10 min. ..they fixed it profissionally .. I would like to thank mr emad restaurant manager ..chief sami .. the waiter mohamed from alex .. all the recieption staff ... Our room was family room which is big beds are comfortable .. 2 bathrooms are clean .. Food was delicious & really tasty ... Location is ok just max.10 min walking to naama bay .
The adult swimming pool needs more space .. The children one needs moe care ..
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. regarding the wi fi will be working in the guest rooms very soon We are looking forward to your future visits, Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny p… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewvero good hotel
everything amazing
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. regarding the wi fi will be working in the guest rooms very soon We are looking forward to your future visits, Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny p… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThe pool
No gym facilities rooms need mordenisong
Dear Valued Guest, Greetings from sunny Jaz NEO Naama Bay. Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. We are looking forward to your future visits, Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Greetings from sunny Jaz NEO Naama Bay. Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny … Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewEverything was really good
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. regarding the wi fi will be working in the guest rooms very soon We are looking forward to your future visits, Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny p… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewAmazing time
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. regarding the wi fi will be working in the guest rooms very soon We are looking forward to your future visits, Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Greetings from sunny Jaz Neo Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny p… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe breakfast area was nice and staff there was polite. it was nicely arranged and comfortable, providing a pleasant start to the day.
Unfortunately, our stay at this hotel was quite disappointing and did not meet the expectations of a 4-star property. Pre-arrival communication was non-existent. We tried calling the hotel 20–25 times with no answer and also sent an email that was never acknowledged. The overall condition of the hotel was far below standard. • The bathroom was extremely small, with old amenities, dirty flooring in places, and a broken wardrobe. • Water pressure was very low, making even a quick shower difficult. • Air conditioning units were outdated, and two were broken and extremely noisy, making it hard to sleep. • Bathroom doors were faulty — if fully closed, they could trap you inside, and we had to bang on them to get out. This was both frustrating and concerning from a safety perspective. Security and access were also problematic. Staff asked for our room numbers every single time we entered or exited the hotel, at all hours. We had four rooms (2 doubles and 2 triples) and were only given one key per room, which made things very inconvenient when our group split up. Additional issues we encountered: • Dirty bathroom curtain • Partially broken window handles • A red stain on one of the bedsheets • No elevator — only stairs, which should be more clearly noted for guests with mobility concerns We were given bracelets for half-board, and when two of us lost them, we had to fill out and sign a written explanation, which felt excessive. Staff repeatedly asked for the bracelets every time we returned to the hotel, making us feel more like intruders than guests. In summary, this stay was uncomfortable, inconvenient, and not in line with what a 4-star hotel should offer. I would not recommend this property.
Dear Valued Guest, Warm greetings from Jaz NEO Naama Bay(Sol Y Mar Naama Bay SSH). Thank you for choosing Jaz NEO Naama Bay (Solymar Naama Bay) for your holiday and for sharing your feedback with us. Your insights are invaluable as we continuously strive to enhance the services we offer. Our team is dedicated to providing an exceptional holiday experience, and we take great pride in our commitment to excellence. Over the years, we have received numerous prestigious awards, reflecting the luxurious service and natural tranquility that many of our guests, including repeat visitors, have come to appreciate. We sincerely regret that we did not meet your expectations. Please know that we diligently respect and address all guest comments to ensure a seamless and satisfying stay. Your feedback is crucial in helping us identify areas for improvement, and we are committed to using it to enhance our services. We look forward to welcoming you back to Solymar Naama Bay soon. Rest assured, we will do our utmost to meet—and exceed—your expectations during your next visit. Thank you once again for your valuable feedback. Best Regards, Mohamed Emara Hotel General Manage
Dear Valued Guest, Warm greetings from Jaz NEO Naama Bay(Sol Y Mar Naama Bay SSH). Thank you for choosing Jaz NEO Naama Bay (Solymar Naama Bay) for your holiday and for sharing your feedback with us. Your insights are invaluable as we conti… Show more
Reviewed: 15 May 2025 · Stayed in March 2025
Verified reviewReviewed: 1 May 2025 · Stayed in May 2025
Verified reviewReceptionist was rude
Dear Valued Guest, Warm greetings from Jaz NEO Naama Bay (Sol Y Mar Naama Bay SSH). Thank you for choosing Solymar Naama Bay for your holiday and for sharing your feedback with us. Your insights are invaluable as we continuously strive to enhance the services we offer. Our team is dedicated to providing an exceptional holiday experience, and we take great pride in our commitment to excellence. Over the years, we have received numerous prestigious awards, reflecting the luxurious service and natural tranquility that many of our guests, including repeat visitors, have come to appreciate. We sincerely regret that we did not meet your expectations. Please know that we diligently respect and address all guest comments to ensure a seamless and satisfying stay. Your feedback is crucial in helping us identify areas for improvement, and we are committed to using it to enhance our services. We look forward to welcoming you back to Solymar Naama Bay soon. Rest assured, we will do our utmost to meet—and exceed—your expectations during your next visit. Thank you once again for your valuable feedback. Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Warm greetings from Jaz NEO Naama Bay (Sol Y Mar Naama Bay SSH). Thank you for choosing Solymar Naama Bay for your holiday and for sharing your feedback with us. Your insights are invaluable as we continuously strive to e… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewThe food was good
The shower is too small.
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. We are looking forward to your future visits, Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewLocation, room size
The food was just ok. Uncomfortable pillows.
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny property does meet your expectations. It is an honor for us to host our guests and our hotel team is working their skills out to provide them with a high-class service and utmost comfort. We are looking forward to your future visits, Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Greetings from sunny Sol Y Mar Naama Bay Thanks a lot for posting a positive review on your vacation, we appreciate your cordial praises of our facilities and staff members, which are indicative of the fact that our sunny… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewThanks to chef mohamed mostafa and restaurant
Poor rooms with old furniture low cleanliness no wifi at room poor view late check in low value for price
Dear Valued Guest, Warm greetings from Sol Y Mar Naama Bay SSH. Thank you for choosing Solymar Naama Bay for your holiday and for sharing your feedback with us. Your insights are invaluable as we continuously strive to enhance the services we offer. Our team is dedicated to providing an exceptional holiday experience, and we take great pride in our commitment to excellence. Over the years, we have received numerous prestigious awards, reflecting the luxurious service and natural tranquility that many of our guests, including repeat visitors, have come to appreciate. We sincerely regret that we did not meet your expectations. Please know that we diligently respect and address all guest comments to ensure a seamless and satisfying stay. Your feedback is crucial in helping us identify areas for improvement, and we are committed to using it to enhance our services. We look forward to welcoming you back to Solymar Naama Bay soon. Rest assured, we will do our utmost to meet—and exceed—your expectations during your next visit. Thank you once again for your valuable feedback. Best Regards, Mohamed Emara Hotel General Manager
Dear Valued Guest, Warm greetings from Sol Y Mar Naama Bay SSH. Thank you for choosing Solymar Naama Bay for your holiday and for sharing your feedback with us. Your insights are invaluable as we continuously strive to enhance the services … Show more