Reviews of Steigenberger Alcazar 5 stars
Nabq Bay, 99999 Sharm El Sheikh, Egypt
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything was fine with excellent service, facilities and many thanks for attentive reception staff very welcoming and professional special thanks Mr. Wael and Aziz , Karim
Nothing
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything was great, stuff are friendly , supportive and everyone was helping to make the stay an unforgettable trip, I would like to mention some names ; miss Nada who helped me a lot to make a late check out since our flight is 11 pm, she always texts to make sure that everything is perfect and we thank you so much for her dedication. Mr. Mahmoud Alaa at outdoor lobby bar , welcoming me and my family even remembering our favorite drinks after dinner. Mr Mostafa , Mr Emad, and Mr mohamed each evening help us a lot they all knew what we need as drinks with dinner which is really surprising like how they remember with all this guests!! Definitely we will come again next vacation they all make us feel like home!!
Nothing really all was perfect we wouldn’t ask for more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe best hotel in Sharm by far Huge thanks to Vita from guest relations and Wael and Abd Elaziz from receiption and all Sanafir restaurant staff!! See you again next vacation 😊
One pool was closed for 1 whole day for maintenance.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe staff is amazing so helpful and friendly They really go out of their way to make sure you’re taken care of.
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service to all of our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you in the future for another outstanding stay. Best Regards, Khaled Abdel Latif General Manager
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We stri… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewOur experience at this hotel was absolutely amazing! The hotel itself is beautiful, but what really made our stay so special were the incredible workers. Everyone was kind, attentive, and welcoming. A very special mention goes to Sabrina, truly the shining candle of this hotel. She went above and beyond to make sure everything was perfect for us, and her effort and warmth made our stay unforgettable. We are deeply grateful to her and to the whole team. We cannot Forget to thank Sayed from the cleaning team for his kindness. Thank you so much we can’t wait to come back Hajar & Soumia (room 5056)
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service to all of our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you in the future for another outstanding stay. Best Regards, Khaled Abdel Latif General Manager
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We stri… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewI had a wonderful stay at this hotel and would definitely recommend it. The staff were genuinely welcoming, friendly, and attentive – they really made the stay memorable. The photos online matched the reality, which is rare and much appreciated. Food options were excellent, with plenty of variety and great quality. The pool was amazing! A special thanks to Hamdy from the pool bar who went above and beyond to make the experience even better.
One thing I noticed (and this is the reason i give only 4 star) was that the hotel only had male staff members. It would be great to see more female employees included in the team, not just for balance but also to reflect inclusivity and diversity in the hospitality experience. I imagine it can be challenging for Arab men serving so many female guests (instead of being served as they are used to) but if hotels start including women in their teams, it could help change attitudes and values towards women in general. If they want to take part in western profit tourism they must change their attitude and old and invalid customs. Overall a fantastic stay with great service, food, and atmosphere. With a bit more gender diversity in staffing, this hotel could become truly outstanding.
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay. Best Regards, Khaled Abdel Latif General Manager
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We stri… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe hotel facilities, cleanliness, and restaurant service were overall very satisfying. The general service level was excellent, and we felt comfortable during our stay. There was a small mistake at the reception, but the hotel management followed up with very proactive customer service, which was truly impressive. Thanks to their professional after-service, my trust in the hotel has actually grown stronger. I would be happy to return on a future visit.
A minor mistake at reception (but quickly and effectively handled by the hotel team)
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay. Best Regards, Khaled Abdel Latif General Manager
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We stri… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewEverything is perfect ❤️
There is 0 to complain or with negative background!
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service to all of our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you in the future for another outstanding stay. Best Regards, Khaled Abdel Latif General Manager
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We stri… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe hotel is a wonderful place to stay. We had such a great time. The staff are friendly and attentive, making you feel truly welcome. Specially the staff of the seafood restaurant! The facilities are well maintained and look beautiful.
Nothing to nog like. Would definitely recommend to go.
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service to all of our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you in the future for another outstanding stay. Best Regards, Khaled Abdel Latif General Manager
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We stri… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewSabrina was marvellous is handling with any issues. The hotel was amazing. Soliman Emmad was fantastic in the eating food area . We were so happy. Osama was fantastic with beverage and the servose was smooth
Everything fa tactic please come again!
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service to all of our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you in the future for another outstanding stay. Best Regards, Khaled Abdel Latif General Manager
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We stri… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewHotel is extremely clean and beautiful. Pools are big and comfortable, there is a plenty of sun beds or cabanas. Staff is attentive and very helpful. Swim up room is great option if you would like to access pool whenever you want. It was our 2nd stay and we will come back again
If you’re a looking for a place where you can swim in the sea it’s not a place e for you, due to the shallow. There is a Mini Club for children but is not very attractive as well as children activities. For older kids or those that like to spend time in the pool it’s great, but if your kid to enjoy activities in Kids Club you may be disappointed
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service to all of our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you in the future for another outstanding stay. Best Regards, Khaled Abdel Latif General Manager
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We stri… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewDear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service to all of our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you in the future for another outstanding stay. Best Regards, Khaled Abdel Latif General Manager
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We stri… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat location, breakfast was amazing
The staff linger for a bit after assisting you as if they're waiting for a tip which was making me uncomfortable. There was a couple of time when room service took longer and brought an incomplete order.
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service to all of our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you in the future for another outstanding stay. Best Regards, Khaled Abdel Latif General Manager
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We stri… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewStaff
Nothing
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service to all of our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you in the future for another outstanding stay. Best Regards, Khaled Abdel Latif General Manager
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We stri… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewFine central location nothing special
Same as other meals
Dear our valuable guest, Warm greetings from Steigenberger Alcazar Sharm El Sheikh. Thank you very much for taking the time to share such a detailed account of your recent stay with us. Your feedback is always valued, as it provides us with opportunities to continue improving while also recognizing the great work of our team. We also acknowledge your comments about specific points, same meals. As always, we aim to meet and exceed expectations in every area, and your concerns have already been addressed with the senior management team for review and action. For us, hospitality is a two-way relationship, one that thrives on mutual trust, open communication, and a shared desire to create joyful memories. We strongly encourage our guests to communicate any concerns during their stay, especially as our senior management is always available and proactive in resolving any matters on the spot. Doing so helps ensure a more balanced, fair, and fulfilling experience for everyone involved. Thank you once again for your time, and we sincerely hope to welcome you. Should you choose to return, we are confident your experience will reflect the true essence of Steigenberger hospitality at its best. With sincere appreciation and warm regards, Khaled Abdel latif General Manager
Dear our valuable guest, Warm greetings from Steigenberger Alcazar Sharm El Sheikh. Thank you very much for taking the time to share such a detailed account of your recent stay with us. Your feedback is always valued, as it provides us wi… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe service was bad. My family, friends and I who accompanied me did not expect the service to be so bad. The waiter was asking us what we wanted to drink. We ordered a drink and waited at the reception, restaurant or bar. We repeated the request several times and it never came(was not one time only,several times). They like to pretend that they give us good service, but in reality it is completely the opposite. My friends and I will never return to this hotel and we will not recommend our friends to come to it either. It is one of the worst hotels we have visited.
Service is cheap
Dear Mr. Shadi, Warm greetings from Steigenberger Alcazar Sharm El Sheikh. Thank you very much for taking the time to share such a detailed account of your recent 7-night stay with us. Your feedback is always valued, as it provides us with opportunities to continue improving while also recognizing the great work of our team. We also acknowledge your comments about specific service points. As always, we aim to meet and exceed expectations in every area, and your concerns have already been addressed with the senior management team for review and action. That said, we were genuinely surprised and saddened to see such a low public rating following what appeared to be a mostly positive and memorable stay. Over the course of one week, you and your family enjoyed our facilities, engaged warmly with many of our team members, and even expressed appreciation during your interactions with our Guest Relations team,including Ms. Nada, and Ms. Sabrina yesterday. For us, hospitality is a two-way relationship, one that thrives on mutual trust, open communication, and a shared desire to create joyful memories. We strongly encourage our guests to communicate any concerns during their stay, especially as our senior management is always available and proactive in resolving any matters on the spot. Doing so helps ensure a more balanced, fair, and fulfilling experience for everyone involved. While we respect every guest’s right to share feedback publicly, we believe it’s important to ensure that reviews reflect the full picture. Our consistently high satisfaction scores and the many returning guests who see this hotel as their second home are a testament to our team’s dedication. We also believe that constructive criticism should be grounded in fairness and transparency, and we remain committed to maintaining that standard. Thank you once again for your time, and we sincerely hope to welcome you and your family back in the future. Should you choose to return, we are confident your experience will reflect the true essence of Steigenberger hospitality at its best. With sincere appreciation and warm regards, Khaled Abdel latif General Manager
Dear Mr. Shadi, Warm greetings from Steigenberger Alcazar Sharm El Sheikh. Thank you very much for taking the time to share such a detailed account of your recent 7-night stay with us. Your feedback is always valued, as it provides us wit… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe gardens , the swimming pools, the restaurants and the bars were very good The gardens and the soundings were very clean . The personnel of the pools , the restaurants and the public relations were very polite .
We didn’t like the well-come person who was supposed to explain the basics, at least ,options of the restaurants , the breakfast or the dinner time etc He didn’t even said that we had the alternative to scan a barcode which was with the room key and have the requested information. Thanks God we met Alina and Vita from the public relations department and gave us all the requested information’s . Furthermore , we are not satisfied with the cleaning of our room. Although the hotel was clean our room wasn’t and we had to ask for the bath mat or towels because he forgot to bring them. The carpet of the room was dirty ( attached photo) and the linen was not for a 5 stars hotel (attached picture) I believe that this problem has to do with the cleaning person and doesn’t characterises the cleaning of the hotel in general.
Dear Mrs. Maria, Warm greetings from Steigenberger Alcazar Sharm El Sheikh. Thank you very much for taking the time to share such a detailed account of your recent stay with us. Your feedback is always valued, as it provides us with opportunities to continue improving while also recognizing the great work of our team. We also acknowledge your comments about specific points. As always, we aim to meet and exceed expectations in every area, and your concerns have already been addressed with the senior management team for review and action. For us, hospitality is a two-way relationship, one that thrives on mutual trust, open communication, and a shared desire to create joyful memories. We strongly encourage our guests to communicate any concerns during their stay. Doing so helps ensure a more balanced, fair, and fulfilling experience for everyone involved. Thank you once again for your time, and we sincerely hope to welcome you. Should you choose to return, we are confident your experience will reflect the true essence of Steigenberger hospitality at its best. With sincere appreciation and warm regards, Khaled Abdel latif General Manager
Dear Mrs. Maria, Warm greetings from Steigenberger Alcazar Sharm El Sheikh. Thank you very much for taking the time to share such a detailed account of your recent stay with us. Your feedback is always valued, as it provides us with oppor… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewOur stay at the Steigenberger Alcazar in Sharm El Sheikh was absolutely outstanding. From the very beginning, Lydia, the manager, went above and beyond to make our holiday truly unforgettable. The food was excellent – the buffet offered a huge variety of fresh and delicious dishes, and the à la carte restaurants were simply exquisite. Everything we tried was full of flavor and beautifully presented. The resort itself is immaculate. The pools are always clean and inviting, and the golf cart service makes it so easy to move around the vast property. We also loved the football field right by the beach – a unique touch you rarely find in other resorts. Every evening, there was live entertainment and shows that made the atmosphere vibrant and fun. Whether it was relaxing by the pool, enjoying the sea, or watching the performances at night, there was never a dull moment. The service, the attention to detail, and the warm hospitality made us feel truly special. In short, this is not just a resort – it’s an unforgettable luxury experience in Sharm El Sheikh that we would recommend to anyone without hesitation.
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service to all of our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you in the future for another outstanding stay. Best Regards, Khaled Abdel Latif General Manager
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We stri… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewClean, good food, great hospitality
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service to all of our guests, and we are delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you in the future for another outstanding stay. Best Regards, Khaled Abdel Latif General Manager
Dear our Valuable guest, Warm Greetings from Steigenberger Alcazar, Sharm El Sheikh! Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We stri… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe food was just okay. If you have a big group they find it quite hard to accommodate them. The F&B director was the most helpful. However even with that we barely got to try any of the restaurants. There was nice Mango juice but I quickly realized that was not special to the resort but all of Egypt.
There was a dirty towel in my bathroom that had been there before I checked in underneath the sink. I had to tell the staff multiple times before something was done about it, this was about 3 days into my stay. The rooms were not well stocked and overall just dirty. There are no elevators, I was on the ground floor so it was fine, but I had friends with babies who had to carry strollers 5 flights of stairs. The staff were not very friendly nor patient. Everything seemed like an inconvenience, inhospitable at best. If you are looking for a luxurious experience, you will not find it here.
Dear Respected Guest, Warm greetings from Steigenberger Alcazar Sharm El Sheikh. Thank you very much for taking the time to share such a detailed account of your recent stay with us. Your feedback is always valued, as it provides us with opportunities to continue improving while also recognizing the great work of our team. We are sincerely grateful for your kind words about the F&B director. We also acknowledge your comments about specific service points, particularly about the cleaning in the room, and elevators. In addition, we do not have lift, each building have 2 floor. But we always try our best to allocate the rooms as per pre-arrival guest request according to the hotel availability. As always, we aim to meet and exceed expectations in every area, and your concerns have already been addressed with the senior management team for review and action. Unfortunately, we could not any details regarding your reservation. For us, hospitality is a two-way relationship, one that thrives on mutual trust, open communication, and a shared desire to create joyful memories. We strongly encourage our guests to communicate any concerns during their stay, especially as our senior management is always available and proactive in resolving any matters on the spot. Doing so helps ensure a more balanced, fair, and fulfilling experience for everyone involved. While we respect every guest’s right to share feedback publicly, we believe it’s important to ensure that reviews reflect the full picture. Our consistently high satisfaction scores and the many returning guests who see this hotel as their second home are a testament to our team’s dedication. We also believe that constructive criticism should be grounded in fairness and transparency, and we remain committed to maintaining that standard. Thank you once again for your time, and we sincerely hope to welcome you and your family back in the future. Should you choose to return, we are confident your experience will reflect the true essence of Steigenberger hospitality at its best. With sincere appreciation and warm regards, Khaled Abdel Latif General Manager
Dear Respected Guest, Warm greetings from Steigenberger Alcazar Sharm El Sheikh. Thank you very much for taking the time to share such a detailed account of your recent stay with us. Your feedback is always valued, as it provides us with op… Show more