Reviews of Steigenberger Pyramids Cairo 5 stars
Alexandria Road, Pyramids, Giza, 45345 Cairo, Egypt
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe Location was amazing, we could see the Pyramids very clearly from our balcony, it was a joy sitting and just staring at them. Kareama was an amazing cleaner, the rooms were spotless and she was always available on the third floor to help with anything. As other guests have said the breakfast was great loads of choice, everything was fresh, the Hotel clearly take pride in this. The pool area was also spotless and the swim up bar staff were so smiley. We had such a great time, spent 4 nights in Cairo and the location meant it was easy for us to go to Giza and the New Museum. we booked hotel drivers 4 times and they were prompt and very friendly. we took a hotel driver to the Bazaar who stuck to us like glue, my daughters are early 20's, we really appreciated his help as he had to intervene and tell someone off more than once. and we would have got very lost without him. he went above and beyond. We were also given a late check-out without any problem. I highly recommend.
The gym was being renovated, so not available. but honestly the hotel was great so it's not much of a niggle, we were out nearly all day in any case.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe Location on the opposite of the Grand Egyptian Museum is perfect.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe pool view was great with the pyramids
The buffet was pretty lame for the price and the other small ala carte restaurant needs development.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe hotel is very close to the pyramids and the grand museum however all locations are only accessible by car/ taxi.
The reception lady at check in (26/08/25) was far from being polite. I have planned our entire trip, organised it and paid for it, yet it was my husband who was spoken to at all times. I used my own name for reservation but I was referred to as Mrs. Husband’s name. The place was dirty. Our rooms (we had two interconnected rooms), had so much dust on the carpet around bed area! The taxi service recommended by the receptionist was excessively priced and we were being set up to fall for all tourist traps during our day trip. We paid for taxi for the day upfront and the price kept changing through the day. The food at pool bar was very basic and poor quality.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe food Stuff Location
Dear Ahmed, We are delighted to hear that you thoroughly enjoyed your stay at our hotel. Your positive feedback about our establishment is a great encouragement to our team, who strive to provide quality service. We hope to welcome you back very soon. Yours Sincerely, Cairo Pyramids Hotel Management Team
Dear Ahmed, We are delighted to hear that you thoroughly enjoyed your stay at our hotel. Your positive feedback about our establishment is a great encouragement to our team, who strive to provide quality service. We hope to welcome you bac… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe Food & Beverage team ( special thanks to Mr. Khairey ) at Steigenberger went above and beyond to make our anniversary truly special. From the warm hospitality to the thoughtful details, everything was perfect. Their effort, professionalism, and genuine care created an unforgettable experience for us. We are so grateful for their dedication and highly recommend the hotel to anyone looking for exceptional service
Dear Yousef, Your heartwarming review deeply touched us. We are pleased to hear that you had an unforgettable anniversary celebration at our hotel. It's delightful to know that Mr. Khairey and our Food & Beverage team lived up to your expectations with their effort, professionalism, and genuine care. We strive to provide warm hospitality and exceptional service to all our guests. Your high recommendation is much appreciated and serves as a great motivation for our team to continue delivering excellent experiences. We look forward to the opportunity of welcoming you back in the future for another memorable stay. Yours Sincerely, Steigenberger Pyramids Hotel Management Team
Dear Yousef, Your heartwarming review deeply touched us. We are pleased to hear that you had an unforgettable anniversary celebration at our hotel. It's delightful to know that Mr. Khairey and our Food & Beverage team lived up to your expec… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewUnfortunately, the checkout experience completely overshadows the positive impression. At this price point, I also expect good service upon departure. I'm not used to that from the Steigenberger.
Checking the minibar at checkout slows things down: No trust in the guest's honesty. Room service bill from another room is added to my bill. I'm held up for 20 minutes looking for a bill that can't exist. Here, too, my statements are ignored. The staff ruin the entire impression of a very expensive stay for a $10 bill. I repeatedly make it clear that this can only be a mistake. Afterward, I'm asked to provide a written statement before I'm finally allowed to leave. Again, it's $10, and I'm treated like a thief. Unfortunately, very unprofessional. I would recommend you reconsider this approach in the future! You should read the Steigenberger philosophy!
Dear RedHawkCanni, Your feedback is invaluable to us and we deeply regret the unfortunate experience you had during your checkout. We are normally known for our exceptional attention to detail, and we regret that we missed the mark on your visit. It's unfortunate to hear that you felt the service was not up to our usual standards. We uphold a high degree of trust in our guests and it's disheartening that your experience seemed to suggest otherwise. We understand the inconvenience that you have faced due to the confusion with the Room Service bill. We assure you that this is not a reflection of our usual practices. We appreciate your suggestion to revisit our approach and we believe in the Steigenberger philosophy, which resonates with meticulous service and guest satisfaction. We deeply value your relationship with us and are committed to providing you with the highest level of service simply because our guests deserve the very best. We hope to have the opportunity to better serve you in the future. Yours Sincerely, Steigenberger Pyramids Hotel Management Team
Dear RedHawkCanni, Your feedback is invaluable to us and we deeply regret the unfortunate experience you had during your checkout. We are normally known for our exceptional attention to detail, and we regret that we missed the mark on your … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWonderful place with very nice and helpful staff, especially the supervisor Dina.
RAS
Dear Yeboua, It brings us immense joy to hear about your positive experience at our hotel. Your kind words about our staff, and especially our supervisor, Dina, are greatly appreciated. Our team is motivated by the satisfaction of our guests and it is rewarding to know that their efforts have been successful. We also acknowledge your feedback regarding areas for improvement. Rest assured that our ultimate goal is to offer an unmatched experience for each of our guests. Your feedback is invaluable to us and we look forward to welcoming you back. Yours Sincerely, Hotel Management Team
Dear Yeboua, It brings us immense joy to hear about your positive experience at our hotel. Your kind words about our staff, and especially our supervisor, Dina, are greatly appreciated. Our team is motivated by the satisfaction of our guest… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI chose this hotel because of its location, to have a view of the pyramids. The hotel is wonderful – the food is delicious, and the staff is incredibly kind. The room has all the necessary amenities, and the view from the terrace window is just fantastic. Highly recommended!
Dear Odeta, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Odeta, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We look forward to welcoming you once again at our hot… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewBreakfast was great, so was the location
The rooms are a bit outdated. The lobby is very small.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewClean facilities, good food and incredible service from the staff. Truly exceptional
Nothing
Dear Ahmed, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Ahmed, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We look forward to welcoming you once again at our ho… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified review1/10 – Worst hotel experience ever The room was awful — constant water leaking from the AC soaking the carpet, which smelled of mold, with a strong damp odor throughout. Staff refused to change our room, sent an “engineer” with dirty shoes who made it worse, and overall were unhelpful and only seemed interested in tips. The location is misleading — you can see the famous museum, but there’s zero pedestrian access. Our safe died with our passports inside; it took hours to fix because they replaced only one battery, so the same problem happened again. Restaurant service was incredibly slow (1–2 hours for a simple pizza or even an apple) and overpriced. Chaotic, unhygienic, and completely unacceptable. Avoid at all costs.
Dear Jose, We would like to thank you for your recent visit to Steigenberger Pyramids Cairo . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you have raised regarding the service and please be assured that there were been thoroughly discussed with the concerned departments in order to be able to correct and improve the provided services to meet expectations to our valuable guest such as yourself. We look forward to welcoming you again at our hotel and we hope then that we could have the Pleasure of making your stay even more enjoyable. Yours Sincerely, Hotel Management Team
Dear Jose, We would like to thank you for your recent visit to Steigenberger Pyramids Cairo . It was truly a pleasure to serve you. Thank you for your comments, we highly appreciate your concern, I have made note of that the issues you hav… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe restaurants and bars offered a delightful atmosphere with beautifully curated interior design that added to the overall charm of the stay. The staff were exceptionally welcoming and attentive, with special thanks to our housekeeper Karima who kept our room clean and comfortable, as well as the dedicated teams at the bars and restaurants who made us feel truly cared for. The hotel’s taxi services were efficient and reliable—Hossam, in particular, was incredibly helpful. Our room was spacious, spotlessly clean, and offered a breathtaking view of the pyramids. The swimming pool was a pleasant and relaxing escape. If we’re ever going back to Cairo, we will happily stay there again.
An umbrella on the 3rd-floor balcony would be a great addition, as there was very little shade during the day. Cushions on the balcony furniture would also make the seating much more comfortable and inviting.
Dear Alina, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We are delighted to read that the accommodations, services and our team were up to your expectations, as complete satisfaction is our goal. Rest assured that your comments concerning umbrella & Cushion shared with our management team. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Alina, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. We are delighted to read that the accommodations, serv… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation, excellent food, room service, staff, and how fast our issues were sorted out. The views of the pyramids were spectacular!
Rooms a bit on the small side, pool was tiny, construction was going on, ATMs didn't work and the taxis organised by the hotel were overpriced
Dear Sangita, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. Rest assured that your comments shared with our team. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Sangita, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. Rest assured that your comments shared with our team… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewStaff is very friendly, helpful and try their best to give you the best experience
Hotel furniture is old and worn out we did not expect this tbh as it is not a cheap hotel to stay in, but the room cleaners are doing a wonderful job to keep things tidy.
Dear Mohamed, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. Rest assured that your comments shared with our team. We look forward to welcoming you once again at our hotel and we hope then that we could have the pleasure of making your stay even more enjoyable. Your Sincerely, Hotel Management Team
Dear Mohamed, We would like to thank you for your recent visit to Steigenberger Pyramids Hotel. It was truly a pleasure to serve you. Please let us thank you for posting your nice review. Rest assured that your comments shared with our team… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified review