Reviews of The Grand Hotel Sharm El Sheikh 5 stars

Reception was very helpful especially Ahmed Mansour whom also gave a room upgrade and was available at all times . Perfect Stay .

Can’t really fault it

Lovely hotel .Big thanks to reception team Mr David & Mr Ahmed mansour. We enjoyed alot .definitely will come back.

Tv channels very limited and bad signal. Should have more egyptian channels.

Food (you will never get hungry in the hotel) and pools!

I recently stayed here and overall, I had a mixed experience. First, the positives: the pools are very nice, and the property is spacious for long walks. However, there were several issues that made my stay uncomfortable. There is no free Wi-Fi – you are required to pay $6 per day for one device or $9 per day for two devices, which feels unreasonable for a hotel of this level. A very concerning incident happened with housekeeping (Mahmoud Yehia). He entered my room while I was sleeping, claiming he knocked three times and shouted “housekeeping.” I did not hear anything, and I felt extremely uncomfortable with someone entering my room uninvited. When I reported this to reception, they blamed me for not putting the “Do Not Disturb” sign. I also raised the issue with Ahmed, the housekeeping manager, but he was not helpful. David, the assistant front office manager, kept insisting that it was my fault for not putting the DND sign and that “this is the standard,” which was dismissive and unprofessional. Additionally, during dinner and throughout my stay, I noticed staff being unnecessarily tough with guests. They assumed I didn’t understand Arabic, but I clearly heard one of the chefs insulting a guest in Arabic, calling him stupid. This kind of behavior is unacceptable in hospitality. Overall, while the property has good facilities, the poor service, lack of professionalism, and disrespectful behavior from some staff left me very disappointed.

The hotel is exceptional and very clean.thanks to mr Ahmed at the reception. the stuff is very kind. Special thanks to mr mohamed metwally the pool supervisor .he is very kind and helpful . Overall, it was a nice vacation. I would like to repeat it soon.

The number of stairs is annoying ☹️ The restaurant does not accommodate the number of guests especially at lunch, so you must wait until a place becomes available for you in the restaurant .

Me and my friends had a fantastic stay at The Grand Hotel Sharm El Sheikh. The location is great, and the resort has everything you need , from multiple restaurants and bars to great facilities, but what really made our stay special was the amazing staff. The team at the front desk was super welcoming from the start. A big thank you to Ahmed, who checked us in with a smile and made us feel at home right away. We also have to give a special shoutout to the bar staff, especially Omar and Hassan. Every day, they greeted us like old friends and served up incredible drinks with genuine warmth and energy. They were a big part of why we looked forward to our evenings at the resort. At the end of the day, it's not just the beautiful location or the amenities that make this place stand out, it’s the people. The staff truly went above and beyond, and they’re the reason we’d love to come back.

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Everything was perfect, one of the best hotel i've ever stayed at. The staff is always smiling and took great care of us always. Especially Mansour and David in the reception are great people they helped us a lot during our stay. Next time in sharm I will for sure stay here again.

We were very pleased with our hotel experience. In particular, Chef Kamil’s attention, kindness, and hospitality truly impressed us. Not only were the dishes delicious, but the care in presentation and Chef Kamil’s warm communication with the guests made our stay unforgettable. It was wonderful to see such a professional and sincere approach to service. Many thanks to him and the team—we will definitely choose this hotel again.

Pretty, lots of pools, lovely room, amazing air con, friendly staff

Nothing really, a lot of steps

Very nice hotel . Super staff especially the reception team (Mr David,Mr Ahmed Mansour and Mr Ahmed Saleh).definitely we will come back.

I paid all-inclusive but : -Wifi in the room not free -no new animation it's the same one repeating itself -no entertainment or music in the pool -the mini bar in the empty room see the photos

Hotel is very nice . Big Thanks to reception team ,they helped us so much

The best 5 star hotel in sharm Special thanks to mr ahmed Mansour and to the administration team

Big area, beach front.

Rooms are disgusting, smell of toilet all over the room since toilet holds no water. Rooms are extremely old and not maintained properly over the years. No induction about the hotel, neither facilities once you check in. They just handover your room key and you are on your own to discover. Staff rude. You will find everywhere customers fighting with hotel stuff. No one wants to help unless you pay tips. During lunch time you will find waiters throwing plates feeling unhappy from lack of tips. Only 2 guys in reception were helpful - Ahmed Saleh & Essam, the rest of them - rude, always upset and angry

Every thing in the hotel was perfect the reception starting from Mr. Ahmed Mansour and Mr David and Mrs randa at the restaurant all of them were really friendly and cared about every detail to make your stay feel happy really ,,,,,this was my 2nd stay in this hotel in one year and inshalah will be more and more visits ,, Food is really good with multiple options and very tasty ----- sea is amazing and all the bars are very professional rooms are very clean and re innovated --- animation team always try to do thier best and the hotel manager were always asking all of travellers to check that every thing was perfect hope to come back soon

Nothing at all

The nicest staff

The service needs to be improved a bit, along with the rooms and doors. Also, the shower doesn't have a brush or any of the usual amenities that hotels typically provide.

Amazing hotel . Friendly staff.

Super friendly staff & the food was delicious. I really enjoyed my stay and I am sure that it will not be the last time, really appreciated.

Wifi coverage with extra charges.

Good location Many facilities

Moderate catering Less activities

Nothing

There was no wifi at 5 star hotel..There was no food option in main restaurant like hamburger,pizza etc..There was no entertainment in the room..Our room door handle broken next day they fixed it then after two days later our card didn’t work afternoon time and I reported to reception they said we will send technician to fix it but when we came back at 01:00 am after safari the door wasn’t open because they didn’t fixed it in a 10 hours..Then I went lobby and I argued with guy then technician came with me to the room and he checked the door,guess what??Just the batteries gone flat then he changed the batteries..If you want to drink cola or beer or any drink except juice you need the tell waiter to bring you because they not served drinks in the restaurant..There is a lobby bar just after main lobby if you get alcohol or any drink with glass you’re not allowed to go anywhere you must stay in there!!There was no option for alcohols..Beer just stella not original one..vodka,con,tequila etc with plastic bottles and you never heard the brands..All drinks served chill or nearly hot..I never drunk cold beverages..They served watermelon like 6-7 slices of whole watermelon!!!In Turkey hotels doing animals with watermelons like swan..I don’t know who gave this hotel 5 stars..