Reviews of Tolip El Galaa Hotel Cairo 4 stars
40 El Orouba Street, Heliopolis, Heliopolis, 12311 Cairo, Egypt
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 7 September 2025 · Stayed in September 2025
Verified reviewReviewed: 6 September 2025 · Stayed in September 2025
Verified reviewLocation
None.
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewNothing
This was unfortunately the worst service and least humanity I have ever received in a hotel, which is why I feel the need to explain in detail. I was on a stopover in Cairo, traveling alone back home with broken ribs and in severe pain. After missing my connection, I arrived at the hotel at around 4:00am completely exhausted, just looking for a few hours of rest before continuing my journey. By mistake (understandably at that hour), my booking was made for the following day instead of the night I actually arrived. I explained my situation patiently to the reception staff my injury, the lost flight, the mistake in the booking hoping for some understanding or even a small gesture of empathy. Instead, the staff were cold, unhelpful, and seemed intent on taking advantage of the situation. The only option they offered was to book an additional room for that night at double the rate I had paid through Booking. This meant I was forced to pay for two nights, even though I only stayed from 4:00am until checkout at 12pm. To make matters worse, I even received several annoying calls from reception at 12 sharp, rushing me to leave the room, despite the unfair charges. This lack of empathy, fairness, and basic humanity from the front desk was truly unbelievable. Given the circumstances, their behavior was not only unprofessional but felt exploitative.
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewIt is a great hotel. Especially Mr.Eslam and Mr. Ahmed. they are very helpful. I appreciate it. I would like to live again next trip.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewWe had a great time. The staff were amazing and very helpful specially Azza (cleaning lady), Youstina (customer relations), Ahmad and Abdalrahman (swimming pool lifeguards), Marwa (service lady), Mustafa and Fareed (waiters) and finally Islam on the front desk. All in all, it was a very pleasant stay and we enjoyed it thoroughly. We will definitely be back again. All staff in general were amazing and extremely helpful. Well done, everyone 👏
The breakfast was repetitive and not a lot of varieties.
Dear Ms Gihan, we would like to thank you for the pleasant feedback , it makes us happy that you enjoy your stay with us, we are indeed at the disposal of our guest to make their stay enjoyable , we look forward to seeing you again. Tolip El Galaa Team
Dear Ms Gihan, we would like to thank you for the pleasant feedback , it makes us happy that you enjoy your stay with us, we are indeed at the disposal of our guest to make their stay enjoyable , we look forward to seeing you again. Tolip… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewMissing a microwave - iron facility
Dear Ms Dalia, we would like to thank you for the pleasant feedback, it makes us happy that you enjoy your stay with us, we are indeed at the disposal of our guest to make their stay enjoyable , we look forward to seeing you again. Tolip El Galaa Team
Dear Ms Dalia, we would like to thank you for the pleasant feedback, it makes us happy that you enjoy your stay with us, we are indeed at the disposal of our guest to make their stay enjoyable , we look forward to seeing you again. Tolip … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewDear Valued Guest , we would like to thank you for the pleasant feedback, it makes us happy that you enjoy your stay with us, we are indeed at the disposal of our guest to make their stay enjoyable , we look forward to seeing you again. Tolip El Galaa Team
Dear Valued Guest , we would like to thank you for the pleasant feedback, it makes us happy that you enjoy your stay with us, we are indeed at the disposal of our guest to make their stay enjoyable , we look forward to seeing you again. To… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGood secure location, not far from the airport. Spacious rooms, great facilities.
Terribly slow service at restaurant. I found the meals expensive, not tasty, with nonchalant staff. Customer service from security to reception to catering can be improved.
Dear Valued Guest, we would like to thank you for the pleasant feedback, it makes us happy that you enjoy your stay with us, we strive to provide exceptional service to all our guest and apologise to fell short in restaurant , we are grateful for your feedback and we will use it to improve our service. Tolip El Galaa Team
Dear Valued Guest, we would like to thank you for the pleasant feedback, it makes us happy that you enjoy your stay with us, we strive to provide exceptional service to all our guest and apologise to fell short in restaurant , we are grate… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewDear Valued Guest, we would like to thank you for the pleasant feedback, it makes us happy that you enjoy your stay with us, we are indeed at the disposal of our guest to make their stay enjoyable , we look forward to seeing you again. Tolip El Galaa Team
Dear Valued Guest, we would like to thank you for the pleasant feedback, it makes us happy that you enjoy your stay with us, we are indeed at the disposal of our guest to make their stay enjoyable , we look forward to seeing you again. Tol… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI really like the way the receptionist (Mr. Youssef) meet the people. He always smiles, makes the check-in process very smooth and very helpful. The breakfast buffet is very good, several items are offered.
I ordered dinner from the room service at night - it was not good meal at all. The meat was very sticky and hard to eat. The rice seems to be cooked a week ago. plus it is very expensive. I would recommend having the lunch and dinner from any restaurant outside.
Dear Mr , Mohamed we would like to thank you for the pleasant feedback , it makes us happy that you enjoy your stay with us , we strive to provide exception service to all our guest and we apologise to fell short in food , we look forward to seeing you again
Dear Mr , Mohamed we would like to thank you for the pleasant feedback , it makes us happy that you enjoy your stay with us , we strive to provide exception service to all our guest and we apologise to fell short in food , we look forward … Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified review