Extra bed took long to get

Exceptional resort. First of all, the staff at check in had a brilliant attitude, even giving us a free upgrade. The rooms are very clean and the housekeeping service was very good, and the facilities in the rooms are functioning well. The all-inclusive option was very good with dinner specials every night depending on the weekday you get that type of special cuisine. The facility options were good and there were bus rides to popular tourist destinations such as SOHO Square and Naama Bay. It wasn't a beachfront but there was a aqua park which kids can enjoy, along with multiple pools.

Stayed in August 2025

Very friendly staff, nice and clean, comfortable beds and great selection of foods

Stayed in August 2025

Room was good and clean.staff was nice and friendly..we enjoyed the pool and food was nice as well

Stayed in August 2025

The way to the beach is far approx 20 minutes, but the beach is nice and clean 👌 😎 The bathroom needs to upgrade....

Nice and friendly resort, thanks to Abdnouf (maybe im writing your name wrong) from the reception for fast check-in, and special thanks for the housekeeping team Thomas and Ibrahim We enjoyed staying in.

Stayed in August 2025

Couldn't find any decent drinks, and even water was served in small plastic cups. The animation could also be improved.

We enjoyed the swimming pools, aqua park, and appreciated the staff’s friendly behavior and commitment to solving any issues we faced.

Stayed in July 2025

“Some things I didn’t enjoy: the internet connection was weak, and at times completely unavailable. Also, the swimming pool closed at 6 pm, which felt too early and cut into evening relaxation

Exceptional Service and Warm Hospitality ✨ We had an amazing stay at this hotel! The service was truly perfect, and I wholeheartedly recommend it to anyone looking for a memorable experience. The staff are incredibly hardworking, funny, and genuinely friendly—I’ve never felt so welcomed in a hotel before. A special shoutout to Martina in the restaurant, Mustafa the waiter, and Gerges on the bar—these three went above and beyond to make my stay unforgettable. Their warmth and professionalism really stood out. Thank you all for making me feel at home. Can’t wait to come back.

Stayed in July 2025

There were mosquiotes at the reception at night. The hotel can put in measures to reduce this.

The staff were amazing and super helpful and resourceful. Always going above and beyond with a smile. Our room was also upgraded and we were offered a free alacart dinner. Totally awesome stay

Stayed in May 2025

The music at swimming pool was definitely too loud. Taxi is not allowed inside. The towel card system was annoying but they hope you lose it so that you have to pay.

Lots of entertainment, food and drinks. The waterslides were great. The vendors on site to book excursions was good to have. You can eat at buffet on either side of resort. Each buffet has different themed dinners each night. The market called Mango down the street has good selection of things you may want to buy for your stay or to take back as memories.

Stayed in February 2025

The location was great, the staff especially Madonna at guest relations, the 2 Ahmeds at checkin and Micheal were really amazing They made our trip better

Stayed in April 2025

A lot of mosquitoes, the food was okay not the best food but it was fine. The housekeeping staff didn’t do a very good job sadly we asked many times to make the room and after like 4 hours of waiting it was done and not so clean especially the bathroom and bed sheets they were only folding the bed not changing the sheets!! And Mirror was dirty.

The hotel was amazing, reception stuff were nice people and also the guest relations. Big thanks to Mustafa, George and Mina from the Main Dinning room during breakfast, lunch and dinner they always made sure we are happy and if we needed anything. Bar guys were amazing in the pool spoiled us so good ! Special thanks for the General Manager he also checked up on us daily. Gina She was nice on the phone but I was surprised she didn’t say hi when we arrived :/ Overall we were happy and definitely we’ll be back.

Stayed in April 2025

The amount of information you receive is not always enough or accurate. However, the staff does a great job at explaining when needed. The reception staff tries their best, but they are not very nice and are not very responsive to requests. At checkout, please keep in mind that you need to wait for housekeeping to clear the room, which in our case meant around 15 minutes of stressful time with a taxi waiting outside until the reception 'cleared us'.

It was very nice stay and the all inclusive buffet always had something new to offer! Was a really cool experience. The staff at the restaurant, the staff from housekeeping (Ahmed), the staff at the pool (Mohamed and the sports' ladies from Villains entertainment) and bar (Bassem and Mina) are really awesome people that make your stay so good! The buffet was awesome at every point of the day.

Stayed in April 2025

The bathrooms were not comfortable no jet sprays, no soaps and sanitry bags, no tooth brush and tooth paste, the ac was not working properly, the beds are too high and uncomfortable, we prefer carpets in the rooms, also, no irons no room slippers, no proper dustbins and plug outlets, the breakfast was ok, need to have some different cuisines for lunch and dinner most of the items were same nothing new experiments, no Arabic, indian, italian, american food, no fast foods to try

The swimming pool area and the squid games with belly dance and night shows, dining was good

Stayed in April 2025

Minor detail, heated pool could have been warmer. Didn't feel heated at all toward end of Stay where outside temperature dipped (stay was mid march). Beginning of stay was hot 33c but toward end of stay it dropped to 22c which may not seem too bad for some but if you have been used to 33c for 3days and your body does acclimatise whilst out here then the 10 degree drop in temperature to 22c is noticeable regardless of what temperature you were getting back home especially when there is a breeze blowing when you are in and out of the water. Possibly pool supervisors can check weather forecast weekly so they can adjust heated pool temperature accordingly on daily basis. It wasn't hoodie weather for me coming from only 12c in the daytime back home but even the locals had hoodies on toward end of week so pool temperature would have dropped also if not heated.

Firstly thank you to front office managers Michael and Hany who kept excellent communication with me before and during my stay to help my stay run smoothly and for taking on board feed back suggestions from my previous stays to improve some customer service details which helped out a lot especially allowing outside taxis to come into the grounds past security to pick up or drop off directly at reception to avoid what used to be a 100m walk to/from security gate. Thanks to Madonna on customer relations desk during my stay was very attentive also arranged a complimentary dining and cake for my friends birthday which was an added touch of great service. Good variety of choice of food all round, 2 buffet restaurants to dine in and 2 themed a'lacarte Indian, seafood restaurant to dine in at a cost unless you booked 7nights or more then you get a complimentary booking for free. Always something being cooked on the grills outside also, BBQ chicken, kofta, burgers, pasta station, fresh flat breads, kebab wraps, pizzas. 2 private beaches, one with coral and fishes but need to walk along shortish pier type walkway to get to see the fishes and sealife and its straight into open water from there so have your floats if your not a strong swimmer although lifeguard on hand with a float ring to assist if you dont have floats. The 2nd beach is a flat calmer Sandy beach that you can walk straight into but no fishes in abundance to see here. Both beaches provide snack food and hot & cold beverages and local Bar drinks between 12.30 - 2.30 if you are All Inclusive package. The Onsite aqua park was great with variety of 9 slides to choose from with one particular thrill ride. Nice place to also relax as has loungers and bar area with snacks like pizza. Also a seperate younger children water area. Deluxe rooms are situated on ground floor and were fully refurbished since I last stayed last year 2024. Spacious and clean. Beds comfy enough for a good sleep.

Stayed in March 2025

They should put mosquito nets to the doors and windows of the rooms. We didn’t have a single mosquito net so we were bombarded by mosquitoes every night. When we complained to the reception, they said they could spray the room but that is only a short solution as the next day the mosquitoes would come up again. They should employ more staff who are able to speak English. It was really difficult to communicate with the reception staff. I think they should improve the quality of the desserts - we didn’t like the majority of the desserts.

Nice aqua park with many slides, the staff is really nice and tries to help you in any way possible. Overall nice hotel with nice facilities, it is good value. The savory food was good - we enjoyed the variety of salads, mezzes and meats etc. The shuttle buses to the beaches were really convenient and nice.

Stayed in January 2025

Nothing

Property is well kept, very clean around pools and landscaped areas, rooms very tidy and good AC

Stayed in February 2025

Transportation to private Beach can be crowded

Great aqua park for the kids. Buffet has many varieties

Stayed in January 2025

However, we believe there is room for improvement in the cleaning of the rooms and stairs.

We had an amazing stay. Staff and Service: “The staff was incredibly friendly and attentive, always ready to help with a smile. We loved the pool, which was enjoyable. The food was delicious. Our stay at was absolutely wonderful! The staff went above and beyond to ensure we had a fantastic experience. The rooms were spacious, clean, and well-equipped, A special thanks to Barsuum from the front desk (barsuum was the best).

Stayed in January 2025

However, my experience at the restaurant during lunch and dinner was disappointing. The service staff lacked professionalism—they didn’t smile, were unhelpful, and often didn’t respond when greeted. Their attitude, especially near the end of their shifts, was uninviting and inattentive. The variety of food options was limited, and the quality was just passable for me. I didn’t even try the bar, not even for a cup of tea, because the staff there seemed to have the same uninviting attitude as the restaurant.

I had a good stay at the hotel overall. The reception staff were smiling, welcoming, and helpful, creating a warm and inviting atmosphere. Additionally, I was impressed by Mr. Essam Shenouda from top management (Hotel Manager), whom I had the pleasure of meeting twice. He was polite, and helpful, and even offered assistance at the restaurant, which I greatly appreciated, though I didn’t take him up on it. Also, I’d like to commend Mr. Mohamed from housekeeping, who was incredibly polite and ensured my room was cleaned and organized daily to a high standard. Thank you to the reception team, and Mr. Essam Shenouda for their exceptional hospitality. Their efforts truly stood out and made my stay more enjoyable. I hope the restaurant service can be improved to match the high standard set by the rest of the team.

Stayed in December 2024

I wish they find a solution for the mosquitos that get into the rooms at night, Melad the housekeeper did a very good job cleaning the room and spraying for us to be able to sleep in.

The hotel offers a good experience with its good staff and excellent customer service. The reception manager, Michael, stands out for his professionalism and friendliness, ensuring a welcoming stay. While the overall experience is positive,the food is good and the amenities are great. A great choice for those seeking excellent hospitality.

Stayed in November 2024

It is very good, starting with the receptionist Mr. Hani, Mr. George, the receptionist Madonna, the baggage worker Magdy, then the restaurant Mr. Sharif, all of them are frankly very, very cooperative.

Stayed in October 2024

* very long time for checkin * unprofessionally from front desk staff except Mr.Michel which try to improve situation we face

Good location

Stayed in September 2024

As advice try to make more items at launch times only

The most special thing at this site is meeting Mr.Ahmed Darweesh at reception 😍 Resort is nice 👌 as location, activities and aqua varieties.

Stayed in September 2024

I like

Stayed in July 2024

At the beginning i had problem but they sloved for

The food was delicious

Stayed in September 2024