The sea is not clean and very small to swim in

Everything is clean and new and the staff is very helpful

Stayed in July 2025

Room are very Noisy, water falls in th bathroom weak , the major problem is the WiFi, I believe doing such a huge investment in very good location is promising business so need to mitigate those issues without any compromising..

Location is very good, Staff are very charming and friendly

Stayed in July 2025

Wifi is crap. Hotel is very noisy with music at pool and parties, earplugs is a must for a calm night

Beautiful hotel directly on the beach with possibility to rent jetski and other water entertainment. Very clean. Very friendly staff. Great food from a la carte restaurant and for breakfast

Stayed in July 2025

Room Beach Swimming pool Staff

Stayed in July 2025

I had a fantastic stay at XU San Stefano Hotel. The room was clean and comfortable, the staff were welcoming and professional, and the overall atmosphere was peaceful and relaxing. I enjoyed the pool, the beach, and the quality food. Highly recommended for a short and refreshing getaway!

Stayed in July 2025

I know it was the day after bad storm and the pool was not rady but the pool area and sea are was so open to the restaurant's next door so it was not the privacy i except for such a good place.

The stuff all of them was super nice they try to make ur stay comfortable and happy memorie, food was delicious and excellent quality,and at last room lovely. I want to thank them all it has been a while since i have such good experience in egypt 😍😍😍

Stayed in June 2025

Staff is somehow inexperienced

Cleanliness and location

Stayed in May 2025

Nothing

I felt comfortable during my stay at the hotel. The hotel manager was friendly and helpful. Many thanks to Mr. Yehia and Ms. Sandy at the reception as they were both helpful and welcoming. The room had a fantastic view and the food options were varied.

Stayed in March 2025

Work in progress in the hotel, which make a lot of noise

Location, staff in reception and concierge.

Stayed in February 2025

There was no wifi in the room. Security in rooms could be better if balcony door can be closed with key

Breakfast was good, excellent location, very nice staff, very clean

Stayed in February 2025

Sea side is good but not to my expectations

Staff and cleanliness, location and quitness

Stayed in February 2025

Very small place must be considered as small hostel not 5 stars hotel. frankly, only good small cabinets for a day use on Very small pool . Also rooms not sound proof

Amazing Staff

Stayed in February 2025

There is some room for improvements in the non-savory breakfast options.

Everything in the hotel is brand new. The room was clean and the staff very friendly and responsive. They changed our initial room due to a minor problem without hesitation. The design and the location are very nice - a 2 floor modern building literally by the beach. The room was comfortable and with a nice balcony.

Stayed in January 2025

The room had some problems even though it’s a new hotel..... Sandy was very helpful to fix everything... However, when I complained about the maintenance work and I wasn’t able to sleep, so she offered late check-out at 3pm and I planned accordingly..... On the day of check-out, I received a call at 12 pm saying “I need to check out” and when I explained that i was offered late check-out and I didn’t even ask for it... The receptionist told me that there was no availability.... With only 5 guests in the entire hotel.... She was so rude... There is a lack of communication between people working at the front desk...

The location….. a Good view on the Mediterranean. Most of the staff are very friendly and helpful especially “ Sandy“ & Ahmed “ Felix “ the valet guy .

Stayed in January 2025

Excellent

Very good accommodation

Stayed in August 2025

Excellent

Everything is good the staff very good

Stayed in August 2025

1. Power Outage: The electricity was cut off for the entire two days of my stay, with no prior notice or communication from the hotel. 2. Untrained Staff: Nearly all of the staff seemed unqualified and lacked proper training in dealing with guests. 3. Unreasonable Water Policy: I was surprised to learn that requesting an extra bottle of water required purchasing it from the restaurant — something I have never encountered at any hotel anywhere in the world. 4. Poor Beach Conditions: The beach was dirty, filled with stones and rubble, making it completely unsuitable for swimming. 5. Misleading Star Rating: This hotel is far from being a five-star property. At best, it could be rated no higher than two stars. 6. Limited Capacity & Delays: With no more than 35 rooms in total and occupancy at less than 10% during my visit, it was unacceptable that it still took one and a half hours to prepare my room. 7. Lack of Cooperation: Despite my request for a baby bed on the first day and repeated assurances, it was not provided until the end of the second day. 8. Substandard Breakfast: The breakfast offered was below average, with no distinguishing features expected of a quality hotel. Even the juice served was artificial and of very poor quality.

Location

Stayed in August 2025

The beach was soooooooo tiny, sooooooooo dirty, full of rocks and it was impossible to swim even for 5 minutes. There was only 1 restaurant, very small with no variety at all. XU Hotel is actually a kind of a small motel with a small dirty beach working mainly on Day Use. From 10 am to 7 pm, it was the daily crazy time! Suddenly Day Users pour in, and you better go back to your room as there is no free 10 cm in the swimming pool and if you try to swim, you will be touching other guests and Day Users the whole time. The hotel does not refuse any day User. Even though the swimming pool and the beach are crowded like hell, they keep accepting Day Users. There was no "Depth mark" around the swimming pool and when we asked, few said 160 cm, others said 165 cm and the remaining said they don't know. The kids swimming pool floor is slippery that there is a kid falling inside the pool every single minute! Felt sorry for the Lifeguard. Bed lamp was broken since check-in, complained about it on the spot but it was not fixed till check-out. No soundproof AT ALL, our last night was horrible. Our neighbor, an hour after they checked-in, started making inappropriate voices, sighs, groans...etc I was patient till 2 am then called the reception to call my neighbor to be more discreet and respectful since i had my boy with me. No action was taken from the receptionist till 3 am and i had to call him back and threaten him that I'm going to call the police and make a scandal if they are not going to be respectful. And let's not forget that the hotel still under construction as per attached pictures and it was not mentioned on Booking.com

Nothing literally! You sold us the XU Hotel as a 5 stars hotel, but it was a 3 stars hotel! It has nothing to do with 5 stars hotels and even the hotel employees confessed that it was not a 5 stars hotel. We booked a 3 days getaway hotel and we got 3 days of hell. Hotel's pictures on your app have nothing to do with reality. We wanted to run away since the first 5 minutes but unfortunately, we paid in advance the whole stay. We paid for a 5 stars hotel and since it was not then you are requested to refund us.

Stayed in August 2025

N/A

Everything about the property was good.

Stayed in August 2025

Poor customer service at reception and restaurant. When I arrived at hotel while waiting at reception for my room I asked for water, they charged me for bottle of water. When I went for breakfast at restaurant, there were more hotel employees, servants, managers and waiters just standing around tables, you feels like they just watching customers , they weren’t friendly at all, they didn’t offer any service while setting at the table,, you have to ask someone to clean table or to bring silverware. On my second day at hotel I got food poisoning with salmonella after eating cheese omelet for breakfast. I was very sick with fever, chills, nausea, vomiting and diarrhoea for the whole day. House keeping is terrible when I asked for water, I was told they ran out of bottled water many times. You only allowed one packet of Nescafé per day. Swimming pool is too small and closes at 6:30 pm while it is still daylight. Parking is extra and it is outside hotel

Close to shopping and restaurants

Stayed in August 2025

Nothing.. even when AC wasn’t working they solved it in couple of minutes

The reception staff, room service, cleaning staff .. all doing their job perfectly with a great smile and warm welcoming

Stayed in August 2025

Electricty cut offs were something I see first time in my life in a hotel! The sound insulation between rooms was so bad, you would feel as if the neighboring room are sitting with you in your room. Paid parking location was very bad, uncovered and directly in front of the sea.

Staff were friendly

Stayed in July 2025

Staff so bad and roay

Stayed in July 2025

Breakfast very good

Stayed in July 2025